Customer Service Representative

As a Customer Service Representative at Weir Minerals, your key responsibilities will include being the first point of contact for customers, managing incoming orders, quoting parts, and submitting purchase orders. You'll also review purchase orders for accuracy and ensure compliance with company policies. Your proactive communication skills will shine as you assist both internal and external customers, ensuring they receive timely updates on their orders and shipping information.

To become a Customer Service Representative at Weir Minerals, you should ideally have experience working with customer/client accounts and managing pricing and order processes. Proficiency with Microsoft Office, and the ability to learn software like SAP, are essential. Strong problem-solving skills, effective communication abilities, and a sense of urgency will set you apart. While a 2-year associate's degree is welcome, it's not strictly required if you have relevant experience.

At Weir Minerals, we believe in empowering our employees to shape their own career paths. As a Customer Service Representative, you’ll have access to a wealth of resources and opportunities for growth within the company. Whether it’s taking on additional responsibilities or engaging in training programs, Weir encourages you to explore new areas and develop your skills while offering support to help you succeed.

Weir Minerals stands out as a fantastic place for Customer Service Representatives due to its commitment to employee well-being, inclusivity, and innovation. With a focus on maintaining a diverse workplace, Weir values every individual’s contribution. Employees are encouraged to be authentic, innovate, and collaborate, which fosters a dynamic and supportive work environment that propels personal and professional development.

The Customer Service Representative position at Weir Minerals is scheduled for onsite work during the day shift, specifically from 8 AM to 4:30 PM. This schedule allows for a great work-life balance, providing you with ample time outside of work to enjoy your interests and recharge for another dynamic day of supporting our customers.

When dealing with difficult customers, it’s important to stay calm and empathetic. Listen to their concerns thoroughly and ask clarifying questions to ensure you understand the issue fully. Acknowledge their feelings and offer solutions or alternatives where possible, offering follow-up as needed to assure them of your commitment to their satisfaction.

In my previous role, I managed a high volume of customer accounts, handling order processing, responding to inquiries, and maintaining accurate records. I ensured that customers received prompt updates on their orders and addressed any discrepancies efficiently. My attention to detail and organizational skills allowed me to handle multiple tasks without compromising service quality.

Contributing to a zero-harm workplace begins with making safety a priority in all facets of my work. I would ensure to adhere to all safety procedures, proactively participate in safety trainings, and report any hazards or unsafe conditions I observe. Promoting a culture of safety requires vigilance and accountability, and I’m dedicated to fostering that within my work environment.

I prioritize tasks by assessing urgency and impact. I use a methodical approach, categorizing inquiries based on their complexity and deadlines. For instance, urgent customer requests are addressed first, while routine inquiries are queued appropriately. This approach ensures that I meet deadlines and maintain a high level of customer satisfaction.

I am familiar with various customer relationship management (CRM) tools, including the use of databases to track customer interactions, manage inquiries, and process orders effectively. Additionally, I am proficient in Microsoft Office Suite for documentation and reporting, and I’m adaptable and quick to learn any specific software, including SAP, as required by Weir Minerals.

In a previous role, a customer had a significant issue with an incorrect order. I took ownership of the situation, coordinating with our logistics and inventory teams to resolve the problem quickly. I kept the customer informed every step of the way and, by the end, not only rectified the issue but also improved their loyalty to our brand by demonstrating commitment to their needs.

Maintaining professionalism under pressure comes down to focusing on effective communication and remaining calm. I remind myself to breathe, listen actively, and respond thoughtfully rather than reactively. This helps to build trust with customers, even during challenging interactions, as they appreciate being treated with respect and clarity.

Customer service is essential in the mining and minerals sector as it directly impacts relationship management and operational efficiency. A responsive and knowledgeable customer service team can provide crucial support to clients, ensuring their needs are met and expectations exceeded. This not only fosters long-term partnerships but also contributes to the overall success of mining operations.

I find motivation in knowing that I can make a difference in someone’s experience. Helping customers solve their issues and knowing that my efforts contribute positively to their satisfaction drives me to perform at my best. I also appreciate the challenge of meeting targets and contributing to a team's success, which pushes me to improve continuously.

Collaboration with other departments is crucial for effective service delivery. I would initiate clear communication channels, keeping all parties informed about customer requirements and timelines. Regular check-ins and leveraging collective knowledge allow for swift resolutions, ensuring customers receive the support they need while building a strong team dynamic.