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Design Specialist - Wayfair Stores

Interior Design Specialist - Wayfair Stores (Full-Time)

Location: Wilmette, IL

The pay of this position is $21/hr

 

Brief Overview of Position

Wayfair is looking for Design Specialists to join our team who are passionate and relentlessly focused on driving sales target metrics, building personalized connections, and creating an environment that invites and inspires our customers. 

 

Essential Functions  

  • Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus. 
  • Leverage your interior design and sales expertise in the home furnishings space to help our customers navigate through their design needs and purchases. 
  • Manage virtual and in-store design appointments (including preparation of design deliverables, product curation, and follow up).
  • Utilize sales analytics and design software tools and applications to drive store profitability and growth in a way that supports the success of the overall brand (moodboards, space plans, 2d/3d room views). 
  • Share your expertise in fabric & finishes, bringing awareness to performance, texture and durability characteristics as well as market trends using digital and physical swatches. 
  • Efficiently manage your time in design appointments and sales floor interactions by prioritizing the customer experience while keeping communication open with leadership. 
  • Meet or exceed sales and customer satisfaction targets, and other established KPIs. 
  • Participate in operational store activities as needed: bringing new products to the floor, floor sets, replenishment and substitutions. 
  • Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations. 
  • Drive sales in store by building personalized connections with customers through genuine questions and thoughtful conversations to best understand their needs. 
  • Manage virtual, in-store, and in-home design appointments (including preparation of design deliverables, product curation, and follow up).

 

Experience Qualifications

  • 1-3 years Sales experience, including working with high price-point products (preferably in a design related environment). (Required) 
  • 1-3 years Delivering strong sales results and building customer portfolios. (Required) 
  • Experience in design such as interior, architectural, graphic, with a clear understanding of design principles (spatial planning, fabric selection, styles and trends, etc). (Preferred) 
  • Experience leveraging CRMs/POS/ and design software such as AutoCAD, Sketchup, Revit, etc. (Preferred) 
  • Willingness to travel for in-home consultations. If driving your personal vehicle, proof of the state required auto liability insurance or proof of financial responsibility & a state issued driver’s license may be required.

 

Skills and Abilities

  • Passion for design, great customer service and a drive to exceed sales targets. (High proficiency)
  • Strong organization, self-motivation, communication and relationship management skills. (High proficiency)
  • Ability to form personalized B2C relationships and build a customer portfolio. (High proficiency)
  • Demonstrated ability to work within a team sales environment. (High proficiency) 
  • Track record of thriving in a fast paced and changing environment. (Medium proficiency)
  • Ability to work a flexible schedule, including nights, weekends, and holidays. (High proficiency)
  • Ability to learn and adapt to a vast product catalog. (Medium proficiency)
  • Comfortable with technology including mobile applications, google tools, and portable devices. (High proficiency)

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

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CEO of Wayfair
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Average salary estimate

$43680 / YEARLY (est.)
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$43680K
$43680K

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What You Should Know About Design Specialist - Wayfair Stores, Wayfair

Are you a creative spirit with a knack for interior design? Wayfair Stores is thrilled to invite you to apply for the role of Design Specialist at our Wilmette, IL location! As a Design Specialist, you will play a key role in driving our sales targets while building meaningful connections with our customers. Your days will be filled with providing exceptional customer experiences and bringing your design expertise to the forefront in both virtual and in-store appointments. You'll help clients navigate their design needs by creating personalized solutions that reflect their style and preferences. With a mix of analytics and innovative design tools at your fingertips, you’ll deliver stunning mood boards and spatial plans that support our brand’s growth. If you love engaging with customers, sharing your knowledge about fabrics and trends, and thriving in a fast-paced environment, this position is perfect for you. You’ll not only exceed sales goals but also contribute to a collaborative team that values creativity and customer satisfaction. At Wayfair, we are dedicated to reinventing the home shopping experience with a commitment to innovative technology and diverse perspectives. Join us in creating spaces that inspire and delight our customers while growing your career in a vibrant, inclusive atmosphere. If you're ready to take on a rewarding challenge in interior design, we want to hear from you!

Frequently Asked Questions (FAQs) for Design Specialist - Wayfair Stores Role at Wayfair
What are the responsibilities of the Design Specialist at Wayfair Stores?

As a Design Specialist at Wayfair Stores, your primary responsibilities will include providing a friendly, authentic customer experience that aligns with Wayfair's commitment to exceptional service. You will manage both virtual and in-store design appointments, helping customers with product curation and navigating their design needs. Utilizing design software and sales analytics, you'll create deliverables to drive profitability and meet sales targets, all while sharing your expertise in design trends and characteristics of fabrics.

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What qualifications are needed for a Design Specialist at Wayfair?

Candidates for the Design Specialist position at Wayfair should ideally have 1-3 years of sales experience, particularly in environments featuring high price-point products. While a background in design—such as interior, architectural, or graphic design—is preferred, the role also requires familiarity with design principles and the ability to work with CRMs and design software like AutoCAD and Sketchup. Excellent communication skills and a passion for customer service are vital.

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How does Wayfair ensure a positive customer experience for Design Specialists?

Wayfair focuses on cultivating a positive customer experience for Design Specialists by emphasizing authentic engagement and connection-building with customers. Your role will involve asking thoughtful questions to understand customer needs and preferences while delivering personalized design solutions. Regular training and a supportive team environment also play key roles in ensuring that Design Specialists are prepared to meet or exceed customer satisfaction targets.

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What technology and tools do Design Specialists use at Wayfair?

Design Specialists at Wayfair utilize various technology tools to enhance customer service, including design software applications for creating mood boards and spatial plans. Familiarity with mobile applications and Google tools is crucial, as these tools help manage customer appointments, track sales, and maintain open communication with team leaders, ensuring an efficient and effective workflow.

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What is the work environment like for a Design Specialist at Wayfair Stores?

The work environment for a Design Specialist at Wayfair Stores is dynamic and fast-paced, characterized by a focus on sales and customer interaction. Design Specialists can expect frequent changes in product offerings and promotions, which requires adaptability and a high energy level. Team collaboration is key, creating a supportive atmosphere where creative solutions are encouraged and celebrated.

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Common Interview Questions for Design Specialist - Wayfair Stores
Can you describe your experience with high price-point products in a sales context?

When responding to this question, highlight specific examples from your previous roles where you've successfully sold high-value items. Discuss your strategies for understanding customer needs and building relationships that lead to sales, emphasizing your strong customer service skills in these high-stakes interactions.

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How do you stay updated on current design trends?

To answer this, talk about the resources you regularly use to stay informed about industry trends, such as design blogs, social media, and professional design events or workshops. Mention how this knowledge enhances your ability to serve customers effectively and provide them with informed recommendations.

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What strategies do you use to manage your time during design appointments?

In your answer, explain your approach to time management during appointments, including how you prioritize customer needs and ensure all aspects of a meeting are addressed. Discuss techniques such as creating an agenda or using checklists to stay organized and focused.

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Describe a situation where you exceeded a sales target.

Use this question to illustrate a past accomplishment where you exceeded sales expectations. Be specific about the strategies you used, the challenges you faced, and how your efforts positively impacted the overall sales performance of your team or store.

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How do you handle difficult customers?

Discuss your approach to managing challenging customer interactions, emphasizing the importance of active listening, empathy, and finding solutions that align with customer needs. Provide a specific example that illustrates your problem-solving skills and ability to turn a negative experience into a positive one.

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What role do you believe design software plays in the sales process?

Explain the significance of design software as a tool that enhances the sales process. Mention how it allows you to create visual representations that help customers better understand their design choices, making the decision-making process smoother and more informed.

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Why do you want to work for Wayfair?

Share your passion for the company's mission and values. Discuss how Wayfair’s commitment to innovation and diversity aligns with your professional aspirations and personal values, and explain how you are excited to contribute to the team's success and the overall customer experience.

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How do you deal with changes in promotions or product offerings?

Talk about your adaptability and readiness to embrace changes within the sales environment. Highlight your proactive approach to learning about new products and promotions quickly, ensuring you can relay accurate information to customers and maintain an excellent service standard.

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What do you think makes a great customer experience in design consultations?

Here, emphasize the importance of personal connection and understanding customer needs. Discuss how active engagement, tailored recommendations, and a welcoming atmosphere all contribute to a positive and memorable customer experience.

Join Rise to see the full answer
How do you build long-term customer relationships?

To respond effectively, discuss strategies such as following up after sales, offering personalized insights or suggestions, and maintaining open lines of communication. Mention the importance of being accessible and responsive to customers’ ongoing design needs to cultivate lasting relationships.

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DATE POSTED
December 18, 2024

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