Online Chat Support Specialist

Job Description:Visteon is seeking a dedicated and energetic Online Chat Support Specialist to join our team in San Diego, California. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role. The Online Chat Support Specialist will be responsible for providing exceptional customer service through online chat support, resolving customer inquiries and issues in a timely and professional manner.Responsibilities:- Respond to customer inquiries and issues through online chat support- Provide accurate and timely information to customers- Troubleshoot technical issues and escalate to the appropriate team when necessary- Maintain a high level of customer satisfaction through effective communication and problem-solving- Collaborate with other team members to ensure a seamless customer experience- Leverage data to inform decisions and drive strategic initiativesRequirements:- 3+ years of experience in online chat support or customer service- Excellent communication skills, both written and verbal- Strong problem-solving abilities- Ability to work independently and as part of a team- Persuasion skills to effectively communicate with customers- Visa sponsorship available- Joining bonus offered- Remote work flexibilityEqual Opportunity Statement:Visteon is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other protected status.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Online Chat Support Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.