Residential Program Coordinator / House Supervisor - job 1 of 3

As a Residential Program Coordinator at Dungarvin, you'll be responsible for coordinating services including individual finances, daily activities, and household management. You'll ensure the comfort and personal growth of residents while also managing staff schedules and engaging with family members. Your role will include providing both hands-on support and guidance to persons served, as well as documenting their progress and outcomes.

To qualify as a Residential Program Coordinator at Dungarvin, you must be at least 18 years old, with a minimum of two years of experience working with individuals with disabilities. Alternatively, a two-year degree in a related field or one year of lead staff experience is acceptable. You should have excellent communication skills, a valid driver's license, and the ability to perform personal care tasks.

Dungarvin offers a variety of benefits to Residential Program Coordinators, including a competitive wage of $20.50 per hour, a $1000 retention bonus for eligible staff, medical, vision, and dental insurance, paid time off, and growth opportunities. Additionally, there are unique perks such as pet insurance, life insurance, and a dedicated training department to support your professional development.

The Residential Program Coordinator position at Dungarvin is more administrative and supervisory, focusing on service coordination and staff management compared to other direct care roles. The RPC oversees the overall program quality, ensures effective communication among team members, and designs tailored care plans for residents, making it a critical role in the support of individuals with disabilities.

As a Residential Program Coordinator at Dungarvin, you can expect to work during regularly scheduled shifts, which may include weekends and holidays. Your office hours will be determined by your supervisor to best meet the home's needs. Flexibility is important because you may also need to cover unscheduled shifts occasionally to ensure adequate support for residents.

In your response, highlight your passion for supporting individuals with disabilities and your desire to empower them to lead fulfilling lives. Discuss any personal experiences that inspired you to pursue this career path and how Dungarvin's mission aligns with your values.

When facing challenging behaviors, it's important to remain calm and utilize de-escalation techniques. Provide a structured yet flexible approach by focusing on the individual’s needs and following any behavioral guidance plans tailored for them. Share examples from your experience where you effectively managed similar situations.

Provide specific examples of how you successfully coordinated services in your past roles. Discuss your responsibilities in managing day-to-day operations, collaborating with team members, and ensuring comprehensive support for the individuals in care.

Emphasize your approach to communication and collaboration. Mention techniques you use to build rapport among team members, encourage open dialogue, and foster a sense of inclusion. Personal anecdotes can showcase how you contributed to team cohesion in previous roles.

Discuss your organizational skills and how you prioritize tasks based on urgency and importance. Sharing a specific instance where you managed competing responsibilities will illustrate your time management abilities and decision-making skills.

Explain your method for keeping accurate and insightful documentation, focusing on ensuring records detail individual goals, milestones, and care plans. Highlight the importance of clear documentation for both compliance and continuity of care.

Discuss the importance of family involvement in the care process, and mention methods like regular updates, family meetings, and involving them in decision-making. Share how effective communication can enhance relationships and the overall support experience.

Explain that building trusting relationships is vital for effective support. Individuals tend to be more engaged and receptive when they feel valued and understood. Drawing on your experiences, cite instances where relationship-building led to positive outcomes.

Share any relevant experience regarding healthcare oversight, such as coordinating medical appointments, managing medication schedules, or ensuring nutritional needs are met. Concrete examples will highlight your understanding of holistic care in a residential setting.

Discuss strategies for fostering independence, such as encouraging decision-making, setting achievable goals, and providing necessary support while allowing individuals to take the lead in their daily lives. Share specific successes you've had in empowering individuals to achieve greater autonomy.