Clinical Operations Lead - LPN/LVN

As a Clinical Operations Lead - LPN/LVN at Oscar Medical Group, your primary responsibilities include providing leadership and support to a team of licensed nursing professionals, overseeing the delivery of virtual nursing care, and ensuring compliance with clinical protocols and best practices. You'll also play a vital role in reviewing patient assessments and care plans, guiding your team on complex cases, and driving operational efficiencies. Collaboration with internal and external stakeholders for coordinated patient care will be key to your role.

To qualify for the Clinical Operations Lead - LPN/LVN position at Oscar Medical Group, candidates must be graduates of an accredited school of Practical/Vocational Nursing with an active, unrestricted LVN/LPN license in specified states. Additionally, at least 4 years of outpatient or ambulatory nursing experience alongside 2 years in a nursing leadership role is required. Bonus points are given for those who have remote team management experience.

At Oscar Medical Group, the work environment for a Clinical Operations Lead - LPN/LVN is predominantly remote, encouraging flexibility while maintaining a strong sense of connection with teammates and corporate culture. The organization promotes a blended work culture, so whether you are working from home or participating in team meetings, you’ll feel engaged and connected to the mission of refactoring healthcare.

Working as a Clinical Operations Lead - LPN/LVN at Oscar Medical Group comes with a range of attractive benefits. This includes a competitive salary of $56,700 - $74,419 per year, eligibility for annual performance bonuses, and comprehensive employee benefits like medical, dental, and vision plans. Additionally, you’ll enjoy vacation grants up to 18 days annually, paid sick leave, parental leave, and life insurance.

Oscar Medical Group is committed to the professional development of its Clinical Operations Lead - LPN/LVN through various initiatives. These include hands-on leadership experiences, participation in quality improvement projects, and opportunities for further learning in clinical protocols and nursing practices. The organization values its employees' growth and will support you in your career journey.

Managing a team of LPNs/LVNs involves clear communication, setting performance expectations, and providing continuous support. Make sure to regularly check in with your team, offer guidance on complex patient cases, and encourage a collaborative environment where everyone feels valued and heard.

To ensure compliance with clinical protocols, it’s essential to establish clear guidelines for your team and conduct regular audits to review adherence. Create a culture of accountability by involving your team in compliance discussions and offering ongoing education and training on best practices.

Discuss a specific example where you faced a challenge, such as staff shortages or a complex patient case. Explain the steps you took to address the situation, the solutions you implemented, and how you communicated with your team to ensure quality patient care was maintained.

Fostering collaboration among diverse teams requires open communication and an inclusive approach. Highlight the importance of team-building activities, regular meetings to discuss goals, and ensuring that all voices are heard. Encourage feedback and be willing to adapt processes to accommodate different team dynamics.

When managing difficult patient interactions, stay calm and professional. Listen to the patient’s concerns, empathize with their situation, and work collaboratively to find solutions. Reassure them you are there to help and follow up appropriately to ensure their needs are met.

Measuring the success of your team in delivering patient care can involve tracking key performance indicators such as patient satisfaction scores, quality of care audits, and adherence to treatment plans. Regular feedback sessions with your team can help identify areas for improvement.

If applicable, share specific examples of your remote team management experience, including any tools you've used for communication and project management. Talk about how you fostered engagement despite physical distances and maintained productivity during remote work.

Continuous quality improvement is achieved through regular monitoring of clinical metrics and encouraging a culture of feedback. Engage your team in identifying areas for improvement, and facilitate the implementation of evidence-based practices and interventions.

In a virtual clinic environment, effective time management involves prioritizing tasks, setting timelines for deliverables, and establishing clear lines of communication. Utilize technology tools for scheduling and tracking tasks to keep teams accountable and organized.

Address underperformance promptly by having an open and honest conversation with the team member. Identify the root causes of the issue, offer support, and set a plan for improvement together. It's essential to monitor their progress and provide feedback along the way.