Sr. Manager, Event Strategy & Operations - job 4 of 23

As a Sr. Manager, Event Strategy & Operations at Visa, your responsibilities encompass managing the entire event tech stack, overseeing the event intake and ticketing system, and guiding cross-functional task forces. You will also play a key role in event data collection and KPI reporting, ensuring projects are executed efficiently. Your collaboration with the wider event organization will be essential as you provide updates and share insights, driving the ongoing development of Visa’s Event & Experience Center of Excellence.

To qualify for the Sr. Manager, Event Strategy & Operations position at Visa, candidates should possess a strong background in project management, ideally with experience handling multiple high-priority projects. A strategic mindset is essential, allowing you to identify dependencies and relationships between various initiatives. The ideal candidate will also excel in collaboration, be tech-savvy, and understand industry trends that influence effective event strategy.

The Sr. Manager, Event Strategy & Operations at Visa plays a crucial role in enhancing the capabilities of the events team. By managing tools and technologies that streamline event experiences, you'll optimize processes from intake to execution, ensuring every event meets high standards. Your strategic insights and collaborative nature will foster a culture of shared success within the team and across the organization.

Key skills for the Sr. Manager, Event Strategy & Operations position at Visa include exceptional project management capabilities, strong organizational skills, and the ability to work effectively within a complex corporate environment. Being tech-savvy is critical, as is a genuine commitment to customer service. Excellent communication skills and the ability to build relationships across different levels of the company will also set you apart in this role.

The Sr. Manager, Event Strategy & Operations role at Visa is a hybrid position, which offers a blend of in-office and remote work. The specific office days will be discussed with your Hiring Manager, allowing for flexibility while still ensuring collaboration and synergy with your team.

In answering this question, detail specific technologies you have managed, how you implemented them, and the outcomes achieved. Highlight your familiarity with event tech stacks and elaborate on how you ensured smooth operation during events.

Discuss your project management strategies, such as prioritization techniques and tools you use to track progress. Emphasize your organizational skills and any systems you've developed to ensure all projects stay on schedule.

Share examples of previous projects where you successfully collaborated with different teams. Talk about your approach to communication and coordination, and how you build relationships that promote teamwork.

Focus on the metrics or KPIs you typically track, such as attendee satisfaction, engagement levels, or ROI. Discuss how you collect and analyze data to assess event performance and identify areas for improvement.

Describe a specific challenge related to event strategy or operations. Walk the interviewer through how you assessed the situation, generated solutions, and successfully executed a plan to resolve the issue.

Explain the importance of a customer-focused mindset in creating positive event experiences. Use examples to illustrate how exceptional service enhances attendee satisfaction and reflects on the brand.

Provide a detailed account of a complex project, including the planning processes, resources you utilized, the teamwork involved, and how the final results exceeded expectations or met strategic goals.

Discuss your commitment to professional development, such as attending industry conferences, following relevant publications, or being part of professional groups. Share how this knowledge helps you innovate in your role.

Explain your process for gathering and analyzing post-event data. Talk about how you use surveys or feedback forms to assess performance, and how this feedback informs future event strategies.

Articulate your motivations for wanting to join Visa, connecting your skills and experiences with the company's values and mission. Highlight your admiration for Visa's innovative culture and your enthusiasm for contributing to its event management endeavors.