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Sr. Manager, Solutions Management

Company Description

  • Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

What does a Sr. Manager, Solutions Management do at Visa:

The Sr. Manager, Solutions Management will help Visa clients manage the risk of accepting payments online. This will include analyzing order data to identify emerging fraud trends, developing strategies to mitigate these trends, and working closely with Visa’s clients to implement these strategies using a combination of Visa and industry tools.

Essential Functions and Responsibilities

  • Consulting Expertise
    • Drives client acceptance by leveraging relationships and strategies that align with RaIS Managed Services goals, automation, and retention objectives
    • Regularly discusses and pursues client goals, demonstrating an understanding in clients’ evolving business strategies
    • Continually builds rapport with clients and the Visa account teams to promote retention and stay ahead of competitive risk
    • Advocates productively on behalf of the client about product feedback and enhancement requests
  • Analysis and Solutions Delivery
    • Uses Business Intelligence tools to continually highlight client return on investment, aligning acceptance and fraud KPIs with RaIS Managed Services objectives
    • Analyse transaction data with a view to optimizing risk management strategies for clients, providing reports on a regular basis that adheres to clients' contractual reporting requirements
    • Optimizes client acceptance through increased automation, the use of machine-learning models, efficient use of manual review, and reduced reliance on rules
    • Maintains working knowledge of Visa and partner integrations, order and technical flow, and support resources
    • Remains proficient in Visa and partner integrations, order and technical flow, and support resources
    • Evangelizes the value of RaIS and Managed Services by participating in pre-sale and proof of concept engagements, understanding how client strategies and risk configurations potentially impact Visa revenue
    • Manages projects or processes and provides guidance to colleagues, embodying industry best practices and improving when needed
  • Communication and Presentation Skills
    • Communicates independently, professionally, succinctly, and with relevance based on audience and topic
    • Provides appropriate detail and can confidently communicate at the executive level in English and Japanese
    • Influences others within RaIS Managed Services regarding practices, procedures, and policies
  • Industry Knowledge
    • Builds industry knowledge through internal and external resources and understands regional risk regulations
    • Proactively discusses industry trends and innovations and educates clients on the basics of how payment ecosystems work
    • Uses knowledge of competitive landscape to shape solutions delivery and remains current on global competitive landscape

 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

What you will need:

  • 10 or more years of relevant work experience with a Bachelor Degree or at least 7 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD
  • 7 years’ experience working within a fraud team at a financial institution or ecommerce merchant with a Bachelor’s Degree in Business, Computer Science or Engineering, or Finance.
  • Experience of interpreting results from fraud tools used to combat online card fraud (e.g. 3DSecure, device fingerprinting, IP geolocation, velocity, neural scoring etc.).
  • Strong communication skills, with the ability to create clear and concise reports and the skills to communicate complex concepts and results to customers via phone, email or face to face engagements in both English and Japanese.
  • Experience working in eCommerce payment industry
  • Experience in collaborating on and with enterprise-wide products, projects, and programs
  • Ability to deriver insights and action items through analysis, provide solutions delivery/professional services
  • Proficiency in Microsoft 365 (Office), Tableau and SQL
  • Exceptional presentation, consultative, and communication skills

 

What may also help:

  • Previous experience with using Cybersource Decision Manager ecommerce platform, Visa Risk Manager or Visa Consumer Authentication Service.
  • Experience with Python, Grafana, Databricks, and Elastic search will be a plus

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Average salary estimate

$125000 / YEARLY (est.)
min
max
$100000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr. Manager, Solutions Management, Visa

At Visa, we're searching for a talented Sr. Manager, Solutions Management to join our dynamic team in Tokyo, Japan. If you're passionate about making a difference in the payments industry while helping clients manage the ever-evolving risks of accepting online payments, this role is perfect for you. The Sr. Manager will analyze transaction data to identify emerging fraud trends and develop effective strategies to mitigate these risks. You’ll work directly with Visa's clients to implement these strategies using a mix of Visa and industry-leading tools. You'll leverage your consulting expertise to build strong client relationships while driving acceptance, automation, and client retention goals. Communication is key, as you'll be expected to engage with clients and internal teams professionally across both English and Japanese. Your understanding of business intelligence tools will help you highlight clients’ ROI and optimize risk management strategies. This hybrid position allows you to work both remotely and in the office, providing you with the flexibility you need while still being part of a collaborative team. Join us at Visa and be part of a company that values innovation, security, and a sense of purpose. Let’s uplift everyone, everywhere, together!

Frequently Asked Questions (FAQs) for Sr. Manager, Solutions Management Role at Visa
What are the key responsibilities of a Sr. Manager, Solutions Management at Visa?

The Sr. Manager, Solutions Management at Visa primarily focuses on analyzing transaction data to identify fraud trends and develop strategies to counteract them. Key responsibilities include building and maintaining relationships with clients to align with their business strategies, delivering insights through business intelligence tools, and managing projects while providing guidance to colleagues—all aimed at optimizing client acceptance and minimizing risk.

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What qualifications do you need to be a Sr. Manager, Solutions Management at Visa?

To qualify for the Sr. Manager, Solutions Management position at Visa, candidates should have at least 10 years of relevant work experience, including substantial experience in fraud management within financial institutions or eCommerce. A Bachelor's degree in Business, Computer Science, Engineering, or Finance is essential, along with expertise in interpreting fraud tools, strong communication skills in both English and Japanese, and proficiency in Microsoft 365, Tableau, and SQL.

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How does Visa support professional growth for Sr. Managers in Solutions Management?

Visa values professional development for its employees, including those in the Sr. Manager, Solutions Management role. The company encourages ongoing education through training sessions, workshops, and access to industry resources. By engaging in challenging projects and maintaining up-to-date industry knowledge, Sr. Managers can enhance their skills and advance their careers within Visa.

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What tools and technologies does a Sr. Manager, Solutions Management at Visa use?

A Sr. Manager, Solutions Management at Visa utilizes various tools such as business intelligence software, fraud detection platforms, and reporting tools to analyze transaction data and identify fraud trends. Proficiency in tools like Tableau, SQL, and Microsoft 365 is essential, and experience with eCommerce platforms like Cybersource Decision Manager can be highly beneficial.

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What is the work environment like for Sr. Managers at Visa in Tokyo?

The work environment at Visa, especially for the Sr. Manager, Solutions Management role in Tokyo, is hybrid, allowing flexibility between remote work and in-office collaboration. Employees are expected to spend 2-3 days a week in the office to foster teamwork while having the ability to work from home, striking a balance between productivity and convenience.

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Common Interview Questions for Sr. Manager, Solutions Management
How do you approach identifying and analyzing fraud trends?

When answering this question, explain your methodology for analyzing transaction data, such as using specific tools or techniques to identify anomalies. Discuss the importance of keeping current with industry trends and regulations while emphasizing your ability to translate data into actionable strategies to combat fraud effectively.

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Can you describe your experience with risk management in the eCommerce sector?

Provide specific examples of projects or initiatives you've been involved in related to risk management. Highlight your understanding of fraud tools and techniques you’ve used to mitigate risks in online payments, and detail how you’ve collaborated with clients to enhance their risk management strategies.

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What strategies would you employ to enhance client retention?

Discuss your approach to building relationships with clients by understanding their needs and continually communicating with them. Provide examples where you’ve driven client success through strategic initiatives that align with their business goals, showcasing your ability to influence positive outcomes.

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Describe a time when you implemented a successful project.

When addressing this question, follow the STAR method (Situation, Task, Action, Result). Clearly articulate the project’s objectives, your role in its implementation, the actions you took, and the overall impact it had on the client or organization, focusing on metrics and success stories.

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How do you stay current with industry trends in payments and fraud detection?

Explain your methods for staying informed, such as attending industry conferences, subscribing to relevant publications, or participating in professional networks. Highlight your proactive approach to research and how you use that knowledge to benefit your role at Visa.

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What tools do you prefer for data analysis and why?

Discuss your proficiency with specific tools like SQL, Tableau, or other data analysis software. Mention how these tools help you derive insights and make data-driven decisions, emphasizing their effectiveness in fraud detection and management.

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How would you handle a disagreement with a client regarding a proposed solution?

Empathize with the importance of open communication and understanding the client's perspective. Share your approach to resolving disputes through constructive dialogue, demonstrating active listening skills, and providing alternative solutions that align with the client's goals.

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What is your experience with machine learning models?

Explain how you've utilized machine learning in your previous roles, especially in detecting fraud or optimizing payment processes. Discuss specific projects or insights you've garnered from employing machine learning techniques to enhance risk management strategies.

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How do you communicate complex ideas to clients effectively?

Offer examples of how you simplify complex concepts, using visuals or examples relevant to the client's business. Discuss the importance of tailoring your communication style to ensure clarity and understanding for different audiences, particularly in both English and Japanese contexts.

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Why do you want to work at Visa as a Sr. Manager in Solutions Management?

Share your passion for the payments industry, your admiration for Visa's impact on a global scale, and alignment with Visa's mission of innovation and security. Articulate how your experience, skills, and values align with Visa's objectives and how you see your role contributing to the organization’s success.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
December 10, 2024

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