Commercial Customer Success Specialist

As a Commercial Customer Success Specialist at WM New Zealand, you will be actively engaged in supporting account managers with customer queries, producing accurate reports, and creating high-quality proposals to enhance business relationships. You will work collaboratively with various teams to ensure a seamless service experience for clients.

To succeed as a Commercial Customer Success Specialist at WM New Zealand, you should possess outstanding communication skills, both written and verbal, along with a strong understanding of Microsoft Office. Exceptional time management and analytical skills, coupled with proficiency in CRM systems, are also beneficial for this role.

WM New Zealand values its employees and offers an inclusive environment with flexible work options. As a Commercial Customer Success Specialist, you will benefit from competitive remuneration, staff perks, and ample opportunities for career growth and development within the organization.

While experience with CRM software is desirable for the Commercial Customer Success Specialist role at WM New Zealand, it is not strictly mandatory. What matters most is your commitment to providing exceptional customer service and your willingness to learn and adapt.

Working at WM New Zealand as a Commercial Customer Success Specialist means being part of a dynamic team in a state-of-the-art office in East Tāmaki. The environment is supportive and collaborative, with opportunities to engage with various departments to provide clients with the best service possible.

In difficult customer interactions, I focus on active listening to understand their concerns fully. I calmly address their issues, offering solutions and ensuring that they feel heard and valued, which ultimately builds trust.

To prioritize tasks effectively, I assess deadlines and the complexity of each task, creating a daily to-do list that ensures that urgent and high-impact tasks are completed first. I frequently communicate with team members to align priorities.

In my previous role, a customer faced a major issue right before a critical deadline. I worked late to resolve the issue and kept them informed throughout the process. Their gratitude reinforced my commitment to customer success.

I ensure accuracy by double-checking my data and reports, using templates for consistency, and getting a second pair of eyes on critical documents if necessary. This helps catch any errors before submission.

I typically use CRM software to log interactions and set reminders for follow-ups. This organizational method allows me to maintain a clear view of customer relationships and ensures that nothing slips through the cracks.

My experience in sales support includes preparing proposals, creating presentations, and assisting with customer inquiries. I collaborate closely with sales teams to ensure they have the information needed to close deals efficiently.

I stay informed about industry trends by subscribing to relevant publications, attending webinars, and participating in networking events. This ongoing education helps me provide better service and insights to customers.

I handle project deadlines by breaking down projects into manageable tasks with specific milestones. Regular check-ins help me stay accountable and adjust timelines as necessary.

Success in customer service is measured by customer satisfaction scores, repeat business, and feedback. I value these metrics as they reflect the effectiveness of my support and the company's reputation.

To improve customer retention, I focus on building strong relationships through consistent communication, understanding their needs, and promptly addressing any issues that arise. This proactive approach fosters loyalty.