Sr. Manager, Event Strategy & Operations - job 5 of 23

The Sr. Manager, Event Strategy & Operations at Visa is responsible for overseeing the event tech stack, managing the event intake and ticketing system, and leading cross-functional initiatives. This role also involves data collection and KPI reporting, managing complex project initiatives, and ensuring effective communication within the event organization, all aimed at delivering outstanding internal and external experiences.

Candidates for the Sr. Manager, Event Strategy & Operations role at Visa should be highly organized and tech-savvy, with project management experience. A strategic mindset is essential, along with the ability to handle multiple projects simultaneously. Strong collaboration and relationship-building skills are also key to interacting successfully across various levels within the organization.

Success in the Sr. Manager, Event Strategy & Operations position at Visa is defined by the candidate’s ability to manage complex projects effectively, enhance the event tech stack, and drive initiatives that improve event outcomes. Building solid cross-functional relationships and maintaining a customer service focus are also vital for excelling in this role.

The Sr. Manager, Event Strategy & Operations at Visa will lead various sophisticated project initiatives that involve event planning, management of the event tech stack, cross-functional collaborations, and event data analytics. The role is focused on optimizing the event experience for both internal and external stakeholders.

The work environment for the Sr. Manager, Event Strategy & Operations at Visa is hybrid, allowing flexibility between remote and in-office work. The candidate can expect to collaborate with diverse teams, contributing to an inclusive culture while also participating in high-impact projects that shape Visa’s event strategy.

In this role, prioritizing tasks involves assessing project deadlines, stakeholder needs, and overall business impact. It's essential to communicate between teams to highlight dependencies and set realistic timelines, ensuring that all projects move forward without conflicts.

Certainly! I managed a multi-day corporate summit that required coordinating with various vendors and internal teams. By applying strategic project management methodologies and fostering collaboration among team members, we delivered an impactful experience that received high satisfaction ratings from attendees.

Handling conflicts within a team involves active listening and addressing differences early on. I believe in fostering an environment where everyone can express their ideas and concerns. If conflicts arise, I facilitate discussions to find collaborative solutions that keep the project on track.

For effective event data collection, I utilize technology tools designed for real-time feedback and analytics. Post-event, I analyze this data to generate KPIs and useful insights, which guide future planning and adjustments to our event strategies, ensuring continuous improvement.

I stay updated on event industry trends by subscribing to leading event management publications, attending industry conferences, and participating in professional networks. Engaging with peers allows me to share insights and learn best practices that benefit my role at Visa.

Managing an event tech stack requires a deep understanding of tools that facilitate registration, analytics, and guest engagement. I've managed platforms that streamline event logistics, ensuring each tool integrates smoothly to enhance attendee experiences and provide valuable insights.

Essential elements for effective cross-functional collaboration include clear communication, established objectives, and mutual respect among team members. I prioritize aligning goals between departments, allowing diverse teams to work together efficiently towards shared outcomes.

The success of events can be measured through attendee feedback, engagement rates, and KPI analysis. I believe that having clear objectives before the event allows for precise metrics, helping to evaluate how well the event met its goals.

In my previous role, I identified gaps in our event intake process that caused delays. I introduced a standardized ticketing system that streamlined requests, improving response times and satisfaction among both internal teams and external clients.

My approach to managing tight deadlines involves meticulous planning and prioritizing critical tasks. I ensure regular check-ins with my team to mitigate any issues that could impact timelines, thus keeping the project moving forward efficiently.