Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
(USA) Frontend Coach image - Rise Careers
Job details

(USA) Frontend Coach - job 1 of 6

Position Summary...What you'll do...Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives,merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implementbusiness solutions; and communicating business objectives to teams effectively.Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW)service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs);ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; andproviding process improvement leadership to ensure a high quality customer experience.Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing andassisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring andensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementingaction plans to mitigate shrink and ensure sales and profit goals are achieved for business area.Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; settingclear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusionawareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders;supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability forand measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promotingcontinuous learning.Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; andensuring diversity awareness.Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity byimplementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executingbusiness processes and practices.Leadership ExpectationsRespect for the Individual: Builds high-performing, diverse teams; embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through culture of belonging; creates equitable opportunities for associates to thrive and perform.Respect for the Individual: Works collaboratively; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.Respect for the Individual: Attracts and retains the best, diverse talent; empowers and develops talent; and recognizes others’ contributions and accomplishments.Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around usAct with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.Service to the Customer/Member: Delivers results while putting the customer first; considers and adapts to how, where, and when customers shop; and applies the EDLP and EDLC business models to all plans.Service to the Customer/Member: Makes decisions based on data, insights, and analysis; balances short- and long-term priorities; and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience; and encourages learning from mistakes.Strive for Excellence: Drives continuous improvements; adopts and encourages the use of new technologies​ and skills; and supports others through change.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.‎‎‎You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.‎For information about PTO, see https://one.walmart.com/notices.‎‎Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.‎Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.‎For information about benefits and eligibility, see One.Walmart.‎The annual salary range for this position is $69,000.00-$80,000.00 Plus Differential to meet legislative requirements, where applicable.‎Additional compensation includes annual or quarterly performance bonuses.‎Additional compensation for certain positions may also include:‎- Regional Pay Zone (RPZ) (based on location)‎- Sales Volume Category (SVC) (based on facility sales volume)‎- Complex Structure (based on external factors that create challenges)‎Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’ssupervisory experience.For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specificCriminal Background Check (CBC) and Firearms Authorized Training.For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require acurrent state issued Certificate of Eligibility.Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, OpenDoor trainings, etc.).Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firingPrimary Location...8500 Washington Blvd, Pico Rivera, CA 90660-3788, United States of America
Walmart Glassdoor Company Review
3.4 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
Walmart DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Walmart
Walmart CEO photo
Doug McMillon
Approve of CEO

Average salary estimate

$74500 / YEARLY (est.)
min
max
$69000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About (USA) Frontend Coach, Walmart

Are you ready to take your leadership skills to the next level? Join Walmart as a Frontend Coach in Pico Rivera, CA! In this pivotal role, you will play a crucial part in shaping the future of our team while enhancing the customer experience. Your main focus will be on developing and mentoring associates, helping them achieve their best through personalized training and active feedback. Imagine touring stores, getting hands-on with the operations, and implementing innovative business solutions that make a real difference! You will be the go-to person for store associates, communicating clearly and collaboratively about everything from merchandising to customer service initiatives. Plus, you'll drive financial performance by evaluating P&L statements and actively participating in budgeting. With a commitment to diversity and inclusion, you'll build a high-performing team united by shared goals. At Walmart, we genuinely believe in providing a workplace where everyone feels valued and connected. You will get to model exceptional customer service standards and resolve customer issues while developing action plans for ongoing improvements. Not only does this role offer competitive pay and comprehensive benefits, including medical, dental, and a generous PTO policy, but it also provides a pathway to personal growth through our Live Better U educational program. If you're passionate about empowering others and creating a positive impact, we can't wait for you to apply and be part of the Walmart family as our Frontend Coach!

Frequently Asked Questions (FAQs) for (USA) Frontend Coach Role at Walmart
What does a Frontend Coach at Walmart in Pico Rivera do?

A Frontend Coach at Walmart in Pico Rivera focuses on leading and developing store associates by providing training, support, and guidance. You will tour stores, communicate business objectives, and implement effective customer service initiatives, ensuring a high-quality customer experience and driving store financial performance.

Join Rise to see the full answer
What qualifications are necessary for the Frontend Coach position at Walmart?

To qualify for the Frontend Coach role at Walmart, candidates typically need at least 2 years of college education or a combination of retail and supervisory experience. Preferred qualifications include a Bachelor of Science in Business Management and prior experience supervising a team of five or more.

Join Rise to see the full answer
How does a Frontend Coach contribute to Walmart's customer service standards?

As a Frontend Coach, you will model exceptional customer service standards by embodying the One Best Way (OBW) service model. You will guide store associates in addressing customer needs and complaints, ensuring a customer-first approach in all operational activities.

Join Rise to see the full answer
What are the career growth opportunities for a Frontend Coach at Walmart?

At Walmart, Frontend Coaches can take advantage of numerous career growth opportunities. Through our Live Better U educational program, you can pursue further education while also gaining leadership experience that can help you advance to higher management positions.

Join Rise to see the full answer
What kind of training will I receive as a Frontend Coach at Walmart?

As a Frontend Coach at Walmart, you'll participate in various job-required trainings, including Academy and Open Door trainings. This comprehensive support ensures you have the necessary skills to lead effectively and meet both customer and business needs.

Join Rise to see the full answer
Common Interview Questions for (USA) Frontend Coach
What leadership style best describes your approach as a Frontend Coach?

When discussing your leadership style, emphasize your approach to fostering collaboration, respect for individuality, and how you empower team members to reach their full potential while aligning with company values.

Join Rise to see the full answer
How do you handle conflicts between team members in your store?

Prepare to explain your conflict resolution strategies. Discuss the importance of open communication and how you would facilitate a conversation between the conflicting parties to reach a mutually beneficial solution.

Join Rise to see the full answer
Can you give an example of a time you turned a negative customer experience into a positive one?

Select a specific incident where you used effective customer service skills to resolve an issue, emphasizing your approach to empathy, quick problem-solving, and how you followed up to ensure satisfaction.

Join Rise to see the full answer
What steps would you take to mentor a struggling associate?

Illustrate your mentoring process by outlining how you would identify the associate's challenges, set clear expectations, and provide constructive feedback and support to facilitate their growth.

Join Rise to see the full answer
How do you prioritize tasks when managing multiple responsibilities?

Discuss your method for prioritizing tasks based on urgency and importance and how delegation and clear communication with team members can enhance efficiency in operations.

Join Rise to see the full answer
Describe your experience with financial performance management in a retail setting.

Provide insights into your experience reviewing P&L statements and how you've successfully implemented budget controls or sales initiatives to enhance a store's financial performance.

Join Rise to see the full answer
What strategies would you implement to improve store operations?

Discuss your approach to continuous improvement by addressing specific operational challenges and how you would engage team members in developing innovative solutions tailored to customer needs.

Join Rise to see the full answer
How do you ensure compliance with company policies and procedures?

Focus on your commitment to ethics and integrity by outlining your methods for training associates on compliance standards and how you would handle violations with a focus on education and correction.

Join Rise to see the full answer
What role does team recognition play in a successful retail environment?

Explain how you believe team recognition motivates individuals, fosters a positive culture, and can lead to better overall performance and engagement in store operations.

Join Rise to see the full answer
How would you approach introducing a new service model to your team?

Detail your process for implementing new initiatives, including clear communication, training sessions to educate the team, and soliciting feedback for continuous improvement.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
Posted 11 days ago
Photo of the Rise User
Domino's Hybrid 3820 N Fry Rd suite 120, Katy, TX 77449, USA
Posted 7 days ago
Posted 6 days ago
Photo of the Rise User
SmartBear Remote Somerville, Massachusetts, United States
Posted 24 hours ago
Posted 13 days ago

"To save people money so they can live better.”

6127 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 14, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!