Sr. Product Analyst

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The desired candidate will work in the Compliance Technology Operations team under Global Ethics & Compliance Orgazation. This team is in the center of all technology development, Compliance requirements and new product enablement. As a product manager, you are the liaison and strong link between many teams at Visa, bridging the technology, product, and business teams. The main functions will center around developing new features for our current platform, driving new integrations with new businesses, and ensuring first and foremost that AML & Sanctions requirements are fulfilling the regulatory obligations and driving new business enablement.

We are looking for a candidate who has a strong work ethic, leadership skills, excellent judgment and good time management in prioritizing work, and the ability to work in fast paced, team-oriented environment.  They need to gain a solid understanding of the payment industry, Visa’s Compliance program and leverage this knowledge to develop solid requirements to build new features. This group supports multiple products and verticals across Visa.  Strong collaboration, leadership and relationships are needed to build partnerships with engineering, Operations, Product, Compliance, and other teams across Visa.  

The ideal candidate for this role should have a passion for innovation in payments, technology, and product management, be detail-oriented, and can drive results within a complex environment. They will have a very good technical background in data base query skills and handling large-scale platforms to support data requests, trouble shoot complex incidents, perform extensive data analysis on large data sets, and participate in solutioning of the possible remediation from a technical as well as a functional and user experience standpoint.

The person is a thought leader and familiar with the up-to-date development of the industry in these areas, have exceptional organizational skills, written and verbal communication skills, be an analytical and structured thinker as well as with extensive experience in customer/partner interaction, management, and software solution delivery. 

Essential Functions

• As a Sr. Product Analyst, you will work with the product leadership and share responsibilities to envision, define and design the future of Global AML & Sanctions Compliance technology platforms, and connecting our product development and implementation strategy to our business plan.

• This role is hyper focused on improving existing Compliance applications and third-party integrations, while also exploring new experiences, enabling automation, developing a long-term vision, and partnering cross functionally.

• Define product requirements, which involve writing clear, thorough, and detailed user stories for complex features and product sets. Be the primary liaison between business units, technical product managers, engineering, and other applicable groups to ensure flawless integration of new and existing feature sets.

• Ability to work on product life cycle activities like discovery, ideation, strategic development, requirements definition, and value management.

• Understand core product needs and cross-functional business-level services, can clearly define and groom backlog items in terms of product and business value, and is able to articulate the vision and goal for prioritizing those features.

• Ability to conduct sprint scoping discussions by collaborating with Global stakeholders and Corporate IT partners, analyze existing solution to ensure business impacts are identified and are accounted for.

• Proficient in activities like Data Analysis, Process Mapping, Impact Analysis, Gap Analysis and Root Cause Analysis.

• Proficient in writing SQL Queries using SQL Developer and Postgres SQL for data extraction and analysis of requirement with respect to data, evaluating the feasibility and possible strategy for implementation.

• Quick in supporting the stakeholders and technology partners with data requests, trouble shoot complex incidents, perform extensive data analysis on large data sets, and participate in solutioning from technical, functional and user experience standpoint.

• Proficient in framing up baseline requirements for APIs/Service based implementations, should be well equipped to envision the possible integrations, upstream and downstream data flow, conditions (if any), authorization techniques, error handling, reconciliation, end to end testing and validation of API requests and response against endpoints etc.

• Discuss technical implementation details with architects and other technical teams. Collaborate with engineering teams to build robust, reliable, and scalable Compliance tools. Work very closely with development and QA organizations to ensure technical specifications and final product meet business requirements.

• Quickly and accurately assess the impact of an application issue and communicate the impact to management. Craft incident reports targeted for upper management and operations/production support in response to issues. 

• Collaborate with development teams, operations, and stakeholders to ensure incidents are remediated and impact is clearly communicated per the control framework.

• Actively conduct feature refinement sessions to help teams gain understanding of new features and provide detailed input on potential areas of impact.

• Good hands-on experience in creating detailed wireframes and mockups covering all the nuances for the envisioned screen designs and present and discuss with stakeholders/users and engineering team.

• Good hands-on experience in managing Initiatives, Epics, Features, User Story on JIRA and maintaining yearly and quarterly initiatives on road mapping tool like JIRA Align.

• Working experience on the Agile Methodologies and should have good knowledge on the agile product management practices and well versed with practices like Kanban, Lean, SAFe, Design Thinking etc.

• Work with the team to build clear product vision, strategy and accordingly define quarterly and annual roadmap to support business enablement. Ensure product vision and requirements are designed with long-term vision in mind and can be launched globally with minimal tweaks

• Partner with business operations and analytics teams to build right monitoring capabilities and metrics which helps monitor the health of the platform and facilitates data driven decision making.

• Articulate how product features impact downstream adoption and support our overall product strategy. Lead technical strategy, planning and execution across the product lifecycle.

• Lead multi-functional teams through both tactical and strategic decision points, understanding dependencies, tradeoffs, risks, and mitigations.

• Regularly communicate associated outcomes, risks, and forward-looking plans/insights succinctly to various team members at all levels, including senior management to help guide and influence strategic decisions for improvement.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

6 or more years of relevant work experience with a bachelor’s degree or at least 5 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or a minimum of 2 years of work experience with a PhD.
Possess deep technical knowledge and a skill for translating our current and future capabilities into actionable product strategies.
Detail-oriented with strong written and verbal communication skills with the ability to present in front of executives, vendors, partners, and business teams.

Preferred Qualifications:

Experience with Compliance systems and strong analytical skills.
Understanding of payment processing and Visa Net/payment ecosystem a plus.
Experience with ISO 8583 and or ISO20022.
Ability to prioritize critical tasks and coordinate with key stakeholders to accomplish them under duress.
Prior product management experience on a large production line.
In depth understanding and prior development/testing experience of creating API/service and managing integrations.
Adherence to the best practices and standards, providing periodic status updates.
Supports Product leadership in product demos to customers.
Influence and improve customer experience and satisfaction.
Phenomenal teammate with a proven track record leading and inspiring through influence.
Willingness to work with teams across different time zones to meet deliverables.
A proactive and driven individual with the capacity to adapt to solve problems, address challenges and enable progression.
Demonstrated interpersonal skills to interface well with partners at all levels.
Outstanding communications ability to a diverse customer audience, including executives, product, and technical stakeholders.
Strong customer service and relationship management skills.
More than comfortable in an ambiguous matrixed organization.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.