Equipment Technician | Miami, FL

As an Equipment Technician at Vixxo in Miami, FL, your duties will include performing both reactive and preventative maintenance on commercial equipment like espresso machines and coffee brewing systems. You'll be responsible for building customer relationships while ensuring all repairs are timely and meet safety regulations. Additionally, you'll need to conduct thorough inspections, manage accurate documentation, and provide clear communication with clients to ensure their needs are met.

To qualify for the Equipment Technician role at Vixxo, candidates should have at least one year of experience in servicing equipment with technical capabilities related to electricity and water systems. Prior customer service experience is also necessary, as this role is customer-facing. Moreover, a valid driver’s license and the ability to lift 50 lbs without assistance are essential for this position.

At Vixxo, Equipment Technicians utilize a variety of tools for effective maintenance and repair of commercial coffee machines, including proper testing instruments and smartphones for managing inventory and scheduling. Such technology not only aids in performing efficient repairs but also ensures that technicians can deliver the best service to customers throughout the Miami area.

Equipment Technicians at Vixxo can enjoy a comprehensive benefits package, which includes competitive pay based on experience, a quarterly bonus, and benefits-eligible status within the first 60 days. In addition, other perks encompass paid time off, medical, dental, and vision insurance, as well as retirement plans and professional development opportunities that align with your growth.

While the Equipment Technician position at Vixxo does have a standard full-time structure, the nature of field work often allows for flexibility in scheduling. Technicians can manage their own time to a degree while meeting service level agreements. This flexibility allows you to balance your work effectively while also enjoying life outside of work.

As an Equipment Technician, prioritizing tasks is vital. Start by assessing any urgent repair requests from clients and checking scheduled preventative maintenance appointments. Use a method like the Eisenhower Matrix to distinguish between what is urgent and important, ensuring you meet Service Level Agreements while maintaining high-quality service.

In answering this question, recount a specific scenario where you faced a complicated issue, such as fixing a malfunctioning espresso machine. Detail your troubleshooting process, the steps you took, and the outcome, emphasizing your technical skills and your customer service abilities that contributed to resolving the issue.

When meeting a challenging customer, it’s essential to stay calm and listen to their concerns attentively. Acknowledge their frustrations, empathize, and assure them of your commitment to resolving their issues. Always strive for a win-win solution, encouraging a customer-centric approach that values their feedback.

Discuss any hands-on experience with servicing or repairing commercial coffee equipment, like espresso machines or coffee brewers, highlighting relevant certifications or trainings. Mention specific models you have worked with and your approach to diagnostics and repairs on those machines.

This is your opportunity to express alignment with Vixxo's mission and culture. Talk about the aspects you admire, such as their commitment to customer service, employee development opportunities, or the company’s focus on technical excellence. Make it personal by connecting it to your career goals.

Mention your dedication to continual learning, such as attending workshops, participating in online training, or subscribing to industry publications. Share any specific resources or communities you follow that keep you informed about trends and technological advancements relevant to equipment repair.

Explain the importance of safety in the field, discussing the protocols you adhere to, such as using proper gear, understanding equipment safety features, and conducting risk assessments before beginning repairs. Highlight any training you've received in safety practices to make your answer more credible.

Provide a specific example where you collaborated with teammates or other professionals to solve an issue or complete a project successfully, such as sharing insights on a multi-equipment maintenance job. Emphasize communication, trust, and the value of collective effort in achieving the goal.

Touch on the essential tools you believe an Equipment Technician should have, such as multimeters, pressure gauges, wrenches, and proper diagnostic software. Discuss how having the right tools simplifies your work and ensures successful repairs.

Discuss the importance of precise documentation in this role. Describe how you maintain accurate records of repairs and maintenance performed, including date, equipment involved, issues encountered, and solutions. Digitizing this process can enhance tracking and communication with clients.