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(USA) Frontend Coach (Non-Complex) - WM, Management - job 1 of 2

Position Summary...What you'll do...Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives,merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implementbusiness solutions; and communicating business objectives to teams effectively.Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW)service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs);ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; andproviding process improvement leadership to ensure a high quality customer experience.Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing andassisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring andensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementingaction plans to mitigate shrink and ensure sales and profit goals are achieved for business area.Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; settingclear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusionawareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders;supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability forand measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promotingcontinuous learning.Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; andensuring diversity awareness.Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity byimplementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executingbusiness processes and practices.Leadership ExpectationsRespect for the Individual: Builds high-performing, diverse teams; embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through culture of belonging; creates equitable opportunities for associates to thrive and perform.Respect for the Individual: Works collaboratively; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.Respect for the Individual: Attracts and retains the best, diverse talent; empowers and develops talent; and recognizes others’ contributions and accomplishments.Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around usAct with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.Service to the Customer/Member: Delivers results while putting the customer first; considers and adapts to how, where, and when customers shop; and applies the EDLP and EDLC business models to all plans.Service to the Customer/Member: Makes decisions based on data, insights, and analysis; balances short- and long-term priorities; and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience; and encourages learning from mistakes.Strive for Excellence: Drives continuous improvements; adopts and encourages the use of new technologies​ and skills; and supports others through change.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.‎‎‎You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.‎For information about PTO, see https://one.walmart.com/notices.‎‎Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.‎Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.‎For information about benefits and eligibility, see One.Walmart.‎The annual salary range for this position is $65,000.00-$80,000.00 Plus Differential to meet legislative requirements, where applicable.‎Additional compensation includes annual or quarterly performance bonuses.‎Additional compensation for certain positions may also include:‎- Regional Pay Zone (RPZ) (based on location)‎- Sales Volume Category (SVC) (based on facility sales volume)‎- Complex Structure (based on external factors that create challenges)‎Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’ssupervisory experience.For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specificCriminal Background Check (CBC) and Firearms Authorized Training.For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require acurrent state issued Certificate of Eligibility.Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, OpenDoor trainings, etc.).Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firingPrimary Location...2150 E National Ave, Brazil, IN 47834-2831, United States of America
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What You Should Know About (USA) Frontend Coach (Non-Complex) - WM, Management, Walmart

Join Walmart as a Frontend Coach (Non-Complex) in beautiful Brazil, IN, where you’ll lead and inspire a team to achieve excellence in store operations. This role is all about developing your associates by teaching, training, and actively listening to their needs. You’ll be making an impact by touring stores and providing valuable feedback, fostering an environment of collaboration among all levels of staff to enhance customer service and operational efficiency. Your responsibilities include motivating your team to adopt the One Best Way (OBW) service model and managing initiatives like community outreach programs to ensure customer satisfaction. With a keen eye on financial performance, you’ll be evaluating P&L statements while coordinating merchandising efforts to drive sales. You’ll also take charge of recruiting and mentoring talented associates, promoting diversity and inclusion, and ensuring everyone thrives in their roles. At Walmart, we pride ourselves on high standards of integrity and customer service, which you will help cultivate and maintain. Embrace the opportunity to make a difference in your community while enjoying competitive pay, comprehensive benefits, and the chance to steer your team towards success. Step into a role where your leadership can shine at Walmart and help us foster a supportive and high-performing workplace.

Frequently Asked Questions (FAQs) for (USA) Frontend Coach (Non-Complex) - WM, Management Role at Walmart
What are the key responsibilities of a Frontend Coach at Walmart?

As a Frontend Coach at Walmart, you'll play a pivotal role in developing and leading teams. Your main responsibilities will include training and mentoring staff on store operations, providing feedback through store tours, and driving customer service standards following the One Best Way model. You’ll also manage financial performance and sales through careful analysis of P&L statements, help implement business solutions, and create action plans to improve customer experiences.

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What qualifications are needed to become a Frontend Coach at Walmart?

To become a Frontend Coach at Walmart, you generally need a minimum of 2 years of college education or a combination of retail and supervisory experience totaling 2 years. Preferred qualifications include a Bachelor’s degree in Business Management and Leadership. You’ll also need strong leadership qualities to hire, train, and develop associates effectively.

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How does Walmart support the development of associates in the Frontend Coach role?

Walmart is committed to the professional growth of its associates. As a Frontend Coach, you will not only lead by example but also take an active role in mentoring your team. Walmart offers programs like Live Better U, which provide educational benefits covering tuition for various programs, from high school completion to degrees, allowing you and your team to develop valuable skills.

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What is the expected salary range for a Frontend Coach at Walmart in Brazil, IN?

The expected annual salary for a Frontend Coach at Walmart in Brazil, IN ranges from $65,000 to $80,000, plus additional performance-based bonuses. Compensation may also vary based on factors like regional pay zones and specific sales volume categories, ensuring you are rewarded fairly for your contributions.

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What kind of benefits are available to Frontend Coaches at Walmart?

Frontend Coaches at Walmart enjoy a comprehensive benefits package that includes health coverage, 401(k) options, and paid time off benefits such as vacation and parental leave. Additional perks include short- and long-term disability, discounts, and educational reimbursement through Walmart’s Live Better U program.

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Common Interview Questions for (USA) Frontend Coach (Non-Complex) - WM, Management
How do you ensure your team meets customer satisfaction goals?

I prioritize active communication and provide regular feedback to my team, helping them understand customer needs and expectations. By implementing the One Best Way service model and analyzing customer feedback, I can guide my team to deliver exceptional service consistently.

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Can you describe a situation where you used data to drive decision-making?

Absolutely! I regularly analyze P&L statements to adjust our budgeting and forecasting. For instance, I once noticed a dip in sales in a specific category, which I addressed by adjusting our merchandise presentation and launching a marketing initiative that led to a substantial increase in sales.

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What strategies do you use for training and developing associates?

I believe in hands-on training and mentorship. I utilize a Tour-to-Teach approach, where I walk associates through the store, provide real-time feedback, and model best practices. Additionally, fostering an environment of open communication encourages associates to share their challenges, making it easier to address their developmental needs.

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How do you handle conflicts within your team?

I approach conflicts with empathy and a commitment to understanding all perspectives involved. I facilitate open discussions where team members can express their concerns. Resolving conflicts in a respectful manner strengthens team cohesion and supports a positive work environment.

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What motivates you to work in retail management?

I am passionate about building strong teams and enhancing customer experiences. Retail management allows me to directly influence both staff satisfaction and customer loyalty, and I find great joy in seeing my team succeed and the positive impact we make in the community.

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How do you foster a diverse and inclusive environment?

Fostering diversity and inclusion starts with my hiring process, where I actively seek diverse talent. I ensure that every team member feels valued by promoting equity and creating a culture where all voices are heard, encouraging teams to share their unique perspectives and ideas.

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Can you explain a time you implemented a new strategy? What was the outcome?

Certainly! I introduced a new inventory management system to streamline processes and reduce shrink. By training associates on the new system and adapting our workflows, we successfully decreased inventory discrepancies by 20%, ultimately improving our profitability and efficiency.

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What does excellent customer service mean to you?

Excellent customer service means understanding and anticipating customer needs. It involves creating a welcoming atmosphere, addressing concerns proactively, and exceeding expectations through personalized interactions. At Walmart, we empower associates to put customers first to ensure memorable shopping experiences.

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How do you assess the performance of your associates?

Performance assessment is comprised not just of evaluations but also ongoing feedback. I set clear performance metrics and regularly check in with my associates to discuss their progress. Recognition of accomplishments and addressing areas for improvement helps motivate and enhance overall performance.

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What role does communication play in your management style?

Communication is integral to my management approach. I make it a priority to maintain transparent, open lines of communication with my team. By regularly sharing expectations, organizational goals, and listening to associate feedback, we create an environment built on trust and collaboration.

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DATE POSTED
December 20, 2024

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