Sr. Systems Engineer, Virtualization - job 20 of 30

As a Sr. Systems Engineer, Virtualization, your primary responsibilities include supporting critical applications, performing proactive maintenance, and engaging in automation tasks. You'll need to have hands-on experience with Windows server installations, ESXi and Hyper-V systems administration, and sound knowledge of ITIL processes. Collaboration with other teams for infrastructure standards and responding to incident reports are also crucial aspects of the role.

Key skills for the Sr. Systems Engineer position include strong knowledge of Windows server environments, ESXi, Microsoft Hyper-V, and scripting for automation. You'll also need excellent communication skills for interaction with operational teams and customers, along with experience in handling incidents, change management, and problem resolution.

Ideal qualifications for the Sr. Systems Engineer, Virtualization position include a degree in Computer Science or a related field and relevant experience in large enterprise environments. Familiarity with ITIL v4 processes, as well as technical skills in command line administration and system monitoring tools like Netcool or Splunk, will significantly enhance your candidacy.

A typical day for a Sr. Systems Engineer at our Highlands Ranch location involves troubleshooting system issues, performing routine maintenance on Windows servers, and engaging in proactive monitoring of critical applications. You’ll collaborate with the support team, document incidents, and implement automation tools to enhance operational efficiency.

The Sr. Systems Engineer, Virtualization position is hybrid, allowing for both in-office and remote work. Your specific days in the office will be discussed with your hiring manager, ensuring a flexible work arrangement that promotes productivity while fostering team collaboration.

When faced with system outages, I first prioritize restoring service through systematic troubleshooting. I analyze logs to pinpoint the issue, document my findings, and communicate transparently with the support team and stakeholders about the situation and estimated resolution time.

In my previous roles, I've implemented automation scripts using PowerShell and other tools to streamline repetitive tasks such as patch management and system monitoring. This has not only reduced time spent on manual tasks but also decreased the risk of human error in system administration.

I follow a structured approach to root cause analysis using methods like the '5 Whys' or fishbone diagrams. This helps me to not only identify the immediate cause of an issue but also to understand and address underlying systemic problems.

I've utilized Microsoft SCCM primarily for software updates and patch deployments. My experience includes managing deployment schedules, monitoring system compliance, and troubleshooting deployment issues to ensure consistent application performance across the network.

I assess incidents based on their impact and urgency, using a prioritization matrix. Critical issues affecting business operations take precedence, and I ensure that all stakeholders are kept informed throughout the resolution process.

I believe open communication and regular check-ins are vital for effective collaboration with cross-functional teams. I make sure to share updates on ongoing projects, seek input from team members, and participate actively in service improvement meetings to share successes as well as challenges.

I stay updated on the latest security best practices and policies. Regularly patching systems, conducting vulnerability assessments, and engaging in security remediation processes are all part of my routine to ensure compliance and system integrity.

I adhere to formal change management processes, documenting each request clearly and analyzing its potential impact. Additionally, I involve relevant stakeholders in the decision-making process and use communication plans to keep everyone informed about scheduled changes.

In my previous position, I identified inefficiencies in our patch management process and proposed an automated solution that streamlined compliance checks and updates. This initiative reduced downtime and improved overall system reliability.

I have experience with various monitoring and automation tools such as Splunk, Netcool, and Ansible. These tools have been invaluable in managing our infrastructure, enabling real-time monitoring and swift response to any arising issues, thereby enhancing operational efficiency.