Customer Service Representative - Work From Home

As a Customer Service Representative at Bill Frusco Plumbing, your primary responsibilities will include receiving calls from customers, entering their information into our computer software system, and dispatching jobs to our professional technicians. These tasks require excellent communication skills and basic computer literacy to ensure efficient operations and great customer experiences.

Candidates for the Customer Service Representative position at Bill Frusco Plumbing should possess basic computer skills and strong communication abilities. While prior experience in customer service is a definite plus, it is not strictly required. The role is suitable for individuals who are eager to learn and contribute to a team-oriented environment.

The starting hourly rate for the Customer Service Representative position at Bill Frusco Plumbing is $15 per hour. This role offers a full-time schedule with a Monday to Friday work week and the potential for Saturday hours as needed, making it a great opportunity for steady income.

Bill Frusco Plumbing offers a comprehensive benefits package for Customer Service Representatives, which includes a 401(k) plan and health insurance. These benefits support our team's well-being and provide options for planning for the future.

The work schedule for a Customer Service Representative at Bill Frusco Plumbing is typically Monday to Friday, from 8 am to 4:30 pm. There may be opportunities for additional hours on Saturdays, allowing for potentially greater earnings while maintaining a work-life balance.

When responding to challenging customer inquiries, I believe in listening carefully to the customer's concerns, showing empathy, and providing clear solutions. It's essential to remain calm and professional, ensuring the customer feels valued and understood.

I have experience using various computer software systems for data entry and customer management. I am comfortable learning new technologies and I understand the importance of maintaining accurate records for effective dispatching and communication.

During busy times, I prioritize calls by assessing the urgency of the customer's issue. I try to address the more time-sensitive inquiries first while ensuring all customers are acknowledged and informed about any wait times.

To keep customers satisfied, I focus on clear communication, actively listening to their needs, and providing timely updates on their service requests. Building rapport and trust is key to fostering positive relationships.

I want to work for Bill Frusco Plumbing because of its strong reputation for quality and customer service. I admire the company's commitment to helping customers, and I am excited to be part of a team that values integrity and support.

I manage multiple tasks by creating a prioritized list of responsibilities and using tools like reminders and checklists. Staying organized helps me keep focus and ensure everything is handled efficiently without compromising quality.

Excellent customer service means exceeding customer expectations through attentive communication, prompt problem resolution, and a friendly attitude. It's about making the customer feel appreciated and valued.

In a previous role, I once followed up with a customer after an issue was resolved to ensure they were satisfied and had no further concerns. This extra step reinforced our commitment to their satisfaction and encouraged their loyalty.

I stay calm under pressure by taking deep breaths and focusing on one task at a time. Maintaining a positive attitude and reminding myself of the importance of each customer interaction helps me keep composed.

Essential skills for a Customer Service Representative include strong communication abilities, problem-solving skills, empathy, and basic computer proficiency. These skills help ensure effective interactions and successful resolution of customer needs.