Care Coordinator

About Vivante

Vivante Health is an innovative, digital health startup, reinventing the way chronic conditions are managed. We’re filling the unmet needs of people with chronic conditions that are invisible, neglected, or stigmatized, starting with digestive disease. Our health management ecosystem, GIThrive, empowers people—through brilliant technology and advanced science—to spend less time worrying about their digestive symptoms and more time living life.

Why digestive? Because an astonishing 70 million people in the US are affected—that’s twice the number with diabetes and more than many other chronic conditions combined. Unlike other chronic conditions, though, digestive diseases often go untreated or misdiagnosed…because of stigma.

At Vivante, we think it’s time to bring digestive health to the forefront while providing REAL solutions to the millions who are struggling and don’t know where to turn. Our health management ecosystem, GIThrive, empowers people—through brilliant technology and advanced science—to spend less time worrying about their digestive symptoms and more time living life. GIThrive is the first employer-sponsored program for digestive health.

With a remote-first, US and Canada workforce, we’re changing the way healthcare is delivered.

Our clinic hours are Monday-Friday with the potential for weekends in the future. 

Position Summary

We’re seeking a skilled and driven Care Coordinator to join our team. In this role, you’ll be instrumental in supporting our virtual clinic. As part of our team, you will be playing a pivotal role in supporting our virtual clinic, where our gastroenterologists and internal medicine/family medicine practitioners deliver top-notch, evidence-based care to our Members with digestive health concerns. As a Care Coordinator, you'll play a crucial role in offering thorough support to both our Members and physicians throughout their healthcare experiences with Vivante Health.

Why is this a great opportunity for a care coordinator?

• This role offers a unique opportunity to directly impact the clinical care of our Members, particularly those who are utilizing our cutting-edge virtual clinic

• You'll be part of a dynamic team dedicated to revolutionizing digestive health care, with the chance to contribute significantly to improving Member outcomes

• As a care coordinator, you'll have the rewarding responsibility of supporting and guiding Members through their healthcare journey, fostering meaningful connections and making a tangible difference in their lives

Responsibilities Include:

• Support Members utilizing our virtual clinic by assisting with visit interactions, scheduling, and pre-visit preparations

• Manage tasks related to Member appointments, including chart preparation, prescription processing, and referral coordination

• Process inbound faxes and notes, monitor diagnostic results, and facilitate prescription orders and refills

• Serve as a liaison between Members and healthcare providers, ensuring clear communication and seamless coordination of care

• Maintain comprehensive Member records in our digital health platform, adhering to strict privacy and security guidelines

• Collaborate with the medical team to obtain necessary Member information and facilitate timely delivery of care services

• Handle administrative tasks related to Member care, including documentation, record-keeping, and appointment scheduling

Desired Qualifications

• 1+ years of experience in direct-care healthcare setting

• Technologically savvy, able to pick up new technology quickly and seamlessly

• Excellent communication and interpersonal skills, enabling effective interactions with Members, medical professionals, and external stakeholders

• Exceptional organizational abilities, keen attention to detail, and adeptness in multitasking

• Outstanding interpersonal and communication skills, specifically, the ability to engage in a dynamic clear conversation by telephone or video

• Quiet and professional dedicated workspace with secure high-speed internet access

Bonus Points

• Bilingual (Spanish)

• Knowledge of medical terminology and healthcare processes, with a specific focus on digestive health

• Knowledge of medical insurance procedures, prescription processing, and lab order requisitions is highly desirable

Vivante Health is an equal opportunity employer. We believe safe spaces where everyone can be their authentic selves is the key to a successful team so we welcome and embrace all identities, cultures, and backgrounds.