Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
CSR Candidate image - Rise Careers
Job details

CSR Candidate

We are looking for a Customer Service Representative (CSR) for our office in Corpus Christi, Texas. The main duties including handling phone calls from our customers and assisting them with their questions or concerns and working to resolve any problems they raise concerning service or billing. This is a very fast paced position similar to a call center position typically handling 50+ calls a day. This position is a Monday-Friday, hours are Mon-Thursday 8:ooAM-5PM and Friday 8:00AM-4:00PM.On top of competitive pay we offer family benefits, 401K, vacation, and year round stable work.IDEAL CANDIDATE WILL POSSESS:• Type 40+ wpm• Microsoft Office experience.• Experience handling high call volumes.• Bilingual Spanish preferredWaste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

Average salary estimate

Estimate provided by employer
$19 / HOURLY (est.)
min
max
$18
$20

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About CSR Candidate, Waste Connections

Are you ready to step into the dynamic world of customer service? We're excited to invite you to apply for the Customer Service Representative (CSR) position at Waste Connections in Corpus Christi, Texas! In this role, you’ll be the friendly voice that assists our valued customers every day. Your key responsibilities will include managing inbound phone calls, addressing customer inquiries, and diving into solutions to resolve any issues they may have regarding our services or billing. With the fast-paced environment, you'll be handling around 50 calls a day, which means that you'll always be on your toes and ready to make a difference! The role offers a Monday to Friday schedule, where you can enjoy evenings and weekends off — perfect for work-life balance. Our operating hours are Monday through Thursday from 8:00 AM to 5:00 PM and Friday from 8:00 AM to 4:00 PM. In addition to competitive pay, we also provide comprehensive family benefits, a 401K plan, and ample vacation time, ensuring that you and your loved ones are well taken care of. The ideal candidate will have experience in handling high call volumes and be comfortable typing at least 40 words per minute. Familiarity with Microsoft Office is a plus, and being bilingual in Spanish would be highly advantageous. Join our team at Waste Connections and bring your passion for helping others to a company that truly values its employees!

Frequently Asked Questions (FAQs) for CSR Candidate Role at Waste Connections
What are the responsibilities of a Customer Service Representative at Waste Connections?

As a Customer Service Representative at Waste Connections, your primary responsibilities will include answering a high volume of phone calls from customers inquiring about our services and addressing their billing concerns. You will troubleshoot their issues and provide effective solutions to enhance their experience.

Join Rise to see the full answer
What qualifications do I need to apply for the CSR position at Waste Connections in Corpus Christi?

To qualify for the CSR position at Waste Connections, candidates should possess strong communication skills, a typing speed of 40+ words per minute, and experience in handling high call volumes. Familiarity with Microsoft Office and bilingual proficiency in Spanish is preferred.

Join Rise to see the full answer
What are the working hours for the Customer Service Representative role at Waste Connections?

The Customer Service Representative role at Waste Connections offers a Monday to Friday schedule, with operating hours from 8:00 AM to 5:00 PM Monday through Thursday and 8:00 AM to 4:00 PM on Fridays, allowing for a balanced work-life experience.

Join Rise to see the full answer
What benefits can I expect as a Customer Service Representative at Waste Connections?

As a Customer Service Representative at Waste Connections, employees enjoy competitive pay, family benefits, a 401K plan, paid vacation time, and the assurance of stable year-round work, making it a comprehensive employment package.

Join Rise to see the full answer
Is prior experience in customer service necessary to apply for the CSR role at Waste Connections?

While prior experience in customer service is beneficial, what’s most important for a CSR role at Waste Connections is a positive attitude, strong communication skills, and the ability to thrive in a fast-paced environment.

Join Rise to see the full answer
Common Interview Questions for CSR Candidate
Tell me about your experience handling high call volumes in past customer service roles?

When answering this question, emphasize specific situations where you successfully managed multiple calls. Discuss techniques you used to stay organized and focused, as well as any positive outcomes from your efforts.

Join Rise to see the full answer
How do you prioritize customer inquiries when you're handling several at once?

In your response, explain your method for prioritization, such as evaluating the urgency of the inquiries. Provide an example of a time you effectively managed this scenario to show that you have a structured approach.

Join Rise to see the full answer
What steps do you take to resolve a customer's issue effectively?

Outline a clear process you follow in resolving customer issues, starting from listening to the customer, assessing their needs, to offering solutions. Sharing a real-life example where you successfully resolved an issue will greatly strengthen your response.

Join Rise to see the full answer
Describe a time when you turned a dissatisfied customer into a satisfied one.

In your answer, provide a detailed account of the situation, your actions to remedy the customer’s dissatisfaction, and the positive outcome that resulted from your efforts.

Join Rise to see the full answer
How do you handle constructive criticism from supervisors?

Mention your openness to feedback and how you view it as an opportunity for growth. Discuss specific instances where you've implemented feedback to improve your performance.

Join Rise to see the full answer
Why do you want to work as a CSR at Waste Connections?

Share your motivations for applying to Waste Connections specifically. You might mention their values, work culture, or your passion for providing exemplary customer service in the waste management industry.

Join Rise to see the full answer
How would you approach a situation where a customer is being rude or hostile?

Provide your strategy for dealing with difficult customers, emphasizing your skills in remaining calm, empathizing with their frustrations, and seeking to de-escalate the situation.

Join Rise to see the full answer
What makes you a good fit for a fast-paced customer service position?

Highlight your ability to thrive under pressure, perhaps by sharing past experiences where you've excelled in a busy environment, demonstrating your resilience and adaptability.

Join Rise to see the full answer
Can you give an example of how you effectively utilized technology in a previous role?

When answering, choose a technology tool that you have used in customer service, how you used it to enhance your performance, and share a specific example of how it positively influenced customer interactions.

Join Rise to see the full answer
What do you think is the most important quality for a Customer Service Representative?

Discuss qualities that are essential for a CSR, such as excellent communication skills, empathy, and problem-solving abilities. You can support your answer with an example of how you've demonstrated these traits in the past.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
Posted 10 days ago
Aux Remote No location specified
Posted 13 days ago
Photo of the Rise User
Posted 3 days ago
Photo of the Rise User
Posted 14 days ago
Photo of the Rise User
Posted 5 days ago
Photo of the Rise User
Upwork Remote Bengaluru, Karnataka, India
Posted 9 days ago

Honoring our commitments provides our stakeholders peace of mind and establishes us as the premier solid waste services company in the markets we serve. This creates a safe and rewarding environment for our employees while protecting the health an...

37 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
November 30, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!