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Senior User Researcher (Growth)

🚀 Who Are We?

Welcome to Welltech—where health meets innovation! As a global leader in Health & Fitness industry, we’ve crossed over 200 million installs with five life-changing apps, all designed to boost well-being for millions. Our mission? To transform lives through intuitive nutrition trackers, powerful fitness solutions, and personalised wellness journeys—all powered by a diverse team of over 700 passionate professionals with presence across 5 hubs.

Exploring new heights, we are looking for a Senior UX Researcher - Growth, who will play a pivotal role in driving the growth and success of our suite of apps.

Challenges you meet:

  • You'll be at the heart of user-centred innovation. Our growth efforts needs to be based on insights, rather than a gut feeling—and that is where you come in, sharing the current user experience, and helping the growth team to validate new ideas, concepts, and features in our onboarding and subscription flows.

  • You'll build upon our collective understanding of our creative audience. Every moment spent exploring the user experience gets us closer to our users' worlds, worries, and wonders. You’ll help build frameworks that enable the company to see and act differently

  • You’ll be part of a product ecosystem that is user-centred by nature. Your work will be essential in highlighting the value of research and how to leverage the collected insights

  • You’ll have plenty of room to grow. We value trust and autonomy, and our team will always have your back. With your work, you’ll impact product roadmaps, feature direction, and design work

Your professional qualities:

  • You are practical and hands-on. You don’t let methods define your impact. Instead, you plan your work strategically, by carefully listening and building up a solid understanding of the product, its audience, and the team(s)

  • You have a sharp mind with an eye for detail. You like digging, whether to get to the question behind the question of your stakeholders, or the problem behind the problem of our users. You like balancing research requests from the team with any insights gaps you spot to paint a complete picture

  • You enjoy working in a growing and dynamic environment. We're a small team with big ambitions. Even though you are a researcher primarily, you don’t mind supporting the team with other tasks, such as research ops and advocacy

And some more:

  • You have at least 4+ years of relevant user research experience in developing digital products where you have done usability tests, concept tests and/or unmoderated studies independently

  • Experience working on onboarding, subscriptions and conversion flows is mandatory.

  • You're comfortable doing evaluative research, having done this many times in previous jobs, and you can run a study end-to-end independently

  • You are excited to grow your experience in foundational research—you have some experience doing in-depth interviews, leading focus groups, and understanding basic data analysis models such as affinity mapping

  • You know how to get people on board. You’re comfortable working in English and communicate clearly and to the point. You know how to make insights land with your stakeholders

  • You can keep your agenda flexible to work with people across time zones

We offer a fair level of compensation that will be appropriate for your expertise and level.

Welltech is not only about great benefits but also about great culture. All our specialists are offered incredible opportunities for professional and career growth, flexible work environments, and the ability to suggest ideas and drive changes.

Candidate journey

⭕️ Recruiter call --> ⭕️ Meet the Hiring Manager --> ⭕️ Test Task--> ⭕️ Meet the Leadership team

Why You’ll Love Being Part of Welltech:

  • Grow Together: Join a culture that champions both personal and professional growth. Here, you’ll thrive as we learn, evolve, and succeed together.

  • Lead by Example: No matter your role, your leadership matters. Every team member is empowered to inspire and make an impact.

  • Results-Driven: We’re all about achieving meaningful outcomes. It’s not just about the effort, but the difference we make every day.

  • We Are Well-Makers: Be part of a movement that’s creating a healthier, happier world. Together, we make well-being a reality!

Check out some of our products

Muscle Booster — https://musclebooster.fitness/ 

Yoga-Go — https://yoga-go.io/ 

Omo — bit.ly/OMOio 

FastEasy — https://fasteasy.life/ 

WalkFit - http://walkfit.pro 

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Average salary estimate

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What You Should Know About Senior User Researcher (Growth), Welltech

🚀 Are you ready to take the lead in user-centered innovation? Welltech is seeking a passionate Senior User Researcher (Growth) to join our vibrant team. As a global leader in the Health & Fitness industry, we’re not just about numbers; with over 200 million installs and a suite of life-changing apps, we pride ourselves on making a real impact. You’ll play a key role, diving deep into user experiences to uncover insights that fuel our growth. Your expertise will drive our onboarding, subscription, and conversion flows forward. Imagine shaping product roadmaps while working alongside a diverse team in a supportive and dynamic environment! You’ll be expected to conduct usability tests, lead focus groups, and independently run end-to-end research studies. But it’s not just about research; you’ll also contribute to creative solutions and frameworks that help us understand our audience better. Here, at Welltech, we value autonomy and trust, providing you with the freedom to explore and grow. We believe that insights lead to innovation, and with your sharp mind and detail-oriented approach, you’ll help us all see and act differently. Sound exciting? Then we want to hear from you! Join us in creating a healthier and happier world—where your contributions truly matter. Get ready to grow with Welltech!

Frequently Asked Questions (FAQs) for Senior User Researcher (Growth) Role at Welltech
What does a Senior User Researcher (Growth) do at Welltech?

At Welltech, a Senior User Researcher (Growth) plays a pivotal role in driving user-centered innovation. This position involves gathering insights through various research methodologies, including usability tests and concept validation, specifically to enhance onboarding, subscription, and conversion processes for our health-focused applications.

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What qualifications are needed for a Senior User Researcher (Growth) position at Welltech?

Candidates should have at least 4+ years of relevant experience in user research, particularly in developing digital products. Experience with onboarding and subscription flows is mandatory, along with skills in conducting usability tests and independent research management.

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How does Welltech support the growth of its Senior User Researchers (Growth)?

Welltech champions personal and professional growth by providing an empowering culture and flexible work environment. Senior User Researchers (Growth) will have opportunities to learn, evolve, and drive impactful changes within the organization.

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What challenges does a Senior User Researcher (Growth) face at Welltech?

The primary challenges include creating a deep understanding of user experiences and helping to validate new ideas for app features. Senior User Researchers (Growth) must balance research requests while identifying insights gaps to present a complete user perspective.

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What is the team culture like for a Senior User Researcher (Growth) at Welltech?

The culture at Welltech is dynamic and collaborative, where every team member is encouraged to lead by example and contribute to achieving meaningful outcomes. There is a strong focus on trust and autonomy, enabling Senior User Researchers (Growth) to thrive and make impactful changes.

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What tools and methods might a Senior User Researcher (Growth) use at Welltech?

A Senior User Researcher (Growth) at Welltech will use various research tools and methodologies, including usability testing software, affinity mapping for data analysis, and performing in-depth interviews to gain richer user insights.

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How does Welltech prioritize the user experience for its applications?

Welltech places a strong emphasis on user experiences by integrating research-driven insights into product development. As a Senior User Researcher (Growth), your role will be crucial in ensuring that user preferences are at the forefront of innovation and feature development.

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Common Interview Questions for Senior User Researcher (Growth)
Can you describe your approach to conducting user research as a Senior User Researcher?

When conducting user research, it’s essential to articulate a clear plan and defined objectives. Make sure to use a mix of quantitative and qualitative methods, showcasing how you analyze the data to inform design decisions.

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What experience do you have with onboarding and subscription flows?

Discuss any projects where you’ve improved onboarding and subscription flows, detailing your specific contributions and the outcomes. Highlight how you utilized user feedback to refine these processes.

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How do you ensure your research insights are effectively communicated to stakeholders?

Using storytelling techniques can make your insights resonate better. Provide actionable recommendations and visual aids to illustrate your findings, ensuring clarity and engagement during your presentations.

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Can you give an example of a significant research finding and its impact?

Share a detailed example where your research led to an important change in product design or strategy. Discuss the methods used, challenges faced, and how the final decision positively impacted user experience.

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What methods do you prefer for usability testing, and why?

Depending on the context, I tend to use a mix of moderated and unmoderated testing. Each method serves different goals, so being flexible and adaptive is key. Discuss the importance of choosing the right method based on research objectives.

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How do you handle conflicting feedback from users and stakeholders?

It's important to remain objective and data-driven. I analyze the data and focus on user behavior patterns while ensuring all parties understand the rationale behind design choices based on research and user needs.

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How do you measure the success of your user research?

Define metrics based on project goals, such as user satisfaction scores or conversion rates. Be prepared to share how you evaluate these metrics post-implementation to assess the impact of your research on product success.

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How do you keep your research methods up to date?

I actively engage in professional communities, attend workshops, and read the latest research articles. Continuous learning is essential in user research, so I focus on integrating new strategies into my approach.

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What’s your experience with data analysis in user research?

Discuss your analytical skills, including familiarity with tools and methods like affinity mapping or hypothesis testing. Highlight your ability to turn complex data into actionable insights that benefit product development.

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How do you prioritize research requests from different teams?

I use a collaborative approach, engaging with stakeholders to understand their needs fully. I often rank requests based on user impact, urgency, and how closely they align with overall business goals.

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Welltech is about creating mobile applications that improve the Health of Millions of People around the World! The main distinguishing feature of our People is their desire to constantly grow, develop and learn new things. We currently have 500+ p...

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Full-time, remote
DATE POSTED
November 27, 2024

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