Coordinator, Patient Care - Health And Wellness Non-Store Operations (Evergreen)

The Coordinator, Patient Care at Walmart plays a vital role in the Specialty Pharmacy department by ensuring that patients receive their medications accurately and on time. In this role, you will handle pharmacy shipments, verify patient information, process payments, and provide excellent customer service through various communication channels.

To qualify for the Coordinator, Patient Care position at Walmart, you need a high school diploma or GED along with at least one year of experience in customer service. This combination of education and experience prepares you to effectively handle patient interactions and pharmacy logistics.

The Coordinator, Patient Care position at Walmart offers flexible shifts including full-time options for second shifts from 12pm to 9pm and part-time shifts ranging from 8am to 5pm or 12pm to 9pm, depending on your availability and preference. Weekend shifts may also be required, ensuring you can find a schedule that fits your lifestyle.

Yes, Walmart is proud to be an Equal Opportunity Employer. In the role of Coordinator, Patient Care, you'll be joining a diverse team that values unique experiences and perspectives, ensuring everyone feels included and respected in the workplace.

As a Coordinator, Patient Care at Walmart, your customer service responsibilities include responding to patient calls and emails, processing inquiries related to prescriptions, and resolving billing issues. Your goal will be to provide a positive experience for patients, ensuring their needs are met with professionalism and care.

In the Coordinator, Patient Care role, you will use various Walmart systems to input patient information, process orders, and manage communications. Familiarity with these systems will help you streamline tasks and improve efficiencies in the pharmacy operation.

Preparing to apply for the Coordinator, Patient Care position at Walmart involves reviewing the job description to understand the responsibilities and required qualifications. Additionally, consider highlighting your customer service experience and any relevant skills during the application process to stand out.

When asked about your customer service experience, focus on specific examples where you successfully resolved issues or exceeded client expectations. Explain the importance of empathy and effective communication in your role, tying it back to how this would benefit your work as a Coordinator, Patient Care.

In a scenario involving challenging patient interactions, emphasize the importance of active listening and remaining calm. Describe a situation where you successfully de-escalated a tense situation, showcasing your problem-solving skills and commitment to patient care.

Discuss the steps you take to verify patient information accurately, including double-checking details against documentation and using system prompts. Highlight your attention to detail and the critical nature of accuracy in healthcare.

When answering this question, connect your desire to work in patient care with Walmart's mission of helping customers live better. Mention your enthusiasm for contributing to a supportive healthcare environment and your alignment with the company's values.

Explain your approach to prioritizing tasks, such as evaluating urgency based on patient needs, deadlines, and available resources. Consider giving an example that demonstrates your time management skills in a past role.

Discuss your familiarity with pharmacy systems used in managing prescriptions and customer interactions. Even if you don’t have direct experience, relate similar experiences with CRM or management software to show your adaptability.

Highlight the importance of maintaining confidentiality in patient care and outline best practices such as adhering to privacy policies, minimizing shared information, and securing records. Reference any training you’ve received on this topic.

Share your methods for ensuring accuracy, such as cross-referencing patient information with prescriptions and using checklists. This shows that you have a systematic approach to decreasing human error in pharmacy operations.

Provide a detailed example that illustrates your dedication to patient care and your willingness to exceed expectations. Discuss the situation, your actions, and the positive outcome for the patient, reflecting your commitment to service.

Discuss your commitment to continuous learning, whether through attending workshops, participating in training modules, or following relevant healthcare publications. This shows your proactive attitude towards your professional development.