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Senior UX Designer - CX - Ecommerce - job 3 of 15

Position Summary...What you'll do...Walmart CX Design - Senior UX DesignerAbout the TeamThe Walmart D esign team creates experiences and designs web experiences , tools, and mobile app features for millions of Walmart customers and associates. As a part of the product design team that is at the forefront of retail, you will be responsible for building best-in-class experiences that drive continuous improvement and innovation in the world's largest company. If you are motivated by complex challenges and want to build the future of commerce and consumer services, a Design role at Walmart could be what you have been looking for.As a Senior UX Designer , you will help transform complex workflows and information into easy-to-use experience design. You will use your knowledge of the Design Thinking process to collaborate with partner teams, facilitate conversations, create concepts, run design sprints, and build rapid prototypes to leverage collective creativity. You will focus on growing your strengths in storytelling to present your vision and product design rationale in a compelling, convincing manner to the broader team. You will create and champion a highly usable experience before delivering pixel-perfect designs.As a designer on the Walmart CX Design T eam , you'l l be d esigning omni-channel commerce products and experiences. You will bring together our retail and consumer services for our customers as they interact with us online, in our apps or visiting our stores. You will set the vision for the best customer experience and create a space for cross-functional colleagues to collaborate. You will use your knowledge of the Design Thinking process to collaborate with partner teams, facil itate conv ersations, create concepts, run design sprints, and build rapid prototypes to lever age the collective creativity. You will employ your great strengths in storytelling to present your vision and product design rationale in a compelling, convincing manner to cross-functional partners and the leadership team. While working with partners to deter mine a sh ared plan forwa rd that balances business and technology considerations, you will create and champion an experience that is highly usable before delivering pixel-perfect designs.You will sweep us off our feet if you have...• A robust design aesthetic that brings together brand expressions and systems thinking.• A record of accomplishment working cross-functionally with shipping successful products.• A strategic mindset and a system thinking approach to take the complex and make it simple and deliver well-rounded solutions that meet user needs and business goals.• Ability to explore a variety of design ideas and iterate quickly.• Good presentation and storytelling skills. You collaborate and communicate effectively with teams and partners.• Comfort with ambiguity. You embrace constraints and the unknown; you help discover and define the problem space.• A growth mindset and keen sense of curiosity, always looking to improve things and new ways to do so.• Experience of educating and mentoring designers.You will make an impact by:• Crafting the best experiences for millions of Walmart users and customers.• Partnering with design research to create insightful design solutions.• Constantly balancing business goals with user needs.• Rapid prototyping and experimenting in a fast-paced environment.• Multitasking across different projects and adapting to changing priorities.• Working with our Design System team to expand the component library.• Championing the Design Thinking philosophy throughout the business.• Communicating effectively with kindness and empathy.• Collaborating seamlessly with cross-functional partners.• Creating scalable experiences in partnership with our Design System team.• Championing the Design Thinking philosophy throughout the business.Minimal qualifications:• Degree in HCI, Information Architecture, Digital Design, or similar and 5 + years of experience in product design.• A fantastic portfolio.• Excellent written and verbal communication. Interest, if not experience, in healthcare and e-commerce domains.The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.Perks and BenefitsBeyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO (Paid Time Off) , multiple health plans, and much more.Equal Opportunity EmployerWalmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas, and opinions - while being inclusive of all people.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For information about benefits and eligibility, see One.Walmart .The annual salary range for this position is $117,000.00-$234,000.00Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include:- StockMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 3 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 5 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.Primary Location...850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
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What You Should Know About Senior UX Designer - CX - Ecommerce, Walmart

Join Walmart's CX Design Team as a Senior UX Designer in Union City, CA, where you'll be at the forefront of creating extraordinary experiences for millions of customers! As a key player in the product design team, you'll tackle complex workflows and transform them into seamless, user-friendly designs that reflect Walmart's innovative spirit. Dive into the Design Thinking process as you collaborate with cross-functional teams to brainstorm concepts, facilitate design sprints, and build rapid prototypes. Your storytelling prowess will shine as you present compelling design rationales to inspire your colleagues and leadership. In this role, you will focus on omni-channel commerce, enhancing customer interactions across digital platforms and physical stores. You'll thrive in a fast-paced environment, balancing user needs with business goals while constantly iterating on your design solutions. With a degree in HCI or related fields and a portfolio that speaks volumes about your 5+ years of product design experience, you will champion a user-centric approach. If you're ready to craft unforgettable experiences and drive continuous improvement at the world's largest retailer, this is your opportunity to shine as a Senior UX Designer at Walmart!

Frequently Asked Questions (FAQs) for Senior UX Designer - CX - Ecommerce Role at Walmart
What are the responsibilities of a Senior UX Designer at Walmart?

As a Senior UX Designer at Walmart, you'll be responsible for transforming complex workflows into easy-to-navigate designs that enhance the customer experience. You'll collaborate closely with cross-functional teams to create and iterate on prototypes, leveraging the Design Thinking philosophy. Additionally, you will present your design concepts and solutions to stakeholders, ensuring alignment with both user needs and business objectives.

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What qualifications are needed for a Senior UX Designer position at Walmart?

To qualify for the Senior UX Designer position at Walmart, you need a degree in HCI, Information Architecture, Digital Design, or a related field. A minimum of 5 years of experience in product design is essential, alongside a strong portfolio that showcases your design skills. Excellent communication abilities and a mindset geared towards user-centered design will set you apart in this role.

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What skills are essential for a Senior UX Designer at Walmart?

Successful candidates for the Senior UX Designer role at Walmart should possess a robust design aesthetic, experience in collaborative product development, and the ability to navigate complex problems effortlessly. Strong storytelling and presentation skills are crucial as you'll need to convey design rationales effectively to various stakeholders. Familiarity with omni-channel commerce and a desire to improve user experiences continuously are also key attributes.

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What kind of work environment can a Senior UX Designer expect at Walmart?

Walmart fosters a dynamic work environment for Senior UX Designers, where creativity thrives and cross-department collaboration is the norm. You’ll be part of a passionate team dedicated to pushing the boundaries of retail design. With an emphasis on rapid prototyping and experimentation, you'll face exciting challenges while continuously improving your design process and skills.

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What growth opportunities exist for Senior UX Designers at Walmart?

At Walmart, Senior UX Designers have ample opportunities for professional growth, including mentoring junior designers and participating in educational programs. The company encourages a culture of continuous learning and innovation, allowing you to expand your skill set in design thinking and user experience across various domains, particularly in e-commerce and healthcare.

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Common Interview Questions for Senior UX Designer - CX - Ecommerce
Can you describe your process for creating user-centered designs?

When answering this question, share a structured approach that includes user research, ideation, prototyping, and testing. Discuss how you engage with users throughout the design process to gather insights that inform your design decisions.

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How do you handle feedback and criticism on your design work?

Express your openness to feedback, highlighting how you view it as an opportunity for growth. Provide examples of how you've implemented constructive criticism in past projects to enhance the final product.

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What experience do you have with Design Thinking methodologies?

Share specific instances where you've applied Design Thinking in your projects. Discuss how you utilized steps like empathizing, defining, ideating, prototyping, and testing to solve user problems effectively.

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How do you balance user needs and business objectives in your designs?

Illustrate your ability to prioritize user experience while considering business goals. Discuss techniques you've used to align design choices with strategic objectives, showing your capacity to find effective compromises.

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Can you provide an example of a challenging project and how you navigated it?

Choose a project that showcases your problem-solving skills. Detail the challenges you faced, your approach to overcome them, and the successful outcome, highlighting your ability to adapt and innovate.

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How do you ensure accessibility in your designs?

Discuss your commitment to creating inclusive experiences and the specific guidelines you follow (such as WCAG). Provide examples of how you've implemented accessibility features in previous projects.

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What tools and software do you prefer for UX design?

Talk about the design tools you are proficient in, such as Adobe XD, Sketch, or Figma. Mention how these tools assist you in creating user flows, wireframes, and prototypes efficiently.

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How do you stay updated on UX design trends and technologies?

Mention your strategies for ongoing learning, such as following design blogs, participating in webinars, attending industry conferences, and engaging with the design community on platforms like Behance or Dribbble.

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How do you approach collaboration with developers and other team members?

Highlight your communication skills and your methods for fostering collaboration, such as regular check-ins, sharing design documentation, and being open to incorporating technical feedback into your designs.

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What are your strategies for prototyping and user testing?

Discuss your prototyping techniques, whether low-fidelity or high-fidelity, and your testing methods, including user observations, A/B testing, and iterative improvements based on user feedback.

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December 9, 2024

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