Restaurant Reservationist

As a Restaurant Reservationist at Hotel Jerome, your key duties include efficiently managing and recording guests' restaurant bookings, ensuring each reservation meets the guests' preferences and providing seamless dining experiences. You will utilize Open Table to input reservations, maintain updated menus, and have in-depth knowledge of our culinary offerings to assist guests effectively.

To be considered for the Restaurant Reservationist role at Hotel Jerome, candidates should have a minimum of one year of experience in the foodservice or hospitality industry. Preference will be given to those with prior experience in a luxury setting, alongside a solid knowledge of food and wine.

Yes, Hotel Jerome provides an extensive benefits package for the Restaurant Reservationist position. This package includes paid time off, sick leave, medical, dental, and vision healthcare plans, a 401(k) plan with employer contributions, and employee assistance programs, among other perks.

While not mandatory, prior experience in a luxury hospitality environment is preferred for the Restaurant Reservationist position at Hotel Jerome, as it equips candidates with the expectations and service excellence that align with our brand values at Auberge Resorts Collection.

As a Restaurant Reservationist at Hotel Jerome, you should be prepared to work a flexible schedule. This includes availability on weekends and holidays, which are essential to meet guest demands and ensure a memorable dining experience for all visitors.

Essential skills for a Restaurant Reservationist include excellent communication and interpersonal skills, proficiency in reservation systems like Open Table, a keen attention to detail, and a strong customer service orientation to ensure guests have an exceptional dining experience.

If faced with a booking error, I would calmly acknowledge the issue, sincerely apologize to the guest, and promptly offer solutions, such as rebooking at their convenience or providing a complimentary service to ensure they leave with a positive experience.

In a previous role, I had a guest who required a special dietary accommodation. I engaged in a thorough dialogue with the kitchen staff and created a tailored menu for the guest. The appreciation they expressed made a lasting impact, highlighting the importance of understanding guest needs.

During peak times, I prioritize maintaining a calm demeanor and staying organized. I focus on clear communication with my team, handle each task step by step, and take brief moments to breathe and refocus to ensure guest satisfaction remains high despite the chaos.

Hotel Jerome is a historic gem in Aspen renowned for its luxurious accommodations and exceptional dining options. I'm aware that the restaurant prides itself on offering locally inspired dishes with a focus on quality, and I’m excited about the opportunity to contribute to that level of hospitality.

I prioritize reservations based on guest preferences and special requests, ensuring clear notes on each reservation. I also stay in touch with the floor staff to anticipate busy times and adjust accordingly to provide the best service possible.

In my previous roles, I’ve become proficient in using Open Table and similar systems. I’m comfortable managing the entire reservation process, from inputting bookings to ensuring that changes are reflected in real time to avoid confusion.

I admire Hotel Jerome’s legacy and commitment to excellence in hospitality. Working here would not only fulfill my passion for customer service but would also provide me with the opportunity to be part of a renowned team that creates unparalleled dining experiences.

At my last job, I noticed that our reservation confirmations were often missed by guests. I proposed a follow-up call initiative and implemented it, which significantly reduced no-shows and improved both guest satisfaction and our operational efficiency.

I prioritize cleanliness and accuracy by routinely checking menus before service hours, discarding any that are frayed or improperly updated. Additionally, I communicate closely with the kitchen to make sure all menu changes are consistent, fostering a professional environment.