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Director, Global Leader Support

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description

Come join the People Solutions team as the Director, Global Leader Support. In this role, you will lead a global team located in multiple countries focused on compliance, execution of people programs and building leader capability in foundational management practices through real-time coaching and specialized training. This role works in partnership with our business clients, Legal, Business & People Partners, People Operations and COE teams to understand capability gaps, design people-focused solutions and to deliver at scale.

Responsibilities:

  • Deliver a global leader support model to support cyclical volume leader coaching/support for the following inquiries: attendance, performance, solution delivery, business cases for workforce reductions, leaves and accommodations, employee civility, listening support, etc.
  • Develop a consistent framework for coaching, record keeping and tracking and strengthen team members skillsets to ensure high-quality leader coaching and support of inquiries
  • Partner with COEs to proactively implement programs, focusing on upskilling leaders prior to program launches and providing in the moment, real-time coaching on managing employees
  • Partner with internal stakeholders (Legal, Ethics & Compliance, Security & EHS) on a robust compliance strategy that ensures people leaders are provided statutory training on a regular cadence
  • Ensure compliance of local labor laws, policy updates in partnership with Employee Relations and successful support of internal and external audits
  • Using data, develop insights and themes to determine leader development needs and success metrics for regular updates to executive leaders and implementation of proactive measures
  • Collaborate with the People Solutions ecosystem on broader organizational initiatives and ad hoc initiatives

Qualifications

  • 10+ years of progressive experience in a role focused on leader coaching and support, technology and manufacturing experience preferred
  • Experience leading a global team and working across multiple regions and cultures
  • Experience working with internal stakeholders and leaders to identify and prioritize learning needs focused on building people leader capability  
  • Ability to design, build and deliver scaled programs, including in-person experiences, virtual learning, diagnostics, coaching and community building for a global population
  • Experience as a facilitator, learning designer, and content creator
  • Demonstrated leadership and decision making to foster a culture of trust, respect and inclusion
  • Ability to navigate through ambiguity and manage multiple initiatives

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law poster.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

#LI-JS1

Compensation & Benefits Details

  • An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.
  • The salary range is what we believe to be the range of possible compensation for this role at the time of this posting.  We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York.  This range may be modified in the future.
  • You will be eligible to participate in Western Digital’s Short-Term Incentive (STI) Plan, which provides incentive awards based on Company and individual performance.  Depending on your role and your performance, you may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Western Digital’s Standard Terms and Conditions for Restricted Stock Unit Awards.
  • We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program, employee stock purchase plan, and the Western Digital Savings 401(k) Plan.
  • Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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What You Should Know About Director, Global Leader Support, Western Digital

If you’re a dynamic leader ready to make a significant impact, consider joining Western Digital as the Director, Global Leader Support in beautiful San Jose, CA. In this pivotal role, you'll spearhead our global team that’s dedicated to empowering leaders across various regions. Your days will be filled with engaging collaboration, where you'll partner with Legal, People Operations, and key stakeholders to extend comprehensive support and coaching to our leadership team. Imagine guiding a diverse workforce through coaching sessions focused on crucial issues like employee performance and workplace accommodations! You’ll also play a vital role in crafting tailored training programs that develop foundational management skills and enhance leader capabilities. By leveraging data-driven insights, you’ll identify and address development needs, ensuring our leaders have the right tools at their disposal for success. Western Digital is all about powering innovation, and it’s in this role that you will truly embody that mission by shaping the leader support framework to support our evolving business landscape. Join us in creating a workplace where creativity and inclusivity thrive, as we continue to push the boundaries of technology. Your journey with Western Digital starts now—together, let’s transform how we support and grow our leaders and shape the future of data.

Frequently Asked Questions (FAQs) for Director, Global Leader Support Role at Western Digital
What responsibilities can I expect as the Director, Global Leader Support at Western Digital?

As the Director, Global Leader Support at Western Digital, you will be responsible for leading a global team in delivering a comprehensive leader support model. Your key duties will include coaching leaders on attendance, performance, and supporting employee civility initiatives. You will also design and implement robust training programs and ensure compliance with local labor laws and organizational policies. Your ability to foster a positive leadership culture while collaborating with various stakeholders will be essential.

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What qualifications are needed for the Director, Global Leader Support position at Western Digital?

To qualify for the Director, Global Leader Support role at Western Digital, candidates should have at least 10 years of progressive experience in leadership coaching and support, particularly within technology or manufacturing sectors. Experience in leading global teams, together with a proven track record of designing and delivering training programs, will be vital. Strong facilitation and decision-making skills, along with the capacity to navigate complex challenges, are also essential for this role.

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How does Western Digital support global leader coaching initiatives?

Western Digital supports global leader coaching initiatives by developing a consistent coaching framework that includes real-time coaching and specialized training for leaders. This ensures that leaders across the globe are equipped with the skills needed to manage employees effectively while navigating various workforce challenges. The role also involves collaborating with COEs for the proactive implementation of leadership development programs tailored to diverse regional needs.

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What kind of training programs will I help develop as Director, Global Leader Support at Western Digital?

As the Director, Global Leader Support at Western Digital, you will help design a variety of training programs that cater to global leaders, focusing on upskilling in foundational management practices, compliance training, and personalized coaching. You will be responsible for both in-person and virtual learning experiences that enhance leadership capabilities and promote an inclusive culture across the organization.

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What is the company culture like at Western Digital for the Director, Global Leader Support role?

The culture at Western Digital for the Director, Global Leader Support role is one of innovation, collaboration, and inclusivity. As a global leader, you will join a team that values diversity in perspectives and fosters an environment where every employee can thrive. The company emphasizes an open approach to problem-solving and is dedicated to empowering employees to achieve their full potential in supporting organizational objectives.

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Common Interview Questions for Director, Global Leader Support
How would you approach creating a leadership coaching framework for a global team?

In developing a leadership coaching framework for a global team, I would start by conducting a thorough needs analysis to understand the specific challenges faced by leaders in various regions. This would involve gathering feedback from stakeholders and assessing existing training programs. From there, I would design a scalable model that incorporates both in-person and virtual coaching sessions, ensuring cultural considerations and compliance aspects are integrated to foster an inclusive environment.

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Can you explain your experience with leader development and coaching in a global context?

Absolutely! In my previous roles, I have led initiatives focused on leadership development across multiple regions, tailoring content to meet diverse cultural needs while maintaining core company values. This experience involved collaborating with local teams and gathering insights for delivering effective coaching programs that addressed specific regional challenges, such as compliance and workforce dynamics.

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What strategies would you implement to ensure compliance with local labor laws?

To ensure compliance with local labor laws, I would foster close relationships with Employee Relations and legal teams to stay updated on relevant policies. Regular training sessions for leaders would help them understand these laws, alongside creating a transparent process for reporting compliance issues. Regular audits and feedback loops would also be critical in maintaining these standards.

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How do you measure the success of leadership training programs?

Measuring the success of leadership training programs can be approached through quantitative and qualitative metrics. I would utilize pre-and post-training assessments to gauge knowledge improvements and track performance metrics over time. Additionally, gathering feedback through surveys and focus groups allows for a deeper understanding of how leaders apply the skills learned and their impact on team dynamics.

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How do you handle ambiguity in leadership roles?

To handle ambiguity in leadership roles, I maintain a flexible mindset and prioritize open communication. By encouraging team discussions about challenges and uncertainties, we can collaboratively develop strategies that support clear pathways forward. Additionally, actively seeking input from stakeholders helps ensure diverse perspectives are considered in decision-making processes.

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What experience do you have in fostering inclusive leadership practices?

Fostering inclusive leadership practices has been a key aspect of my career. I have facilitated workshops focused on diversity and inclusivity in leadership, emphasizing the importance of varied perspectives in decision-making. By promoting a culture of respect and belonging, I have helped leaders develop the skills to engage with and support all team members.

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How would you address a leader struggling with employee performance issues?

When addressing a leader struggling with employee performance issues, I would begin by facilitating a one-on-one coaching session to understand the specific challenges they face. Together, we would identify root causes and create an action plan that includes individualized employee development strategies, setting SMART goals, and providing ongoing support to enhance their managerial skills.

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What tools do you find effective for coaching and developing leaders?

I find that using a combination of digital platforms, such as learning management systems, and interactive workshops is highly effective for coaching and developing leaders. The use of real-time feedback tools, along with coaching assessments and 360-degree feedback mechanisms, creates an engaging environment where leaders can continually develop their skills.

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How would you create a culture of continuous learning within the leadership team?

Creating a culture of continuous learning within the leadership team starts with leading by example. Encouraging leaders to pursue professional development opportunities themselves and sharing their learnings fosters a sense of collective growth. I would also implement regular debrief sessions where leaders can share insights and experiences, thus reinforcing the value of ongoing education and adaptability.

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What would your approach be for supporting a new leadership initiative?

For supporting a new leadership initiative, my approach would involve an initial stakeholder analysis to align with business goals. I would then create a strategic plan detailing training materials, timelines, and methods for measuring success. Engaging leaders from the onset in the development process ensures their buy-in and helps tailor the initiative to their needs, ultimately fostering greater success.

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At Western Digital, we believe in the promise of data and we’re redefining how the world keeps and leverages it. We power the technology and develop the solutions that transform the possibilities of data into reality. At every step, we innovate wi...

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DATE POSTED
December 14, 2024

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