Primary Duties & Responsibilities:
Obtains insurance information from patients and counsels alternative ways for financial assistance.
Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.
Provides patient scheduling services to include collecting demographics and insurance registration.
Reviews schedule for new patients and makes updates when necessary.
Calls patients with appointment time reminders; obtains insurance information and referral forms. Processes internal physician referrals for clinical care.
Explains billing process to patients, answers incoming inquiries from patients and third-party payers. Works with others to solve moderately complex problems.
Explains billing process to other staff; assists with basic account maintenance activities.
Assists patients with insurance questions regarding the billing process.
Assists staff with sending out reminder cards and other scheduling duties. Works Relatient patient reminder system results and contacts patients or makes scheduling changes.
May make daily edits and temporary changes to provider scheduling templates based on physician input.
Performs other duties as assigned.
Working Conditions:
Job Location/Working Conditions
Normal office environment.
Physical Effort
Typically sitting at desk or table.
Repetitive wrist, hand or finger movement.
Equipment
Office equipment.
Education:
High school diploma or equivalent high school certification or combination of education and/or experience.
Certifications:
Work Experience:
Skills:
Driver's License:
Education:
No additional education beyond what is stated in the Required Qualifications section.
Certifications:
Work Experience:
Skills:
Billing Systems, Customer Service, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Medical Office Support, Microsoft Excel, Microsoft Office, Microsoft Word, Organizing, Prioritization, Scheduling, Third Party ClaimsFor frequently asked questions about the application process, please refer to our External Applicant FAQ.
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Personal
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Environmental science leader SPL seeks a Customer Service Representative to manage client accounts and enhance customer satisfaction in Plano, Texas.
A data-driven Customer Support Director role at Tovala to lead team strategy, drive automation, and enhance customer experience in a fast-growing food-tech company.
Support the future of pet health as an Equine Field Applications Specialist I, delivering expert training and application support for equine diagnostic imaging products in a remote role.
Lead the front desk team at Hebron Animal Hospital, delivering compassionate client support in a busy veterinary environment.
BTJ Insurance is hiring an Insurance Customer Service Representative in Nashville to manage customer interactions and administrative duties.
Supporting patient check-out operations and administrative duties, the Patient Service Representative II plays a key role in enhancing patient experience at Covenant Medical Group's Oak Ridge cardiology office.
Engage customers nationwide as a licensed Property and Casualty insurance agent with MCI, providing support and sales in a dynamic BPO environment.
Become a pivotal part of LexisNexis by managing client success and driving adoption of Legal News products for leading law firms.
Energetic Customer Service and Sales Representative needed at Goldfish Swim School to support member services, sales, and scheduling in a vibrant, family-oriented environment.
Contribute to exceptional patient care at St. Luke's University Health Network by managing the full spectrum of patient registration processes in a dynamic Emergency Department and outpatient setting.
MCI hires full-time licensed P&C call center agents in Wichita to deliver customer service and insurance sales in a fast-paced BPO environment.
Lead the deployment and onboarding of AI tax preparation technology at Filed, shaping how accounting firms adopt transformative AI workflows.
Support CVS Health members by providing expert assistance and personalized service as a Senior Service Advocate in a fully remote role.
The mission of Washington University in St. Louis is to act in service of truth through the formation of leaders, the discovery of knowledge and the treatment of patients for the betterment of our region, our nation and our world. At WashU, we ge...
223 jobsSubscribe to Rise newsletter