Staff Software Engineer - Test Engineering (Hybrid/Onsite)

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

What do we do? The Network Processing (NP) – Test Engineering (TE) team supports the VisaNet Integrated Payment (VIP) System by delivering quality services and solutions using best-in-class processes, methodologies, and technology with our worldwide workforce. We are an integral part of Visa that support the worldwide Business Releases, quarterly, monthly and weekly projects, maintenance work, as well as multiyear infrastructure projects that introduce new programming logic via IBM High Level Assembler (HLASM) and Object Oriented code (C++) onto an IBM mainframe application that runs on zTPF (Transaction Processing Facility) along with JSON, SOAP and XML based APIs and cryptography. We also support and work with other peer Test Engineering organizations to support integration, downstream and end-to-end testing to ensure no defects adversely affect the VIP production systems.

The VIP Test Engineering team is committed to leveraging innovative technology solutions to enhance software quality and accelerate the time-to-market of different product platforms. We expect 99.99999% stability and availability of our authorization system that processes billions of transactions from across the world. 

Who are we looking for? You! We are looking for candidates with strong experience in test designing, test engineering and automation, as well as test tools development and maintenance. You will be part of a talented Test Engineering (TE) Team that works on mission-critical payment applications and be responsible for testing the code with automation or manual tests, while also designing, developing, or enhancing test tools and utilizing the same to test the application.

As a Test Engineer, you will be involved in value-based exploratory testing in addition to regular systematic functional and regression testing, risk identification, and production deployment/support. In order to retain the quick time-to-market of different product platforms, you should be able to handle multiple competing priorities in a fast-paced environment balancing aggressive development schedules with the need for quality software. You should be able to provide innovative approaches to coordinate multi-region testing allowing more condensed testing schedules will be within daily activities You will help define and establish process change, innovation, code quality improvements, and tools, to enable rapid development, testing and deployment and help detect code quality issues using a shift-left approach. The ideal candidate should be capable of working in all phases of SDLC (i.e. development and testing) and have a demonstrated history of thinking creatively, with a solution oriented, can-do, mindset and must demonstrate a strong desire to create and sustain an enterprise-wide environment that fosters ownership, accountability, quality, commitment and innovation.

Besides testing, you have the desire and willingness to be involved in the implementation of industry standard best practices to design and develop highly capable, bug-free tools, test automation frameworks and solutions by following secure SDLC standards. You can come up with new ideas, gather and elaborate requirements, contribute to solution selection, be responsible for the design, configuration, development and testing of the solution, finally ensuring highest quality documentation for each solution developed. The successful candidate should be a quick learner, be responsible for solving complex problems and taking a broad perspective to identify innovative solutions.

In your role as a Staff Software Engineer, you will function as a technical specialist and work independently with guidance only in the most complex situations. You will provide guidance to less-experienced / junior team members, review and evaluate Test Plan / Test Designs / Test Matrix / Test Scenarios / Test Cases etc. to ensure we add value and deliver the highest-quality services and products to our clients. At the same time, you will actively engage, mentor, enable and inspire junior Test Engineers to design, develop and implement world-class products (aka test tools and frameworks) which can be used to the improve operational efficiency of the VIP Test Engineering Team.

Why us?  Visa is all about helping people around the world reach their ‘everywhere’ – the place
where their personal, professional and financial goals intersect. If you have the ambition, focus and drive, and are interested in joining a global team focused on changing the way the world pays and is paid, you'll find your ‘everywhere’ at Visa.

The Staff Software Engineer position will be an individual contributor role and will report to Visa's Network Processing – VIP (Authorization Services) Test Engineering Management at the Austin, TX location.

Job Description

Network Processing VIP Test Engineering team is looking for a Staff SW Engineer responsible for application development, testing, support and monitoring. The VIP Token team works on a suite of applications to process the authorization transactions passing through the Visa network. The applications have been designed to be highly available, with superlative performance and reliability. System components have been designed with industry standard programming languages on TPF systems and leveraging JSON, SOAP and XML APIs. In-memory caching technologies are used to achieve low-latency to meet near-real time data processing requirements. The candidate would be responsible for working collaboratively with other team members and cross-functional teams to support the VIP applications 24X7.

Essential Functions:

• Design and develop test plans and functional test cases from business requirements and conceptual documents with a focus on coverage, performance and automation.

• Collaborate with the Development, Product and System Architecture teams to analyze, debug and resolve design and code issues.

• Work with a team of Engineers for the development and support of Network Processing VIP Applications

• Provide 24X7 support to all NP VIP suite of applications in the production environment. Work with cross-functional teams to ensure minimum to no disruption to the services.

• Diagnose and resolve problems in production to meet all service level agreements (SLAs)

• Designing and implementing test automation frameworks and solutions.

• Design and build test data mining and data generation tools and applications

• Enhance, maintain existing automation test tools based on Java, C++, .NET, Python as applicable.

• Investigate bugs using various available tools and logs.

• Support production deployment activities and global business enhancement releases.

• Establish and maintain structured testing methodology, especially around automation.

• Champion security – work with cybersecurity to ensure all security vulnerabilities are remediated within Required Resolution Date

• Respond to inquiries from users and technical support regarding functions and operations of software
  programs.

• Identify process improvements, error trends and/or the root causes and make recommendations for remedies to colleagues and management.

• Support cross-functional teams in integrated test efforts.

• Support emergency test activities for code patch addressing production issues.

• Report project status and issues to Project Managers and Management.

• Implement standard processes, tools, and metrics to deliver large-scale projects from inception to conclusion that meet quantifiable business objectives.

• Estimate, prioritize, plan, and coordinate testing activities.

• Participate in defining and communicating best practices.

• Ideal candidate wants to help build a test automation practice and make a difference.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications
• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications
• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Experience in developing, testing and supporting mission critical applications
• Well versed with all stages of software development lifecycle phases
• Experience in design and implementation using TPF, Java or C++ programming language
• Experience in scripting languages including Unix Shell Scripting
• Experience with MQ, Kafka, NoSQL and in-memory caching technologies is a plus
• Experience with build, regression and defect tracking tools e.g. Git, Maven, JIRA, and Jenkins.
• Should have a flexible attitude and be ready to work with multiple time zones.
• Excellent verbal and written communication and attention to detail skills
• Strong ability to collaborate, great team player, highly driven and resourceful
• Strong programming and SW design skills in C#, Python.
• Experienced in industry best practices in SW development processes: Unit testing, OO design, code reviews etc. Understanding of reusable coding techniques.
• Experienced in Ruby, Cucumber.
• Experienced in Jira and Jenkins for tracking.
• Knowledge of ISO 8583 and JSON, SOAP, XML messaging.
• Comprehensive knowledge of payment industry preferred.
• Knowledge of web technologies such as JSON, SOAP, XML, HTML, and CSS.
• Knowledge of SOAP/UI and Groovy scripting will be a plus.
• Good understanding of Quality Assurance processes and methodologies.
• Experience in writing clear, concise and comprehensive test plans and test cases.
• Proven understanding of white box and black box testing techniques .
• Strong experience in designing and developing Automation framework for Functional, Load, Regression and Performance Testing.
• Excellent problem solving, analytical and technical troubleshooting skills.
• Strong ability in root cause analysis of issues, resolving testing issues, and driving issues to closure.
• Must be a self-starter who is highly organized, hands-on, and a team player.
• Demonstrated ability to work well with a globally distributed team in a high performance organization.
• Ability to multi-task in a fast-paced environment.
• Ability to prioritize work and maintain focus.
• Proven ability to deliver quality results in a busy and dynamic business focused environment.
• Implementing solutions using Jenkins or other CI tool.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 117,700.00 to 170,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.