Customer Service Representative

As a Customer Service Representative at Vixxo, your primary responsibilities will include receiving and responding to service requests via email or phone. You will proactively manage the preventive maintenance process, which entails documenting all interactions with customers and service contractors, as well as following up to ensure work is completed. Building rapport with both service contractors and customers is essential to achieving customer goals and meeting service level agreement requirements.

To qualify for the Customer Service Representative position at Vixxo, candidates should have a minimum of one year of experience providing excellent customer service. A high school diploma or equivalent is required, and familiarity with Microsoft Office products such as Word, Excel, and Outlook is essential. Previous experience in facilities maintenance is a plus, as it aligns well with the responsibilities of the role.

Vixxo is committed to the growth and development of its employees, including Customer Service Representatives. The company fosters a supportive and collaborative work environment where you can build your career while receiving ongoing learning opportunities. Vixxo encourages team members to leverage their unique talents and experiences, which helps in pursuing advancement within the organization.

The working environment for a Customer Service Representative at Vixxo is dynamic and engaging. You will be part of a collaborative team focused on delivering exceptional service to customers. The company values inclusivity and diversity, fostering a culture where great minds can think differently and work together towards common goals, creating a sense of community and belonging.

Success as a Customer Service Representative at Vixxo hinges on several key skills, including strong communication and interpersonal skills, a detail-oriented mindset for processing customer requests accurately, and an ability to exhibit empathy while addressing customer needs. Additionally, being proactive in problem-solving and collaboration with team members will serve you well in this role.

Excellent customer service means providing timely, empathetic, and effective support to customers. It involves actively listening to their needs, resolving issues efficiently, and ensuring they feel valued throughout their experience with us at Vixxo.

Handling difficult customers requires patience, empathy, and strong communication skills. I start by listening to their concerns fully, validating their feelings, and then providing clear information on how I can help resolve the issue, aiming to turn their negative experience into a positive one.

In a previous role, I received a call from a frustrated customer regarding a delayed service request. I listened to their concerns, quickly assessed the situation, and coordinated with the appropriate service team. By keeping the customer updated throughout the process, they felt reassured and appreciated the proactive communication.

I want to work at Vixxo because I admire your commitment to customer satisfaction and your dedication to fostering a diverse and inclusive workplace. I believe my skills in communication and problem-solving align well with your company values and mission.

I am very proficient in Microsoft Office, including Excel, Word, and Outlook, which I use regularly to document customer interactions and track service requests. Additionally, I am open and quick to learn new customer service software and tools to enhance my efficiency.

In a busy environment, I prioritize tasks based on urgency and impact on the customer experience. I use a combination of task lists and digital tools to organize my responsibilities and ensure that I address the most pressing customer needs first.

Empathy is at the heart of my customer service approach. It allows me to understand and relate to the customer's situation, which is crucial for building rapport and trust. By showing that I genuinely care about their issues, I can better serve their needs and provide personalized solutions.

To ensure effective communication with service contractors, I would maintain clear and consistent documentation of all interactions. Regular follow-ups would be essential, and I would make it a priority to keep both the customer and the service contractor informed on the status of their requests and any changes that may impact them.

Vixxo stands out due to its strong focus on customer satisfaction and the commitment to building long-term relationships within the facilities management sector. The vibrant corporate culture and dedication to diversity further enhance your reputation as an employer of choice.

Yes, I am comfortable working in a temporary role as I view it as an opportunity to gain valuable experience and skills within the facilities management industry. It aligns with my career goals to establish a solid foundation in customer service, which I can build upon for future growth in the sector.