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Technical Program Analyst

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

At its core, Visa is a payments network that connects consumers and merchants with financial institutions.  At the heart of our brand promise is VisaNet, of which the main components are authorization, clearing and settlement and dispute resolution systems.  Payment Products Development (PPD) is the Visa technology organization with responsibility for maintaining and enhancing VisaNet to meet current and future market needs.  We develop and manage end-to-end technology solutions that deliver reliable, scalable, and secure financial transaction processing services to Visa’s clients.

This position, based in Bangalore, India, will lead projects in PPD, ensuring the delivery of regional and global solutions, as driven by the business.  The position works with technical staff, business partners and senior management across organizational boundaries to obtain resources, schedule work activities and coordinate all areas to successfully complete project deliverables.

Responsibilities

  • Work with business and technology subject matter experts to assess requirements, define scope, create estimates, and produce Project Charters and other documentation needed for funding approvals
  • Plan and coordinate delivery of small-scale projects that span multiple organizations
  • Set clear expectations with business partners to provide transparency into project initiation activities, and manage day-to-day interaction during project execution and delivery
  • Perform project planning and scheduling, manage tasks and coordinate project resources to meet objectives and timelines
  • Proactively identify, manage, and mitigate project risks and find ways to accomplish project goals in the context of dynamic business/technical environments
  • Provide customer service and communicate project status (timelines, progress, and challenges) to technology and business stakeholders regularly
  • Achieve project goals by engaging effectively with stakeholders, including enterprise architects and strategists, technical subject matter experts, business partners, Visa senior management, technology vendors, and financial institutions and strategic partners, as needed
  • Manage project budgets effectively by ensuring forecasts and actual charges are in line with approved bids and project costs are effectively controlled
  • Anticipate change and identify ways to overcome challenges and constraints to keep project activities on schedule to meet or exceed business partner expectations
  • Take initiative to exhaust all avenues to resolve issues/problems before involving management escalation
  • Ensure project is in compliance with Visa's Project Management Methodology and Key Controls
  • Keep project status updated in project management tools and maintain good records (e.g., project financials, schedule, issues, risks, change control decisions)
  • As a global organization, there may be a need to attend calls/meetings after/before standard office hours during the week

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications
3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Experience managing small scale and mid-sized cross functional projects involving product delivery and/or technology modernization/integration using waterfall and agile methodology.
• Experience conducting Agile Ceremonies as a Scrum Master
• PMP, CSM, SAFE certifications are a plus
• Strong process orientation, solid understanding of project management techniques (waterfall / agile), release management methodologies, and related best practices
• Ability to coach team in agile practices and lead scrum teams towards higher maturity levels
• Experience working with product owners in facilitating backlog grooming and handover to teams
• Exposure to tools like Tableau, JIRA, Confluence, Wiki, or similar tools/technologies
• Demonstrated organizational, planning, and analytical skills, including project scheduling, estimating, risk identification, and change management
• Excellent verbal, written, and presentation skills, and demonstrated ability to effectively communicate technical and business issues and solutions across multiple organizational levels
• Ability to work independently, yet seamlessly integrate activities and collaborate effectively within a program team and across other organizations
• Solid analytical and problem-solving skills, ability to think strategically
• Proficiency in the use of Microsoft Office tools (Microsoft Word, Excel, PowerPoint, Visio, Project, SharePoint)

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

What You Should Know About Technical Program Analyst, Visa

Joining Visa as a Technical Program Analyst in Bangalore, India, means stepping into a dynamic environment that shapes the future of payments technology. You’ll be at the forefront of bridging the gap between consumers, merchants, and financial institutions, working on VisaNet—the backbone of our global payment network. In this role, you'll lead exciting projects focusing on the maintenance and enhancement of VisaNet, collaborating with talented experts across various fields. Your responsibilities will include gathering requirements, defining project scopes, creating estimates, and ensuring projects are delivered on time and within budget. With a clear emphasis on communication, you'll liaise with business partners and tech teams, presenting project status updates and navigating challenges that arise. Your ability to identify risks and foster stakeholder engagement will be crucial, ensuring that we achieve our goals in a fast-paced and evolving landscape. If you're passionate about project management and thrive in collaborative settings, you’ll find your niche within productive cross-functional teams. This is a hybrid position, promoting flexibility while ensuring you get that vital team interaction in the office 2-3 days a week. So, are you ready to make an impact in a company that’s all about uplifting everyone through innovative payment solutions? Join us at Visa and be part of something extraordinary!

Frequently Asked Questions (FAQs) for Technical Program Analyst Role at Visa
What are the main responsibilities of a Technical Program Analyst at Visa?

As a Technical Program Analyst at Visa, you'll lead projects aimed at enhancing VisaNet, managing tasks across multiple organizations, and ensuring successful project deliverables. This involves requirement assessment, project planning, budget management, and effective communication with stakeholders on project status and risks. You’ll also navigate challenges to meet business expectations and follow Visa's Project Management Methodology.

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What qualifications do I need to be a Technical Program Analyst at Visa?

Visa requires candidates for the Technical Program Analyst position to have at least 2 years of work experience and at least a Bachelor's Degree. Preferred qualifications include over 3 years of experience or an advanced degree, with expertise in managing cross-functional projects using agile and waterfall methodologies, along with PMP, CSM, or SAFE certifications being a plus.

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How does Visa support professional development for Technical Program Analysts?

At Visa, we emphasize continuous learning and professional growth. As a Technical Program Analyst, you'll have opportunities to develop your skills in agile practices and project management methodologies through various training programs and certifications offered by the company, fostering career advancement in the payments technology sector.

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What tools and technologies should I be familiar with for the Technical Program Analyst role at Visa?

For the Technical Program Analyst position at Visa, familiarity with tools like JIRA, Confluence, Tableau, and Microsoft Office Suite (especially Project and Visio) is essential. Understanding agile project management tools and methodologies will also benefit your role considerably.

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What is the work environment like for a Technical Program Analyst at Visa?

The work environment for a Technical Program Analyst at Visa is dynamic and collaborative, blending remote work with in-office interactions. You'll frequently engage with diverse team members and senior management while being encouraged to innovate and think strategically in a supportive and inclusive culture.

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Common Interview Questions for Technical Program Analyst
Can you describe your experience with managing cross-functional projects in a Technical Program Analyst role?

When answering, highlight specific projects you've managed, discussing your role in coordinating tasks, meeting deadlines, and how you achieved stakeholder buy-in. Be sure to mention methodologies you utilized and any tools that facilitated your project management.

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How do you keep track of project financials and ensure they align with budgets?

Discuss your approach to financial management, including tools or techniques you used for tracking budgets, projecting expenses, and managing discrepancies. Emphasize your proactive measures in budget control and maintaining accurate forecasting.

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How do you prioritize tasks when managing multiple projects?

Share your strategies for prioritizing tasks, such as assessing project timelines, impact on business goals, and resource availability. Mention any frameworks or methodologies you rely on to ensure effective prioritization.

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What steps do you take to mitigate risks in a project?

Provide a structured answer detailing how you identify risks, assess their potential impact, and implement mitigation strategies. Use examples from previous experiences to illustrate your proactive approach to risk management.

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Can you explain your experience with agile methodologies as a Scrum Master?

Discuss your experience conducting Agile ceremonies and leading teams towards agile maturity. Explain your approach to coaching team members and ensuring adherence to agile practices and principles.

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How do you communicate project updates to stakeholders?

Highlight the importance of clear and regular communication. Discuss the methods you use to report on project status, including meetings, dashboards, and reports, ensuring transparency and engagement from stakeholders.

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What are your strategies for dealing with changes in project scope?

Explain your approach to change management, emphasizing the importance of stakeholder communication. Describe how you assess changes for their impact on timelines and budgets and negotiate with stakeholders to align expectations.

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How do you ensure project compliance with established methodologies?

Discuss your knowledge of project management methodologies and how you incorporate them into your projects. Highlight the processes you have in place to maintain compliance and ensure all team members are aligned.

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What role do feedback and retrospectives play in your project management process?

Talk about how you utilize feedback and retrospective meetings to assess project performance. Emphasize your commitment to continuous improvement and how this feedback informs your future projects.

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How do you handle conflicts within a project team?

Provide examples of conflict resolution strategies you’ve employed, focusing on communication, mediation, and ensuring a collaborative environment. Highlight the importance of addressing conflicts promptly to maintain team harmony and project progress.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
December 21, 2024

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