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Sales and Training Manager - Membership - job 2 of 3

Position Summary...

Membership Representative
Are you someone that thrives in fast-paced environments, and has a strong sales background? Our Membership Representative is a salaried role for Sam’s Club, and we are looking for friendly faces with a passion to teach and train the associates at the registers, self-check outs, club pick up and more! You will play a major part in engaging our current members to utilize their available benefits, as well as developing our business to business relationships to grow membership. The pace can be really fast, especially in the evenings, on weekends, and during a holiday season. There will be times when you have to juggle several tasks in a short amount of time while helping members: visiting businesses, teaching and training, and supporting company events—you get the idea! It’s hard work, but our associates find it rewarding, especially since they’re a part of a large team with a common goal: happy, satisfied members.

You will sweep us off our feet if:
• You thrive in fast-paced environments
• You’re a multi-tasker at heart
• You enjoy teaching and training your peers and associates on selling practices,
communicating goals and providing feedback consistently
• You have successful leadership qualities with experience in directing sales teams to
exceed expectations on results
• You keep member satisfaction as your top priority
• You can stand for long periods of time while assisting members quickly and accurately
• You’re a problem solver who tackles obstacles head-on to ensure each task is completed with excellence

You will make an impact by:
• Maintaining a positive attitude by smiling, greeting and thanking members
• Being in a position of positive influence without direct supervision to obtain the best performance of associates and the facility
• Providing exceptional customer service to members across the club as needed, answering
any questions they may have
• Maintaining a clean, neat, and member-ready area while being able to lift carry and place merchandise weighing up to 15lbs.

The Membership Representative role is a great way to start your development path at Sam’s Club. Apply now!

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full job description can be made available as part of the hiring process.

What you'll do...

Drives membership in the assigned club by communicating goals results and feedback Ensures signage is updated Ensures all marketing collateraland signage related to membership programs is up to date Completes and maintains required documentation and forms Enables associatemembership engagement by working crossfunctionally with members managers and associates to identify training gaps andneeds Ensures training plans and materials are efficient Provides information on membership benefits Promotes the value of company products andservices Teaches associates to process and sell memberships upgrades and credit accounts Communicates relevant information on membershipevents both inside and outside of the club Assists associates with the proper execution of membership plans to support achieving membershipsales Directs club membership goals by selling memberships in the field and in the club using various techniques for example cold calling outsideappointments membership drives Communicates with current and prospective members Educates members on membership types programs andbenefits Identifies and matches member or prospective member needs with appropriate membership benefits services or product solutionsResponds to membership questions and concerns Encourages membership renewals Assists with member account decisions Demonstrates exemplary actions and workload execution by modeling and training processes to associates providing on the job training in the workarea and salesfloor teaching new technology and tool functionality delivering new program rollout training and providing continuous learning andprocess improvement opportunities Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholderssupporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability forand measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promotingcontinuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition andensuring diversity awareness Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity byimplementing related action plans utilizing and supporting the Open Door Policy: and providing direction and guidance on applying these in executingbusiness processes and practices Respect the individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

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- Health benefits include medical, vision and dental coverage

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- Financial benefits include 401(k), stock purchase and company-paid life insurance

‎ 

- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

‎ 

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

‎ 

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

‎ 

For information about benefits and eligibility, see One.Walmart.

‎ 

The annual salary range for this position is $57,000.00-$75,000.00

‎ 

Additional compensation includes annual or quarterly performance bonuses.

‎ 

Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

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‎ 

‎ 

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in business, communications, or related field OR 4 years’ experience in sales, retail or related field.
1 year’s sales experience in business to business sales.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervisory

Primary Location...

5940 Promenade Parkway, Castle Rock, CO 80108-0000, United States of America
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Average salary estimate

$66000 / YEARLY (est.)
min
max
$57000K
$75000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales and Training Manager - Membership, Walmart

Are you ready to take your sales expertise to the next level? Join Sam’s Club as a Sales and Training Manager - Membership in Castle Rock, CO! In this role, you’ll thrive on the vibrant energy of the club while training and guiding associates at the registers and self-checkouts. Your mission? To engage and empower our members to make the most of their benefits and drive new membership through captivating business relationships. Picture this: fast-paced evenings with lots to juggle—visiting businesses, conducting training sessions, and representing the club at key events! You should be someone who can multitask and lead a diverse team towards common goals, all while keeping member satisfaction the top priority. You’ll be the friendly face our members see, providing them with exceptional service and ensuring all marketing materials are spot on. If you naturally inspire people and love teaching the art of sales, you'll feel right at home here. Whether you’re working to resolve member queries or managing team performance, your positive influence will ensure everything runs smoothly. The work is challenging but rewarding, especially when you see the impact you make on member satisfaction and team success. Join a company that values personal growth and excellence! You’ll enjoy competitive pay, a plethora of benefits from healthcare to education assistance, and the chance to advance your career while making a genuine impact in the lives of members and associates alike.

Frequently Asked Questions (FAQs) for Sales and Training Manager - Membership Role at Walmart
What are the main responsibilities of the Sales and Training Manager - Membership at Sam's Club?

The Sales and Training Manager - Membership at Sam's Club is responsible for driving membership growth within the club by training associates on best practices, communicating sales goals, and actively engaging with both current and prospective members. This includes managing member accounts, facilitating customer service, and promoting the value of memberships along with handling associated administrative duties.

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What qualifications do I need to become a Sales and Training Manager - Membership at Sam's Club?

To qualify for the Sales and Training Manager - Membership position at Sam's Club, candidates typically need a Bachelor’s degree in business, communications, or a related field, or at least four years of experience in sales or retail. Additionally, at least one year of business-to-business sales experience is preferred, along with proven leadership qualities.

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What skills are essential for a Sales and Training Manager - Membership at Sam's Club?

Essential skills for a Sales and Training Manager - Membership at Sam’s Club include strong communication and leadership abilities, excellent multitasking capabilities, problem-solving skills, and a passion for teaching and mentoring others. Being adaptable and maintaining a positive attitude in a fast-paced environment are also crucial for success in this role.

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How does Sam's Club support the career growth of Sales and Training Managers?

Sam's Club is committed to the professional development of its Sales and Training Managers through various initiatives, such as offering educational benefits via the Live Better U program, providing training resources, and promoting a culture of continuous learning and improvement. This empowers associates to advance their skills and careers within the company.

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What type of work environment can a Sales and Training Manager - Membership expect at Sam's Club?

A Sales and Training Manager - Membership at Sam's Club can expect a dynamic work environment with a strong emphasis on collaboration and teamwork. The role involves interacting with members and associates alike, ensuring high levels of engagement while navigating a fast-paced and sometimes demanding setting, particularly during peak hours or seasonal events.

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Common Interview Questions for Sales and Training Manager - Membership
Can you describe your leadership style as a Sales and Training Manager?

When answering this question, focus on your ability to inspire and guide your team towards achieving sales goals. Provide examples of how your leadership fostered collaboration and success in previous roles, and mention your approach to giving constructive feedback and empowering associates.

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How do you prioritize tasks in a fast-paced environment?

To effectively answer this question, share specific strategies you use to manage competing priorities, such as creating to-do lists, delegating tasks appropriately, and remaining flexible to adapt to sudden changes. Highlighting your problem-solving abilities in high-pressure situations can also emphasize your qualifications.

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What methods do you use to teach and train associates?

Discuss various training methodologies you’ve successfully implemented, such as hands-on demonstrations, workshops, or mentoring programs. Emphasize the importance of tailoring your approach to accommodate different learning styles among your associates to highlight your adaptability.

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How do you handle difficult members or customer complaints?

Explain your process for addressing and resolving member complaints, emphasizing the importance of listening actively, empathizing with their concerns, and providing timely and effective solutions. Sharing a specific example of a challenging situation can illustrate your capability.

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Can you give an example of a successful sales initiative you've implemented?

Use this opportunity to share a successful sales campaign you devised, explaining the goals, implementation process, and results achieved. Be specific about how your initiative positively impacted membership growth or increased sales.

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How do you ensure that your team remains motivated and engaged?

Talk about the importance of recognition and rewards, team-building activities, and open communication to keep associates motivated. Providing examples of how you’ve fostered a positive team culture can further illustrate your approach.

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How do you keep yourself updated on industry trends?

Discuss the various resources you tap into for staying current on industry trends and best practices, such as attending conferences, participating in webinars, or following relevant publications and thought leaders in the sales and membership sectors.

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What do you think is the most important aspect of customer service in membership sales?

Frame your answer around the significance of understanding and addressing the individual needs of each member. Highlight how forming strong relationships can lead to increased satisfaction, loyalty, and ultimately, sales.

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How do you approach building strong relationships with business clients?

Emphasize your strategic approach to relationship building, such as personalized communication, understanding client needs, and providing continuous value. Sharing anecdotes of past client interactions can strengthen your case.

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What role do you believe technology plays in sales and membership management?

Outline your belief that technology is essential for streamlining membership processes, enhancing communication, and providing insightful data analytics. Mention any relevant tools or software you’ve worked with to illustrate your familiarity with tech in sales.

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DATE POSTED
April 16, 2025

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