Customer Service Representative (12 month contract)
Job Description
About the role:
We’re seeking a talented Customer Service Representative to join our bustling inbound contact centre on a fixed-term basis for 12 months. In this role, you'll serve as the welcoming voice of KinCare, dedicated to ensuring every interaction exceeds our customers' expectations. As the first point of contact, you’ll manage inbound calls from KinCare customers, Care Workers and various stakeholders, adeptly handling inquiries and ad-hoc requests with professionalism and timeliness.
This is a full-time opportunity on a 12-month fixed-term contract, with working hours scheduled between 6am and 6pm, Monday through Saturday. While we offer work-from-home options, regular attendance at our Bella Vista office is required; therefore, only Sydney-based candidates will be considered for this role.
About you:
To thrive in this role, you'll need to have:
- Customer service experience within a call centre environment
- Strong communication and active listening skills
- Empathy, patience and a solution-focused approach
- Resilience and a positive attitude
- Ability to work autonomously and as part of a team
- Strong computer skills and experience with CRMs (Salesforce experience is advantageous)
- Industry experience and/or a passion for community work is highly regarded
About KinCare:
Our vision is to enable elderly Australians to remain living safely in their homes for as long as they wish by providing them with the care and support they need. For over 30 years we’ve been putting our customers at the heart of everything we do and empowering them to live the life they choose.
What truly sets KinCare apart is our people. Joining our team means embarking on a journey where you'll be continually inspired and challenged. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career.
As a family-oriented company, we prioritise work-life balance, offering flexibility to ensure our team members thrive personally and professionally.
If this sounds like the role and workplace for you, apply now!
Prior to commencement, every successful candidate must complete a mandatory National Police check, Work Rights check and provide proof of COVID-19 vaccination.
For more information, visit www.kincare.com.au or contact our Talent team at [email protected]. Kindly note that we do not accept applications via email.
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Join KinCare as an Occupational Therapist and make a positive impact on the lives of elderly clients in a flexible community-based role.
Join UMass Memorial Health as a Secretary in the Urology department, where your administrative skills will support exceptional patient care.
Join Presbyterian Healthcare Services as a Patient Visit Specialist and play a crucial role in optimizing patient care and facilitating visit closure activities in our Sleep Clinic.
Become a key player in our Pittsboro location by providing excellent customer service as a part-time cashier.
Join CU*Answers as a Client Service Representative and help support credit unions with software inquiries while fostering a positive client experience.
Join RH as a Scheduling Associate to deliver exceptional customer experiences through effective communication and scheduling.
As an Associate Field Service Technician at Stryker, you'll support the delivery and maintenance of medical equipment, enhancing patient transport solutions.
Join Brampton's corporate support team as a Customer Service Associate, delivering excellent service to ensure community inquiries are addressed efficiently.
We seek a Customer Success Associate to provide outstanding service and support to our valued clients in Washington, Missouri.
KinCare Health Services Pty Limited provides in-home care and support services for older people and people with a disability in Australia. It offers housekeeping, personal care, nursing, allied health, care co-ordination, career support, home gard...
8 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
