Technical Account Manager

Out-of-Home (OOH) is the fastest growing channel in advertising. From billboards to retail media to urban panels, 98% of us see at least one OOH advertisement every week. It’s a part of life. As the pioneer in OOH technology, we build solutions that help brands find their audience in the right place at the right time, on digital signage networks around the corner, or around the world. 

About us:

Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight. 

From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at Vistar.

About the Role:

As a Technical Account Manager, you will own technical support and escalation for Vistar’s DSP, while helping clients leverage our offering within the marketplace. As the demand-side support lead, you will not only solve real customer problems but also define how Vistar operationalizes demand-side support now and in the future. 

• Onboard new partners and provide technical expertise as partners build to our open API’s or install our software
• Lead partner education to ensure customers understand and are effectively using our products  
• Assist sales during the pre-sales process by providing technical expertise during proof of concepts (PoC’s)
• Establish DSP support standards and metrics, and a repeatable support process
• Act as first line of support for validating and troubleshooting DSP issues internally and externally (e.g. campaign underdelivery)
• Coordinate with the product and support engineering teams to improve our demand side product suite, processes, documentation and internal tools, and ensure internal teams and resources are working efficiently and effectively 
• Work with Client Success and Sales teams to communicate technical issues to our internal Product and Engineering teams, and liaise with our client’s technical teams 
• Project manage troubleshooting efforts with internal technical teams and communicate solutions back to GTM support and sales teams
• Leads client calls, when necessary, to understand client issues and communicate solutions back to external stakeholders
• Become an expert in Vistar’s demand-side products and services

• 3+ years supporting ad tech products (ideally a DSP), through project management of product and technical support issues
• Experience leading multi-team/function collaboration efforts, and galvanizing individuals towards a common solution 
• Experience troubleshooting partner-facing technical issues (e.g. related to APIs, SQL queries, etc.)
• Familiarity with technical concepts and coding languages
• Fluent in Excel and comfortable working with data

• Excellent communication, organization, prioritization, and problem solving skills
• Experience in Ad-Tech and/or digital signage ad-ops 
• Experience deploying and supporting software products
• Experience in Systems such as content management platforms, Ad-Tech platforms, support desk platforms
• Experience in project management
• Experience with at least one programming language (JavaScript, Python, SQL)

• Flexible, fun start-up environment and culture
• An approachable and accessible C-Suite
• Comprehensive health benefits
• 401k + match
• Quarterly Lifestyle Stipend
• Unlimited PTO and summer Fridays
• Company-wide and team specific entertainment budgets for team building 
• Sponsored Volunteer Events and Vistar Gives Back program
• An awesome and supportive bunch of people to work with and learn from

At Vistar Media, we carefully consider a wide range of factors, including experience, skills, and other relevant business considerations. These considerations can cause compensation to vary.  Please note that the salary range information that follows is a good faith estimate for this position under New York City law for New York City applicants.  The salary range estimate for this position as performed in New York City is: $117,000 - $122,000. The salary range for this position as performed outside of New York City may vary.  The actual pay will be at Vistar Media’s sole discretion, and determined by factors including but not limited to geographic location, skills, qualifications, and experience.

If you’re ambitious, highly driven, and interested in making an impact, Vistar is the place for you. Apply to join our team… we’ll see you out there.

Recruiting fraud is a serious issue facing jobseekers. Please be aware that Vistar Media would never require personal information (such as bank account information) during the interview process. Should an employee from Vistar Media reach out to you, that communication will come from an @vistarmedia.com email address. During a typical interview process, you will have several phone, video, and/or in-person interviews with multiple Vistar Media employees before a hiring decision is made. We do not require payment from applicants for training or other costs incurred, nor do we offer compensation before hiring.