Licensed Optical Keyholder - Morningside Heights

As a Licensed Optical Keyholder at Warby Parker, your key responsibilities will include assisting customers with eyewear choices, taking and recording optical measurements, and fitting eyewear accurately. You’ll also ensure our finished products meet both our standards and customer requirements. In a leadership capacity, you will mentor the optical team and maintain effective store operations.

To qualify for the Licensed Optical Keyholder position at Warby Parker, you must be a licensed dispensing optician (or ABO-certified in non-licensing states) with at least 2 years of experience, including supervisory roles. Strong communication skills and a passion for eyewear are crucial for success in this role.

Becoming a Licensed Optical Keyholder at Warby Parker offers significant career benefits, including opportunities for professional growth, leadership experience, and working within a company that prioritizes innovation and social impact. You’ll also gain access to comprehensive benefits, including health insurance and professional development support.

Warby Parker provides ongoing training for Licensed Optical Keyholders, focusing on optical measurements, fitting techniques, and exceptional customer service skills. You’ll also have the chance to mentor new opticians as they develop their own skills, making this a rewarding learning environment.

The work environment for a Licensed Optical Keyholder at Warby Parker is dynamic and engaging, centered around teamwork and collaboration. You will be surrounded by passionate coworkers who value customer satisfaction and strive to create a positive atmosphere both for customers and employees.

When answering this question, detail your previous roles in optical settings, emphasizing any leadership or supervisory responsibilities. Highlight specific instances where you've successfully trained others and improved customer satisfaction or store operations.

Demonstrate your problem-solving skills by describing a time you resolved a customer complaint, focusing on active listening, empathy, and following up to ensure resolution. Make it clear that you prioritize customer satisfaction.

Emphasize that precise measurements are critical for ensuring proper eyewear fit and functionality. Provide examples of how inaccurate measurements can lead to customer dissatisfaction and discuss your methods for achieving accuracy.

Discuss your methods for keeping informed, such as attending trade shows, following industry publications, or participating in professional groups. Convey your commitment to continuous learning and adaptation in a fast-paced industry.

Share your leadership style, whether it’s transformational or collaborative, and explain how you inspire and motivate your team to deliver exceptional service. Provide examples of fostering teamwork and culture within the workplace.

Explain your time management strategies, such as assessing priorities based on customer needs and store operations. Provide examples of specific situations where you've efficiently managed tasks during busy times.

Articulate the importance of clear, friendly communication and adapting your message based on customer understanding. Share examples of successfully explaining complex optical terms to customers with no prior knowledge.

Discuss your approach to mentorship, focusing on patience, personalized guidance, and setting achievable goals. Provide an outline of how you would structure training to help a new optician thrive.

Share a specific story that highlights your dedication to customer service. Discuss the situation, the action you took, and the positive outcome, showing how it reflects your willingness to exceed expectations.

Reflect on the significance of customer satisfaction and the role of education in the eyewear process. Explain how a great experience leads to customer loyalty and the success of the store.