Sr. Manager, Event Strategy & Operations - job 22 of 23

As the Sr. Manager, Event Strategy & Operations at Visa, you'll be responsible for managing the event tech stack and overseeing systems related to event intake and ticketing. Additionally, you'll coordinate cross-functional initiatives and handle event data collection, alongside reporting on KPIs. Your role will also involve managing complex project initiatives and ensuring clear communication with the broader event organization.

To excel as the Sr. Manager, Event Strategy & Operations at Visa, candidates should possess strong project management skills, with the ability to handle multiple, high-priority projects simultaneously. A strategic mindset and an understanding of the dependencies and relationships between projects and teams are essential. Familiarity with event technologies and current industry trends is highly advantageous.

In the role of Sr. Manager, Event Strategy & Operations, you will play a critical part in driving the ongoing development of Visa's Event & Experience Center of Excellence. Your strategic leadership and collaborative efforts will help enhance the organization’s event capabilities, creating engaging experiences that align with Visa's objectives and enhance its brand presence.

A successful candidate for the Sr. Manager, Event Strategy & Operations role at Visa will be a project management expert who excels in a fast-paced, complex environment. They will be an effective communicator and relationship builder, capable of fostering collaboration across multiple organizational levels while being deeply customer service-driven and adept at synthesizing diverse inputs into successful projects.

The Sr. Manager, Event Strategy & Operations position at Visa is a hybrid role. Expectations regarding in-office days will be confirmed with your Hiring Manager, allowing for a flexible work environment that balances in-person collaboration with remote work opportunities.

In answering this question, detail specific events you've managed, focusing on the scale and complexity, and highlight your role in coordinating logistics and collaborating with various teams to ensure success. Discuss key challenges you faced and how you overcame them.

Share your approach to prioritization, which could involve assessing deadlines, stakeholder needs, and resources. Showcase your organizational skills and tools you might use to keep things on track. Give an example of a time when effective prioritization led to a successful project outcome.

Discuss specific event tech tools you've used, including ticketing systems, project management software, or data analytics tools. Emphasize how these technologies contribute to streamlining event operations and improving attendee experiences.

Bring up a scenario from your past experience where you successfully tracked dependencies. Explain the impact this documentation had on project outcomes and communication among team members. Be specific about the tools or methods you used to document these dependencies.

Discuss key performance indicators (KPIs) you typically use, such as attendee feedback, engagement levels, or revenue generated. Share how you collect data and interpret it to drive future event strategy, demonstrating a data-driven approach.

Highlight your relationship-building skills by providing examples of how you've collaborated with diverse teams. Emphasize your communication style and any strategies you've implemented to foster strong working relationships and ensure alignment on goals.

Mention any publications, forums, or associations you follow that relate to the event management industry. Discuss how you apply these insights to keep your event strategies innovative and relevant, showing a commitment to continuous learning.

Provide a specific example of a challenging stakeholder situation and explain how you approached the conversation. Highlight your conflict resolution and negotiation skills, and how you managed to achieve a satisfactory outcome for all parties involved.

Share your perspective on customer service in the event space, including how you ensure that attendees have a positive experience. Provide examples of how you've implemented customer feedback to improve future events, focusing on the importance of attendee satisfaction.

Discuss techniques you use to promote teamwork, such as regular meetings, collaborative project platforms, or team-building exercises. Highlight the importance of open communication and how you encourage team members to share their insights and contributions.