Sr. Manager, Business Strategy & Operations - job 1 of 21

The Sr. Manager, Business Strategy & Operations at Visa will manage the event tech stack, oversee the event intake and ticketing systems, and lead cross-functional task force initiatives. They will also focus on event data collection and KPI reporting while managing complex projects. The role involves regular communication and updates with the broader event organization to ensure alignment and success in event initiatives.

To excel as a Sr. Manager, Business Strategy & Operations at Visa, candidates should have strong project management experience, and the ability to manage multiple high-priority projects. A strategic mindset to document dependencies and relationships between projects is essential, as is the ability to collaborate effectively across different levels of the organization. Knowledge of event industry trends and best practices is also a key qualification.

The Sr. Manager, Business Strategy & Operations at Visa plays a vital role in collaborating and building relationships across multiple teams within the organization. This role requires a natural ability to communicate and share updates about event initiatives while engaging with cross-functional teams to drive successful project outcomes, ensuring that everyone is informed and aligned.

The Sr. Manager, Business Strategy & Operations position at Visa is a hybrid role. While specific in-office expectations will be confirmed by the Hiring Manager, this setup allows for a blend of remote work and on-site collaboration, creating flexibility in how the candidate can effectively fulfill their responsibilities.

Data collection and KPI reporting are critical components of the Sr. Manager, Business Strategy & Operations role at Visa. These processes ensure that events are evaluated through measurable indicators, providing insights that help to inform strategic decisions, improve future events, and demonstrate the impact of the Events & Experience Center of Excellence.

When prioritizing projects, it is important to evaluate their impact and urgency. I typically create a matrix to assess each project's significance, aligning with company goals and timelines. Communication with stakeholders is crucial to ensure everyone understands priorities, which helps in maintaining focus and achieving results efficiently.

In my previous roles, I have managed various event tech stacks, leveraging tools for registration, ticketing, and attendee engagement. I focus on ensuring seamless integration between systems and fostering user-friendly experiences for attendees and event planners alike. Continuous learning about new technologies keeps me updated on trends that can enhance event success.

Handling conflicts among cross-functional teams requires open communication and empathy. I facilitate discussions to understand each party's perspective, seeking common ground. By fostering a collaborative environment and focusing on shared goals, I help teams navigate conflicts and arrive at solutions that benefit the organization.

Key metrics for evaluating event success include attendee satisfaction, engagement levels, cost-effectiveness, and ROI. Metrics like Net Promoter Score (NPS) and post-event surveys provide valuable insights into attendee experiences, helping to shape future events based on feedback and performance data.

Building relationships within the organization starts with proactive communication and collaboration. I like to reach out and introduce myself to team members across departments, fostering connections through regular check-ins, sharing updates, and seeking their input on projects. Understanding their challenges allows for more effective teamwork and supports a culture of collaboration.

I once managed a multi-day conference involving various stakeholders. To ensure success, I created a detailed project plan capturing all tasks, responsibilities, and deadlines. I used agile methodologies to adapt to changes quickly, conducted regular team meetings to track progress, and actively communicated with attendees to ensure transparency. This approach led to a highly successful event.

I implement a systematic approach for data collection, using survey tools to gauge attendee feedback and engagement metrics during events. I analyze data post-event to identify trends and insights, often creating dashboards for visual representation. This data-driven approach helps adjust strategies for future events and better meet attendee needs.

Staying updated on industry trends involves continuous learning through reading articles, participating in webinars, and networking with other professionals. I also attend industry conferences and seminars to gain firsthand insights and connect with thought leaders. This ongoing education enhances my ability to drive innovation in event management.

Certainly! In a previous role, I noticed a significant drop in attendee engagement during webinars. I strategized by implementing interactive elements such as polls and Q&A sessions, which increased engagement metrics significantly. Evaluating feedback and adjusting our approach allowed us to improve experiences while maintaining our objectives.

Effective customer service strategies in event management revolve around being proactive and responsive. I prioritize creating a welcoming environment, ensuring that all attendee inquiries are addressed promptly. Following up post-event with surveys and appreciation notes helps build lasting relationships and demonstrates our commitment to attendee satisfaction.