Sr. Manager, Event Strategy & Operations - job 9 of 23

The Sr. Manager, Event Strategy & Operations at Visa holds a key role in managing the event tech stack, overseeing the event intake and ticketing system, and leading cross-functional task force initiatives. This individual is responsible for collecting and analyzing event data, reporting KPIs, and managing complex project initiatives within the organization. By ensuring effective communication and updates between teams, you play a vital part in enhancing Visa's overall event experience.

To excel as the Sr. Manager, Event Strategy & Operations at Visa, candidates should possess strong project management skills and the ability to handle multiple high-priority projects. A strategic mindset is essential, along with excellent organizational abilities and the capacity to build relationships across various levels of the organization. Experience in the events industry and familiarity with current trends and best practices will be advantageous.

The work environment for the Sr. Manager, Event Strategy & Operations at Visa is hybrid, allowing for a flexible combination of in-office and remote work. Collaboration is key in this role, as successful candidates will need to communicate effectively across teams and interact with various stakeholders. This dynamic setting encourages creativity and innovative approaches to event management.

Successful candidates for the Sr. Manager, Event Strategy & Operations at Visa should be strategic thinkers with natural collaboration skills. A customer service-driven mindset is crucial, along with the ability to synthesize diverse inputs into actionable outcomes. An organized approach, coupled with tech-savvy capabilities and experience in managing complex projects, will enable you to thrive in this role.

The Sr. Manager, Event Strategy & Operations at Visa will report directly to the Sr. Director of Strategy & Operations. This structure places the manager in a pivotal role within the leadership team, further emphasizing the importance of collaboration and strategic thinking in driving the success of Visa’s events and experiences.

When prioritizing multiple projects, it’s vital to assess the urgency and impact of each initiative. I typically use a project management tool to track deadlines and dependencies while engaging with stakeholders to align on priorities, ensuring that resources are optimally allocated and that critical projects receive the focus they need.

Certainly! In my previous role, I led a multi-day corporate conference that saw a 30% increase in attendee engagement compared to the previous year. By implementing interactive sessions and feedback mechanisms, we significantly improved the experience and gathered valuable insights for future events. The success was a collaborative effort with the cross-functional teams.

I’ve worked with various event management tools, including Cvent and Eventbrite for registration, and social media platforms for promotion. Additionally, I utilize data analytics tools to assess event performance, ensuring we have solid KPIs to measure success and identify areas for improvement.

I believe in establishing clear communication channels and fostering a collaborative environment. Regular check-ins and updates help to keep everyone informed and aligned on goals. By promoting transparency and inclusivity, I ensure all voices are heard and that we collectively work towards a successful outcome.

Success measurement starts with defining clear KPIs before the event, such as attendee satisfaction, engagement levels, and ROI. Post-event surveys and analytics help gather feedback. I analyze these metrics to identify what worked well and where improvements can be made for future events, ensuring continuous progression.

I regularly follow industry blogs, attend conferences, and participate in webinars. Networking with industry peers also provides insights into emerging trends and best practices. Staying engaged with the community keeps me informed and inspired to innovate in our event strategies.

I prioritize open communication and seek to understand each party's perspective. By fostering a collaborative environment, I encourage discussions to address issues and find common ground. Whether through mediation or setting up one-on-one discussions, I strive to resolve conflicts amicably and keep the project on track.

Essential skills include strong project management, excellent communication, tech-savviness, and strategic thinking. Additionally, interpersonal skills are critical for building relationships and collaborating effectively with various teams across the organization, ensuring that events are executed successfully.

After an event, I actively seek feedback from both attendees and team members. This feedback is invaluable for assessing what went well and what needs improvement. I prioritize sharing this information promptly with the team to discuss potential changes and strategies for enhancing future events.

I am drawn to Visa because of its commitment to innovation and excellence. The opportunity to shape unforgettable experiences using cutting-edge strategies excites me, and I believe my background in event management aligns perfectly with Visa’s vision to elevate its events and engagement at both internal and external levels.