Design Manager, UX Strategy and Product Design

Design Manager, UX Strategy and Product Design – Denver, CO

Are you a rising design leader eager to make a global impact? Do you thrive on solving complex design challenges and crafting seamless digital experiences that reach millions worldwide? If you’re ready to elevate your career and shape the future of money movement, Western Union is the place for you.

As a Design Manager, you’ll lead UX strategy and product design across mobile and web, driving innovation in a fast-moving, global environment. This is your opportunity to elevate your career, collaborate with diverse teams, and design solutions that make a meaningful impact in people’s lives across the world.

Western Union powers your pursuit

We are looking for a Design Manager with a strong foundation in UX strategy and product design to lead and elevate our user experience initiatives. This role is ideal for a leader who thrives at the intersection of strategy and execution—crafting compelling user experiences while aligning design efforts with business and customer needs.

Role Responsibilities

• Drive UX Strategy: Define and champion a vision for user experience that aligns with business objectives and enhances customer satisfaction.

• Lead Product Design Excellence: Oversee the creation of intuitive, high-quality digital experiences across web and mobile, ensuring best-in-class interaction and visual design.

• Design Leadership & Craft Mastery: Guide designers in developing strong conceptual thinking, interaction models, and pixel-perfect UI execution. Provide mentorship to enhance their design craft and problem-solving skills.

• Cross-Functional Collaboration: Partner closely with product management, engineering, research, and marketing to bring user-centered design solutions to market.

• Design System Influence: Leverage existing design systems to maintain consistency, efficiency, and scalability while pushing the boundaries of innovation within the product experience.

Role Requirements

• Proven experience leading design teams, with a strong portfolio demonstrating UX strategy, interaction design, and high-quality execution.

• Expertise in user research, information architecture, prototyping, and visual design with a keen understanding of modern UI patterns.

• Ability to balance strategic thinking with hands-on design execution, ensuring that great ideas translate into polished, user-friendly products.

• Strong communication skills to articulate design decisions, build alignment, and advocate for user needs at all levels of the organization.

• Experience with design systems and component libraries as a means of ensuring consistency

This role is perfect for a design leader who is passionate about creating impactful digital experiences, mentoring designers, and shaping the future of UX strategy within a dynamic and fast-moving environment.

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/ 

Salary 

The on-target earnings range is $109,710 – $172,500 per year, which includes a base salary and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.   

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/).

Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your United States – Specific Benefits Include 

• Flexible Time off 

• Medical, Dental and Life Insurance 

• Student Loan Repayment Program 

• Tuition Assistance Program 

• Parental Leave 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.   

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.  

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.