Sr. Manager, Event Strategy & Operations - job 18 of 23

The Sr. Manager, Event Strategy & Operations at Visa plays a pivotal role in ensuring the success of both internal and external events. This includes managing the event tech stack, overseeing the event intake and ticketing system, leading cross-functional task initiatives, collecting event data, and generating KPI reports. Responsibilities also involve executing complex project initiatives and maintaining clear communication within the event organization.

For the Sr. Manager, Event Strategy & Operations position at Visa, candidates should possess strong project management skills and experience in handling high-priority projects. A background in the events industry is valuable, alongside strategic thinking abilities that highlight project dependencies. Excellent collaboration and relationship-building skills are required to succeed at various organizational levels. A customer service-driven mindset is essential.

At Visa, the Sr. Manager, Event Strategy & Operations is instrumental in the evolution of the Event & Experience Center of Excellence. By directing project management efforts, fostering collaboration among teams, and staying ahead of industry trends, the candidate will help shape and refine the event strategies that set Visa apart in delivering exceptional events and experiences.

Key skills required for the Sr. Manager, Event Strategy & Operations role at Visa include strong project management ability, strategic thinking, technical savvy, and exceptional organizational capabilities. The ability to synthesize various inputs into a cohesive strategy is crucial, as is a natural talent for building relationships across different levels of the organization to drive successful initiatives.

The work environment for the Sr. Manager, Event Strategy & Operations at Visa is hybrid, blending in-office collaboration with remote work. This structure provides flexibility and fosters team communication, allowing for effective management of complex projects while supporting a dynamic approach to event strategy and operations.

Managing multiple high-priority projects demands excellent organizational skills and strategic planning. I prioritize tasks based on deadlines and impact, regularly assess progress through KPIs, and utilize project management tools to keep everything on track. This approach not only helps me stay organized but also ensures clear communication with all involved stakeholders.

Certainly! My experience with event technology includes overseeing various platforms for ticketing, attendee engagement, and data analysis. I ensure seamless integration and train team members on the utilization of these tools. Keeping abreast of new technological trends helps in continually improving the event strategy at Visa.

At Visa, successful cross-functional collaboration is achieved through open communication and setting shared goals across departments. I encourage team brainstorming sessions, maintain regular updates through check-ins, and ensure all voices are heard. Fostering a culture of collaboration enhances overall project success.

When evaluating an event’s success, I focus on metrics like attendee satisfaction, engagement levels, and post-event feedback. Additionally, I analyze ticket sales and event ROI to assess overall effectiveness. These insights guide improvements for future events.

Unexpected challenges are addressed by remaining calm and composed. I assess the situation quickly, mobilize team resources to resolve the issues, and communicate any necessary updates to stakeholders. Having contingency plans also prepares us to handle last-minute changes effectively.

In a previous role, I led a multi-day event that involved several stakeholders and tight deadlines. I organized the workflow into manageable phases, assigned tasks appropriately, and held regular update meetings. The event exceeded expectations and received positive feedback from all participants.

I implement structured processes for data collection, utilizing tools for real-time reporting on KPIs. This ensures that all relevant data is captured during events, facilitating informed decision-making and strategy adjustments for future initiatives.

To create engaging event experiences, I emphasize understanding the audience’s needs and preferences. I incorporate interactive elements such as Q&A sessions and networking opportunities, while utilizing technology to enhance involvement, driving attendee engagement and satisfaction.

I stay updated on industry trends by regularly attending conferences, participating in webinars, and subscribing to industry publications. Engaging with professional networks also provides valuable insights into emerging best practices in event management, which I can implement at Visa.

My approach to customer service in event management revolves around being proactive and attentive to attendee needs. I ensure event staff is trained to respond effectively to inquiries and feedback, creating a welcoming environment that prioritizes the attendee experience.