Sr. Manager, Product and Portfolio Operations - job 14 of 21

The Sr. Manager, Product and Portfolio Operations at Visa holds numerous responsibilities aimed at enhancing product lifecycle practices and operations. This includes identifying improvement opportunities, leading strategic and operational projects, and managing VAS-wide initiatives. Furthermore, you'll develop and implement a comprehensive transformation strategy while driving change management initiatives to ensure successful adoption across the organization.

Visa is looking for candidates with over a decade of experience in leading product management and operations functions, ideally in a consulting environment. Proven skills in consensus building and the ability to provide guidance to a varied team of product managers are crucial for this role. This experience ensures a strong foundation in managing complex change and understanding the nuances of product lifecycle transformations.

In the role of Sr. Manager, Product and Portfolio Operations at Visa, you will drive the change management process for product lifecycle practices. You’ll ensure these initiatives are effectively communicated and embraced throughout the organization, creating pathways for acceptance and successful transformation among various teams and stakeholders.

Visa places a strong emphasis on career development. As a Sr. Manager, you will partner with the People team to create growth paths for product managers, support mentorship programs, and facilitate knowledge-sharing sessions. Furthermore, you'll help devise training and accreditation pathways, enhancing the career trajectory of your team members.

A typical day in the life of a Sr. Manager, Product and Portfolio Operations at Visa in San Francisco could involve strategizing with product teams, leading meetings to discuss operational initiatives, collaborating with cross-functional departments, and monitoring transformation metrics. You will also communicate updates to stakeholders and ensure the alignment of goals across various business units, blending strategic planning with hands-on project management.

When answering this question, focus on specific instances where you implemented change management strategies. Highlight your approach, the tools you used, and the outcomes. Make sure to emphasize how your role as a leader facilitated successful transitions, and mention any metrics of success that you can share.

Illustrate your communication strategies by describing how you tailor your messages for different audiences. Emphasize your proactive approach to facilitating discussions, using examples where you've fostered collaboration to keep teams aligned toward common goals.

Discuss your experience in creating training modules and mentorship programs. Highlight your philosophy on continuous learning and how you assess the needs of your team members to create impactful development paths. Provide examples of successful training initiatives you've led.

In your response, describe specific Key Performance Indicators (KPIs) that you have used in the past to measure success. Discuss your analytic approach, how you gather feedback from stakeholders, and the adjustments you’ve made in response to those metrics to enhance project outcomes.

Focus your answer on the importance of stakeholder engagement. Stress the significance of bringing everyone along during transformation efforts, from team members to executives, and how communicating the benefits and involving them in the process leads to a smoother transition.

Share examples of conflict resolution techniques you’ve used, such as mediation, open discussions, or structured problem-solving approaches. Highlight your focus on understanding different perspectives and finding common ground to resolve issues amicably.

Provide concrete examples of your program management experiences, detailing specific projects you've led. Focus on your strategic planning, execution, and the management of timelines and resources, including success stories of projects that achieved desired outcomes.

Your answer should reflect your passion for nurturing talent and driving innovation. Discuss how leading teams to achieve excellence in product management not only fulfills you professionally but also aligns with your personal values in fostering teamwork and growth.

Explain your process for assessing and understanding the varied experience levels within your team, mentioning how you tailor training programs and resources to meet those needs. Include your approach to integrating ongoing feedback to refine the training.

Be specific about the tools and methodologies you've implemented successfully, such as Agile, Scrum, or Lean. Describe how these frameworks have influenced your approach to product management, enhanced team performance, and led to successful project outcomes.