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Member of Client Operations, Trading

At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.


Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the only federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.


The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn. 


As a Member of Trading Operations, you are responsible for supporting our clients in their daily activities. You will play a crucial role in supporting the post-trade lifecycle of the activity of various digital asset instruments, ensuring timely settlements, reconciliation and implementing strong risk mitigation strategies. This position requires a deep understanding of cryptocurrencies, blockchain technology, financial operations, and risk management. The ideal candidate will possess strong technical skills, the ability to handle complex tasks, organizational knowledge, and effective communication and influence capabilities. You have a full understanding of the settlement operations, as well as the regulatory and operational considerations of each step. You support client interactions across multiple teams and work closely with client operations to ensure processes and procedures are developed and continuously refined.


We have created the Factors of Growth & Impact to help Villagers in measuring impact and expressing coaching, feedback, and the valuable learning experiences that arise while exploring, developing, and mastering the capabilities and contributions within and beyond the Member of Client Operations role:


Technical Skills:
  • Leverage deep understanding of traditional financial services, products and strategies as required to provide thought leadership and strategic support to Anchorage Digital clients and the goals they have to implement their own strategies.
  • Efficiently manage all Counterparty and Client settlement requests within agreed SLAs. Monitor progress towards meeting established KPIs for trade operations.
  • Support day-to-day spot, lending, and derivatives operations, ensuring all relevant processing and maintenance functions are completed accurately, within prescribed time-frames, and in accordance with established procedures.
  • Utilize blockchain explorers, trading platforms, and other relevant software and tools to reconcile and monitor the activity of different digital assets across both internal ledgers and external systems (banks, custodians, etc.).
  • Perform cash positioning and inventory management for various product flows to ensure that we have the right assets at the right place at the right time to optimize the firm’s treasury management, mitigate risks, and streamline client settlements.
  • Work with engineering and product teams to streamline trading, settlement, and risk operations workflows
  • Collaborate with the Accounting and Finance teams to ensure timely provision of accurate trade and settlement data and assist in the resolution of breakages.
  • Develop and implement process improvement initiatives to ensure optimal operational efficiency
  • Have an understanding of the crypto industry’s landscape, tokens and protocols, and the different verticals in which they’re deployed (staking, governance, etc.).


Complexity and Impact of Work:
  • Adapt and learn quickly as business strategies evolve and new products and tasks are introduced.
  • Manage the complexities of reconciling and settling transactions involving a wide range of digital assets, including cryptocurrencies, tokenized assets, and fiat currencies.
  • Handle time-sensitive tasks, prioritize competing demands, and meet deadlines to ensure efficient and timely settlements.
  • Create internal presentations, reports, and/or lead projects to enhance internal processes or contribute to the development of new tasks.
  • Be a prolific individual contributor, capable of delivering day-to-day results on core tasks autonomously.
  • Manage and control the monitoring of all outstanding settlements.
  • Effectively prioritize and triage competing tasks by ensuring accuracy with both Client and Counterparty monitoring tools.
  • Effectively gauge risks to the organization and to clients, thoughtfully addressing complicated questions.


Organizational Knowledge:
  • Stay updated with the evolving cryptocurrency industry trends, regulatory guidelines, and best practices related to settlements and custodial services.
  • Possess a comprehensive understanding of different cryptocurrencies, their underlying technologies, and the operational processes involved in custodianship.
  • Ensure that knowledge is shared among the team and do not position yourself or others as a single point of failure.
  • Be familiar with the responsibilities and interests of interdepartmental teams, as well as foster collaborative relationships and partnerships to achieve common goals.


Communication and Influence:
  • Coach other members of the team as needed and help identify any shortcomings in current processes.
  • Have "executive presence," i.e. confidence and composure interfacing with financial investors and C-level executives.
  • Actively contribute to discussions within the team to improve processes and productivity, and thoughtfully convey information and insights with impact when working with other teams to address projects & issues.
  • Forge relationships with key partners, specifically in support of the organization's Compliance and Product departments, as well as external counterparties.
  • Collaborate effectively with internal stakeholders, such as traders, operations teams, compliance officers, and executives, to resolve settlement-related issues.


You may be a fit for this role if you have:
  • 3+ years experience supporting the settlement activities of institutional clients in both traditional asset classes and crypto assets.
  • Demonstrated problem-solving skills and agility, to identify emerging risks quickly, brainstorm solutions, and pivot when goals change.


Although not a requirement, bonus points if:
  • Experience in Python and SQL is a plus.
  • Have experience with and understanding of crypto-native institutions. 
  • A passion for building early-stage startups. 
  • You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)


About Anchorage Digital: Who we are


The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in  the evolving digital asset ecosystem. As a diverse team of more than 300 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy. 


Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.

 

Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements. “Anchorage Digital” refers to services that are offered either through Anchorage Digital Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or Anchorage Digital Singapore Pte Ltd, a Singapore private limited company, all wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation.


Protecting your privacy rights is important to Anchorage Digital, and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our privacy policy notices here.

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CEO of Anchorage Digital
Anchorage Digital CEO photo
Diogo Mónica | Nathan McCauley
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What You Should Know About Member of Client Operations, Trading, Anchorage Digital

At Anchorage Digital, we're thrilled to announce an opportunity for a Member of Client Operations, Trading. As pioneers in the digital asset space, we're building the most advanced platform tailored for institutions looking to thrive in the world of crypto. Your role here is vital—you'll be the behind-the-scenes maestro, ensuring that our clients navigate their daily trading activities seamlessly. From managing settlements to implementing risk mitigation strategies, your expertise in cryptocurrencies, blockchain technology, and financial operations will be put to the test. Your day-to-day tasks will include monitoring trade processing, reconciling transactions, and enhancing operational efficiencies, all while collaborating closely with various teams to create optimal solutions. With a deep understanding of the crypto landscape, combined with your technical skills, you’ll help drive our clients’ success in the evolving digital market. Plus, at Anchorage Digital, we emphasize continuous learning and collaboration, so you'll thrive in an environment that values growth and creativity. Joining our team means being part of a diverse group dedicated to redefining finance and providing unmatched security and performance in the digital world. Ready to make an impact with us?

Frequently Asked Questions (FAQs) for Member of Client Operations, Trading Role at Anchorage Digital
What responsibilities does the Member of Client Operations, Trading at Anchorage Digital hold?

The Member of Client Operations, Trading at Anchorage Digital plays a crucial role in supporting clients by managing the post-trade lifecycle of various digital asset instruments. Responsibilities include ensuring timely settlements, reconciliation of transactions, and implementing robust risk mitigation strategies while collaborating with multiple teams to enhance operational processes.

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What qualifications are needed for the Member of Client Operations, Trading position at Anchorage Digital?

Candidates for the Member of Client Operations, Trading role at Anchorage Digital should possess a minimum of 3 years of experience in supporting settlement activities, specifically relating to institutional clients in both traditional and crypto asset classes. Strong technical skills in the financial services sector, and a deep understanding of cryptocurrencies and blockchain technology are also essential.

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How does the Member of Client Operations, Trading contribute to risk management at Anchorage Digital?

The Member of Client Operations, Trading contributes significantly to risk management at Anchorage Digital by closely monitoring transaction settlements, identifying potential risks within the trading process, and collaborating with counterparty teams to develop strategies that mitigate those risks effectively, ensuring client security and compliance.

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What are the key skills that make a successful Member of Client Operations, Trading at Anchorage Digital?

A successful Member of Client Operations, Trading at Anchorage Digital should have strong analytical skills, an understanding of financial operations and regulatory guidelines, and excellent communication abilities. Additionally, technical proficiencies in tools like Python and SQL are beneficial for streamlining processes and managing settlements efficiently.

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How does the culture at Anchorage Digital support the Member of Client Operations, Trading role?

Anchorage Digital fosters a welcoming and inclusive culture that directly supports the Member of Client Operations, Trading role through collaborative teamwork, continuous learning, and opportunities for professional development. They believe in celebrating diverse backgrounds and perspectives, which enhances creativity and strategic thinking within the team.

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Common Interview Questions for Member of Client Operations, Trading
Can you explain your experience with cryptocurrency settlement operations?

In your answer, focus on specific examples where you've managed settlements. Detail the processes you followed, the technologies you used, and how you ensured timely and accurate completion of transactions. Highlight any risks you identified and how you mitigated them.

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How do you prioritize tasks when handling multiple settlement requests at once?

Discuss your strategies for task prioritization, such as using time management tools, assessing urgency, and communicating with team members to ensure critical tasks are addressed first. Provide an example of a situation where you successfully managed competing demands.

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What strategies do you implement for risk management in trading operations?

Talk about your proactive approach to risk management, including monitoring market trends, using technology to track transactions, and establishing risk protocols. Include any specific tools or methodologies you've used to identify and address risks.

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Tell us about a time when you had to work with a cross-functional team to resolve an issue.

Share a specific situation where you collaborated with different departments, describing the problem, your role in the solution, and the outcome. Emphasize effective communication and teamwork as key factors in your success.

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How do you keep up with regulatory changes in the cryptocurrency industry?

Explain your methods for staying informed about regulatory updates, such as following industry news, participating in webinars, or networking with professionals in the field. Demonstrate your commitment to maintaining compliance within your work.

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What tools or software do you have experience with in trade operations?

List the tools you've used, such as trading platforms or analytical software, and describe how you leveraged these tools to optimize trading processes, manage settlements, or handle reconciliations effectively.

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Describe your experience with client interactions in your previous roles.

Discuss how you have managed client relationships, provided solutions to their needs, and any feedback you've received that reflects your ability to maintain strong client satisfaction. Use examples of specific interactions you're proud of.

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What challenges have you faced in trading operations and how did you overcome them?

Share a specific challenge, detailing the situation, the steps you took to remedy it, and the skills you used to ensure a positive outcome. Highlight your problem-solving abilities and resilience.

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How would you explain blockchain technology to someone unfamiliar with it?

Provide a simplified explanation of blockchain technology, highlighting its key features such as decentralization, security, and transparency. Use relatable analogies to ensure clarity for someone without a technical background.

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Why are you interested in working at Anchorage Digital in the Member of Client Operations, Trading role?

Discuss your passion for the cryptocurrency space and the specific aspects of Anchorage Digital that attract you, such as its innovative solutions or commitment to security. Make sure to connect your career goals with the company's mission.

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Full-time, on-site
DATE POSTED
December 9, 2024

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