Licensed Optical Keyholder - Hudson Yards

As a Licensed Optical Keyholder at Warby Parker, your primary responsibilities will include providing outstanding customer service, taking and recording measurements, refining eyewear fits, and ensuring finished products meet both optical standards and customer requests. You will also lead the store operations by opening and closing the shop, mentoring staff, and fostering a positive environment.

To qualify for the Licensed Optical Keyholder position at Warby Parker, you must be a licensed dispensing optician in states requiring it (or an ABO-certified optician in non-licensing states) with a minimum of two years of experience that includes supervisory responsibilities. Passion for the optical and retail industries, effective communication skills, and a positive, adaptable attitude are also essential.

Licensed Optical Keyholders at Warby Parker enjoy a comprehensive benefits package that includes health, vision, and dental insurance, life insurance, paid time off and holidays, a retirement savings plan with company matching, parental leave, short-term disability, and even optical education reimbursement, among other perks.

In the role of Licensed Optical Keyholder, you will be instrumental in fostering a supportive and productive store culture by mentoring team members, driving the store vision through exceptional customer service, and motivating your team to reach their full potential in a dynamic work environment.

Warby Parker promotes an upbeat and collaborative work environment where Licensed Optical Keyholders are encouraged to thrive as energetic self-starters and lifelong learners. You’ll be part of a team committed to delivering exceptional service while collaborating on challenges and celebrating successes together.

To ensure customer satisfaction, I focus on understanding each customer’s unique needs and preferences, then I provide tailored solutions that address those needs. I also keep a friendly and approachable demeanor while being knowledgeable about our products, which allows me to inspire confidence in each customer’s choice.

Certainly! I have hands-on experience taking accurate optical measurements, including pupillary distance and fitting heights. I am meticulous and ensure that these details are executed flawlessly, as they are crucial for customer satisfaction and ensuring an optimal fit for eyewear.

I foster teamwork by encouraging open communication, providing constructive feedback, and recognizing individual strengths. I also regularly organize team-building activities and use positive reinforcement to create a supportive atmosphere where every team member feels valued and motivated.

In handling difficult situations, I remain calm and empathetic, listening to the customer’s concerns sincerely. I focus on finding solutions by addressing their needs and demonstrating a commitment to resolving their issue promptly while maintaining a positive customer experience.

Optical education is vital for this position as it enables me to confidently explain product offerings and prescription terminology to customers. It empowers both me and my colleagues to enhance our service, leading to greater customer satisfaction and trust.

I once led my team through a busy holiday season by coordinating efficient workflows and distributing tasks according to each team member's strengths. We not only met our sales goals but also maintained a high level of customer service, which resulted in numerous positive feedbacks from customers.

I regularly read industry publications, attend relevant workshops, and participate in forums. This helps me stay informed about the latest trends in eyewear, customer preferences, and innovative practices, allowing me to provide valuable insights and recommendations to customers.

My approach involves a combination of shadowing and hands-on training, where new team members can observe experienced staff before gradually taking on responsibilities. I emphasize open communication, encouraging them to ask questions and share their thoughts while building their confidence.

Excellent customer service is about genuinely understanding and meeting the needs of customers while exceeding their expectations. It includes clear communication, personalized recommendations, and follow-up that foster positive relationships, leading to loyalty and trust.

I admire Warby Parker’s commitment to making eyewear accessible and its innovative approach to the retail landscape. I want to be part of a team that shares my passion for helping individuals find the perfect eyewear while promoting a positive cultural impact in the industry.