Sr. Manager, Event Strategy & Operations - job 14 of 23

The Sr. Manager, Event Strategy & Operations at Visa holds a variety of key responsibilities. These include managing the event tech stack, overseeing the event intake and ticketing systems, spearheading cross-functional initiatives, and ensuring thorough data collection and KPI reporting. You'll also be involved in complex project initiatives and serve as a communicator with the wider event organization, playing a crucial role in the development of Visa’s Event & Experience Center of Excellence.

Candidates for the Sr. Manager, Event Strategy & Operations position at Visa should be project management leaders capable of juggling multiple high-priority projects simultaneously. It's important to have a strategic mindset with the ability to identify interdependencies among projects and cross-functional teams. Excellent collaborative skills are vital as you'll be engaging with various levels of the organization, and a strong customer service focus is essential to succeed in this role.

A successful Sr. Manager, Event Strategy & Operations at Visa is someone who is highly organized, tech-savvy, and knowledgeable of industry trends. Strategic thinking along with the ability to manage complex projects in a fast-paced environment is critical. Being a natural collaborator and relationship builder, able to communicate effectively with diverse teams, and a strong customer service orientation are key qualities that will set you apart in this role.

The work environment for the Sr. Manager, Event Strategy & Operations at Visa is hybrid, providing flexibility between in-office and remote work. The expectations for in-office days will be discussed and confirmed with your Hiring Manager. This flexibility allows for a dynamic work-life balance while still fostering team collaboration and engagement.

The Sr. Manager, Event Strategy & Operations plays a crucial role in the development and enhancement of Visa’s Event & Experience Center of Excellence by bringing a strategic approach to event management, implementing best practices, and ensuring the seamless execution of events. By developing relationships across teams and synthesizing various inputs, this role significantly contributes to the overall success and innovation within the event sphere at Visa.

When answering this question, be specific about the technologies you've used, such as event registration platforms and virtual event software. Highlight your ability to troubleshoot issues and ensure smooth operation during events, as well as how you evaluate and select new technologies to enhance event experience.

Discuss your project management strategies, such as using tools like Gantt charts or project management software. Explain how you assess project importance, allocate resources effectively, and maintain open communication with all stakeholders to adjust priorities as needed.

Describe your methods for selecting relevant KPIs based on event goals, tools you’ve used for tracking data, and how you present this data in a way that is meaningful to stakeholders. Be sure to mention any analytical skills or software proficiency that enhance your reporting.

Offer a concrete example where you faced an unexpected challenge, detailing the situation, your thought process, and the steps you took to resolve it. Highlight your problem-solving skills and what you learned from the experience to show growth.

Emphasize your communication skills, including tools you employ, such as collaboration platforms or regular check-ins. Discuss your strategies for aligning team goals and resolving conflicts proactively to foster a harmonious work environment.

Showcase your knowledge of industry trends such as virtual events, sustainability practices, or attendee engagement technologies. Your answer should reflect your proactive approach to incorporating these trends into your event management strategies.

Discuss your methods for understanding audience demographics, including surveys and feedback mechanisms. Explain how you customize event strategies based on this data to enhance attendee satisfaction and overall event success.

Focus on your adaptability and stress management techniques for handling changes. Provide an example of a time you had to pivot quickly, ensuring all key elements still aligned with event goals while facilitating attendee satisfaction.

Talk about the metrics you track, such as satisfaction surveys, attendance numbers, and engagement levels. Your answer should include how you analyze this data to improve future events, showing a continuous improvement mindset.

Reflect on what draws you to Visa, such as its innovative approach to events or its commitment to excellence. Share how your career goals align with Visa's mission, emphasizing your passion for creating impactful experiences.