Sr. Product Manager - OnDemand Services - job 7 of 22

As a Senior Product Manager - OnDemand Services at Visa, your responsibilities include defining product requirements, managing client migrations to support platforms, collaborating with cross-functional teams, and monitoring platform performance to enhance customer experiences. You'll also provide actionable insights based on data analysis and lead the development of product materials for stakeholder education.

To qualify for the Senior Product Manager - OnDemand Services position at Visa, candidates should have a strong background in product management, experience with cloud-based services, and a deep understanding of client needs. Familiarity with UX design principles and the ability to analyze operational data will also be essential to successfully carry out your duties.

The Senior Product Manager - OnDemand Services collaborates closely with various functional teams including Client Services, Technology, and UX Design at Visa. This teamwork ensures that product requirements are accurately translated into user-friendly designs and that projects align with our overall strategy and client expectations.

In this role, a Senior Product Manager - OnDemand Services at Visa will work on projects aimed at enhancing client experiences through digital service advancements, managing the development and implementation of new online services, and ensuring current products meet user needs effectively.

The work environment for a Senior Product Manager - OnDemand Services at Visa is hybrid, providing the flexibility to work both in the office and remotely. You will be part of a collaborative and dynamic team focused on delivering exceptional client experiences with state-of-the-art digital solutions.

Discuss your past roles where you managed products that directly impacted clients. Highlight specific projects where you identified client needs and how those shaped product strategies and delivery.

Outline your method for gathering and analyzing information to define product requirements. Include examples of how you worked with stakeholders to develop detailed specifications that informed the product development process.

Share your framework for prioritizing product features based on business value, client impact, and technical feasibility. Provide a specific example of a time you had to make tough prioritization decisions.

Talk about how you gather user feedback through surveys, usability testing, or interviews and how it influences your design and development choices. Illustrate with a past experience where feedback led to a significant product improvement.

Detail a particular project where teamwork across different departments was key to success. Explain your role, how you ensured smooth communication, and the outcomes of the collaboration.

Discuss your methods for keeping abreast of industry changes, such as attending conferences, subscribing to relevant publications, or engaging in professional networks. Share examples of how this knowledge has influenced your work.

Enumerate the project management tools (like JIRA, Trello, Asana) and methodologies (such as Agile, Scrum) you are proficient with, and describe how they contribute to product delivery efficiency.

Explain your conflict resolution strategy, emphasizing communication and collaboration. Share a specific instance where you successfully resolved a dispute within your team.

Clarify your key performance indicators (KPIs) for assessing product success, such as user engagement, adoption rates, and customer satisfaction scores. Provide examples of how you've tracked and reported these metrics.

Express your passion for delivering exceptional client experiences and advancing digital service capabilities. Share specific aspects of the OnDemand Services role that align with your career goals and interests.