Client Services provides a world-class service experience to Visa’s clients that begins with pre-sales and continues through onboarding, implementation of new products and services, issue resolution and service optimization.
The OnDemand Services product organization within Client Services is responsible for developing and implementing online services to clients, through cloud-based experiences that drive client self-service. Our team works with functional leaders in Client Services, plus Product and Technology, to develop end-to-end experience across Visa’s client-facing portals, such as Visa Online and Visa Support Hub.
The Senior Product Manager role requires market problem and client experience assessment, product requirements definition, and working with development teams to help deliver product enhancements. We are looking for a senior product manager who champions a digital-native mindset and is passionate about developing web + digital service experiences.
Key Responsibilities
This is a hybrid position. Days in office will be determine with the hiring manager and team.
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Are you ready to take the lead in enhancing client experiences at Visa? We're on the lookout for a dynamic Sr. Product Manager - OnDemand Services to join our Client Services team right here in Austin. This exciting role plays a crucial part in delivering top-notch service experiences to our clients, from pre-sales all the way through onboarding and support. As a Sr. Product Manager, you will drive the development of online services that enable clients to self-serve through our cloud-based platforms like Visa Online and Visa Support Hub. Your mission? To assess market problems and client experiences, define product requirements, and collaborate with various teams—including UX, technology, and cross-functional partners—to deliver impactful product enhancements. We need someone who champions a digital-native mindset and thrives in shaping web and digital service experiences. Your day-to-day will include driving migration efforts, defining business requirements, creating user stories, and monitoring platform performance to identify opportunities for improvement. With your analytical skills, you’ll dive deep into data to deliver actionable insights, ensuring that our products not only meet but exceed client expectations. If you're passionate about innovation and eager to contribute to the future of client services at Visa, we want to hear from you. Note: This is a hybrid role, and your in-office days will be determined with the hiring manager and team. Come help us revolutionize client service experiences at Visa!
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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...
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