Lead Systems Operations Engineer

About This RoleWells Fargo is seeking highly skilled candidates to provide expert platform support for the Consumer Technology (CT) division, specifically focusing on the Customer Relationship View (CRV) platform. This role requires a strategic thinker with strong technical expertise, leadership capabilities, and a commitment to continuous improvement.Key Responsibilities• Team Leadership• Lead and manage a team of senior engineers dedicated to supporting the CRV platform.• Identify skill gaps within the team and develop targeted training programs to address them.• Coach and mentor team members to achieve technical objectives and meet their year-end performance goals.• Production Support• Oversee second-level production support, including triage, diagnostics, impact analysis, and resolution of production incidents.• Implement Site Reliability Engineering (SRE) principles, such as enhanced logging, proactive monitoring, and resilient automation practices.• Change and Release Management• Ensure a structured approach to change and release management, including thorough review, risk assessment, conflict resolution, and obtaining necessary approvals.• Partner and Vendor Relations• Foster and maintain strong collaborative relationships with vendors, line of business partners, development teams, and other support teams across the enterprise.• Process Improvement• Identify and implement opportunities for process improvements and automation.• Enhance system and infrastructure monitoring to ensure maximum availability, performance, and stability of the CRV platform.In This Role, You Will• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems• Make decisions on technical changes and enhancements• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals• Manage and cultivate relationship with development partners, Product Team, and other support organizations.• Provide timely communication on enhancement/break-fix/release/maintenance changes, production incidents, and organizational initiatives.• Coach and lead mid-to-senior level systems operation engineers• Manage engagement/meetings with developers, product team members, architects/principal/distinguished engineers, and other systems operation/support engineersRequired Qualifications:• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education• 2+ Team Lead experience• 2+ Salesforce development or equivalent support experienceRequired Qualifications for Europe, Middle East & Africa only:• Experience in Systems Engineering, Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:• Salesforce certification• Azure/Google or equivalent Cloud certification• Intermediate Splunk/Grafana reporting and dashboarding experience• JAVA development experience• Kafka, Flink, or other equivalent Microservice experience• Oracle/Mongo DB/YugabyteDB/REDIS and equivalent Cluster/Cloud DB technology experience• Intermediate Log and data analytics experience• Intermediate Change and Incident Management experienceJob Expectations:• Schedule and participate in release/maintenance deployment and post install monitoring• Lead Major Incident diagnostic, impact analysis, customer mitigation/remediation, and work with development to create long term solutions.Pay RangeReflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.$96,600.00 - $206,100.00BenefitsWells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.• Health benefits• 401(k) Plan• Paid time off• Disability benefits• Life insurance, critical illness insurance, and accident insurance• Parental leave• Critical caregiving leave• Discounts and savings• Commuter benefits• Tuition reimbursement• Scholarships for dependent children• Adoption reimbursementPosting End Date:12 Sep 2024• Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Applicants With DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Wells Fargo Recruitment And Hiring Requirements• Third-Party recordings are prohibited unless authorized by Wells Fargo.• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.Reference NumberR-376654-2