Optical Assistant Manager - Somerset

As an Optical Assistant Manager at Warby Parker, your primary responsibilities include working directly with customers to meet their eyewear needs, measuring and fitting eyewear with high precision, and ensuring that all finished products adhere to optical standards. Additionally, you'll lead a team of Opticians, mentor and develop them, assist with staffing needs, and maintain exceptional customer service to enhance loyalty and satisfaction.

To be successful as an Optical Assistant Manager at Warby Parker, you should be a licensed dispensing optician in states requiring a license, or an ABO-certified optician in non-licensing states. You’ll also need at least two years of management experience, strong leadership skills, and a passion for the eyewear and retail industries to mentor your team effectively.

At Warby Parker, we are committed to the continuous development of our Optical Assistant Managers. You’ll receive ongoing training to enhance your optical skills and leadership capabilities. We also promote a supportive work culture that encourages feedback, collaboration, and individual growth, ensuring you have all the resources needed to excel in your role.

Optical Assistant Managers at Warby Parker can expect a vibrant and collaborative work environment. We value teamwork and maintain a friendly atmosphere that allows creativity and innovation to flourish. Our company culture emphasizes the importance of work-life balance, so while we take our commitments seriously, we also appreciate the joy that comes from working together.

As a full-time Optical Assistant Manager at Warby Parker, you can enjoy a comprehensive benefits package that includes health, vision, and dental insurance, a retirement savings plan with company matching, generous paid time off, parental leave, and much more. We prioritize employee well-being, and our program includes resources like the Employee Assistance Program and optical education reimbursement.

It's essential to maintain a clear and empathetic communication style when addressing customer questions about prescriptions. A good approach is to break down the technical terms into simple language, ensuring the customer feels informed and comfortable. Practice explaining common prescription details and be prepared to suggest personalized eyewear solutions based on their needs.

I believe in an inclusive leadership style that emphasizes open communication and collaboration. Leading by example is crucial; I strive to create a supportive atmosphere where team members feel comfortable sharing ideas and giving feedback. I also focus on mentorship and development, regularly holding one-on-one sessions to nurture their skills and career growth.

To maintain service excellence, I would establish clear expectations with my team and provide continuous training on best practices. Regularly reviewing customer feedback can also identify areas for improvement. I believe in recognizing outstanding performance and addressing gaps constructively to keep motivation high.

Prioritizing tasks in a bustling retail setting involves strong organizational skills and the ability to adapt. I would assess the urgency of tasks each day, focusing on customer needs while also ensuring my team's responsibilities are managed effectively. Utilizing tools for scheduling and task tracking can help me remain organized and efficient.

In my previous roles, I consistently monitored optical metrics to assess team performance and operational efficiency. I focused on targets related to sales and customer satisfaction to drive team success. Additionally, I developed operational protocols to streamline inventory management and customer processing, optimizing overall performance.

In one instance, a customer was unhappy with their eyewear fit. I calmly listened to their concerns, empathized, and assured them we would resolve the issue. I promptly tested their eyewear, made necessary adjustments, and discussed options until we found a satisfactory solution. This approach not only fixed the issue but also helped rebuild the customer’s trust.

Motivating my team during peak times involves maintaining high spirits and fostering a sense of camaraderie. I encourage open communication, celebrate small wins, and remind everyone of our shared goals. I also emphasize the importance of taking short breaks to recharge, ensuring we all stay energized and focused on providing outstanding service.

I adhere to strict safety protocols and optical standards while ensuring that each product meets quality benchmarks. Regular training sessions for the team on hygiene practices and quality checks are essential, as is diligent walkthrough inspection of the eyewear before presentation to clients. Maintaining clear standards ensures customer satisfaction with every pair sold.

I make it a priority to engage with industry publications, attend local workshops, and participate in online webinars to stay informed about new technologies and eyewear trends. Additionally, networking with fellow professionals in the field can provide valuable insights. Continuous learning is integral to providing the best service and representation of our brand.

I admire Warby Parker's commitment to innovation and accessible vision care. The company's mission of providing high-quality eyewear while giving back resonates deeply with me. I am excited about the opportunity to contribute to a culture that champions excellence, customer engagement, and employee development, while being part of a team that is passionate about making a difference.