Visa Direct Product & Client Solutions Manager - job 21 of 29

About the position

Visa Direct is a payment service that Visa provides to clients (sending and receiving financial institutions, processors, merchants, and service providers) to facilitate fund transfers/disbursements to accounts around the world using push payment technology. Visa Direct consumer and business applications include person-to-person (P2P) transfer, person to micro-business transfer (e.g., payouts to shared economy providers), funds disbursement (e.g. insurance claim disbursements), and more. The push payments market is estimated to be more than 80 trillion USD of payment volume globally.  As a key member of the North America Visa Direct Client & Product Solutions team, the Solutions Manager (Architect) will play a crucial role in designing and building the infrastructure and ecosystem necessary to drive Visa Direct's exponential growth. This role involves discovering and implementing complex solutions, while supporting customers with technical and product requirements to effectively implement the Visa Direct product suite, including Card, Account, Wallet, Currencycloud, and B2B Connect. The Solutions Manager will collaborate closely with Sales, Product, Business Development, Technical, and Support teams to understand, define, and architect tailored solutions. Acting as a subject matter expert, the Solutions Manager helps customers realize the full value of our platform and contributes to ongoing product improvements and team training. Additionally, the role participates in the Integrated Money Movement Solutioning strategy, planning, and coordinating the delivery, launch, and adoption of new features in North America. The Solutions Manager will lead complex strategic solutioning with clients to facilitate large-scale adoption of Visa Direct products and services, developing bespoke ecosystem and product solutions for strategic clients such as acquiring bank sponsors, acquirer processors, corporate treasury management banks, merchants, remitters, and strategic fintech partners. The ideal candidate will possess a strong understanding of the payments landscape and technologies, expertise in market research and analysis, exceptional communication skills, and a laser focus on quality, working across a matrix organizational structure and liaising with various teams to influence and collaborate effectively.

Responsibilities

• Discovering and implementing complex solutions tailored for customers.

• Addressing technical and product requirements for the Visa Direct product suite.

• Collaborating closely with Sales, Product, Business Development, Technical, and Support teams.

• Defining and architecting bespoke solutions for clients.

• Executing and managing changes to the mapped-out solutions.

• Contributing to ongoing product improvements and training the Solutions Team.

• Planning, coordinating, and driving the requirements for Visa Direct product features.

• Leading strategic solutioning initiatives with clients.

• Developing and delivering customized ecosystem and product solutions for strategic clients.

• Interacting with and influencing stakeholders across multiple organizations.

• Be a customer champion, ensuring their views are represented in the company and driving continual improvement in user satisfaction

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.