Customer Service Representative

Customer Service Representative
Weir Minerals
Madison, WI
Onsite - Dayshift - 8 AM - 4:30 PM

Purpose of Role: Customer Service Representative is responsible for being the first point of contact for all customers. Entering orders, quoting parts, and submitting purchase orders.

Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

• Act as the primary point of contact, providing proactive and supportive communication to address the needs of internal and external customers.
• Review purchase orders to confirm correct discounts and compliance with company policies on terms, shipping, credits, and taxes.

• Email all order acknowledgements to customers and provide shipping info.
• Submit cost updates and item reactivation requests, reviewing the results for accuracy before submitting for sale price determination.
• Manage all areas of the spare parts requirement for assigned territory and provide feedback to the customer.
• Work with Engineering and Purchasing to provide quotes and order fulfillment.
• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:

• Experience working with customer / client accounts, reviewing pricing, working with account management database systems is required.
• Experience with parts support internally and externally, is a plus.
• Requires proficiency with office equipment, computers and Microsoft Office, ability to learn SAP, and process high volume email.
• Good problem-solving, organization, oral and written communication is required.
• The ideal candidate will have the ability to work independently with a sense of urgency and decisiveness.
• The ideal candidate will have the ability to maintain professionalism while resolving conflicts.
• 2-year associates degree is welcome, but not required.

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.

For additional information about what it is like to work at Weir, please visit our Career Page and LinkedIn Life Page.

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.

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