Licensed Optical Assistant Manager - Biltmore Fashion Park

As a Licensed Optical Assistant Manager at Warby Parker, you will play a critical role in both customer service and team leadership. Your responsibilities will include assisting customers with their eyewear needs, taking precise measurements, fitting eyewear, and ensuring that all products meet our high optical standards. Additionally, you will oversee the performance of your team of Opticians, provide coaching and feedback, and implement programs to enhance customer loyalty and satisfaction while promoting a positive work environment.

To be considered for the Licensed Optical Assistant Manager position at Warby Parker, you must possess a valid dispensing optician license (or ABO certification if in a non-licensing state) along with a minimum of two years of management experience in an optical setting. Excellent communication skills, a strong command of optical knowledge, and the ability to mentor and inspire a team are essential for success in this role.

Warby Parker is deeply committed to employee growth and development, especially for our Licensed Optical Assistant Managers. We provide ongoing training, access to resources for optical education reimbursement, leadership development opportunities, and a constructive feedback culture. You will find a supportive environment that encourages professional advancement and continuous learning.

As a full-time Licensed Optical Assistant Manager at Warby Parker, you'll enjoy a range of benefits including comprehensive health, vision, and dental insurance, paid time off, a retirement savings plan with company match, parental leave, and more. We believe in the well-being of our employees and provide support programs like short-term disability and an Employee Assistance Program (EAP) to foster a work-life balance.

Warby Parker prides itself on promoting an inclusive and encouraging environment for all employees, especially within the Licensed Optical Assistant Manager role. We foster a culture of teamwork, respect, and open communication, where your input is valued, and creativity is encouraged. You’ll work alongside passionate individuals who are not only committed to exceptional customer service but also to each other's growth.

In answering this question, focus on your specific experiences in fitting eyewear, handling prescriptions, and interacting with customers. Highlight what you've learned from past roles and how those experiences have prepared you for the Licensed Optical Assistant Manager position at Warby Parker.

When asked about handling difficult customers, provide concrete examples from your past. Discuss the strategies you implemented and how you maintained professionalism while ensuring customer satisfaction, relating this back to the values of Warby Parker.

Share your leadership philosophy and how it has shaped your approach in previous roles. Emphasize the importance of communication, mentorship, and how you foster teamwork to motivate your team of Opticians at Warby Parker.

Discuss the resources you use to stay informed, such as industry publications, continuing education workshops, or networking. Highlight your commitment to learning and how that aligns with Warby Parker's mission to inspire vision and purpose.

Discuss specific programs or initiatives you would propose based on your experience. Relate this to Warby Parker’s existing customer engagement initiatives to show alignment with their brand and values.

Share a specific instance where you successfully mentored or coached someone to overcome a challenge or improve their skills, demonstrating your effectiveness as a leader in the optical field.

Outline key qualities such as strong communication, empathy, technical expertise, and leadership skills, then explain why you believe these traits are vital for the Licensed Optical Assistant Manager at Warby Parker.

Provide examples of time management tools or techniques you use to prioritize tasks effectively. Explain how you maintain organization and efficiency while meeting the demands of a busy store.

Share your enthusiasm for Warby Parker’s mission and values. Discuss what resonates with you about their approach to eyewear and customer care, and how your own beliefs align with the company’s goals.

Demonstrate your ability to simplify complex information by providing examples of how you would communicate technical terms to customers effectively. This will show your skill in ensuring customers feel comfortable and informed during their experience.