Guest Experience Activities Specialist

The Guest Experience Activities Specialist at Westgate Resorts plays a crucial role in coordinating and leading recreational programs for guests of all ages. This position involves organizing a variety of activities and events, ensuring that guests have a fun and memorable experience during their stay at the resort.

To apply for the Guest Experience Activities Specialist position at Westgate Resorts, candidates should have at least six months of experience in activities or recreation, preferably within a hospitality setting. Additionally, candidates must be able to stand for extended periods, make independent decisions, and possess a valid Florida State Driver’s License.

As a Guest Experience Activities Specialist, you’ll coordinate a diverse range of activities, including dance classes, arts and crafts sessions, holiday events, competitions, and group mixers. The role is centered around ensuring that every guest has engaging and enjoyable experiences throughout their stay.

Yes! Westgate Resorts is committed to the development of its employees. New Guest Experience Activities Specialists will receive thorough training on resort activities, safety guidelines, and guest service standards to ensure they feel fully equipped to succeed in their roles.

Working as a Guest Experience Activities Specialist at Westgate Resorts provides extensive opportunities for personal and professional growth. You'll gain hands-on experience in hospitality, customer service, and program coordination, which can be invaluable for advancing your career in the hospitality industry.

Westgate Resorts offers a comprehensive benefits package for Guest Experience Activities Specialists, including medical, dental, and vision insurance, paid time off, a 401k plan with a company match, and even access to daily pay benefits, employee assistance programs, and tuition assistance.

The work environment for a Guest Experience Activities Specialist at Westgate Resorts is vibrant and dynamic! You'll be surrounded by enthusiastic team members and guests, and your day-to-day will involve plenty of interaction, coordination of fun activities, and creating pleasant experiences in a beautiful resort setting.

When answering this question, highlight a specific activity you planned, detailing the planning process, your role in coordinating it, and the response from participants. Emphasize your ability to create engaging experiences and to adapt to participant feedback.

In your response, emphasize the importance of staying calm and addressing issues promptly. Discuss specific strategies you use, such as effective communication and problem-solving skills, along with past examples demonstrating your ability to resolve conflicts successfully.

Discuss a variety of techniques, such as using humor, ensuring activities are interactive, and being attentive to guests’ needs. Providing specific examples of past experiences can effectively illustrate your approach to guest engagement.

Outline your process for assessing guest interests and planning diverse activities. Highlight the importance of flexibility, creativity, and consideration of safety in creating inclusive programs that everyone can enjoy.

Your answer should emphasize that a positive guest experience leads to satisfaction and loyalty, which are critical for business success. Illustrate your point with examples of how enjoyable activities can enhance a guest's overall experience.

Identify essential traits such as enthusiasm, strong communication, creativity, and adaptability. Support your claims with examples of how these qualities contribute to engaging and successful guest experiences.

When answering, provide specific details about the feedback received, how you reacted, and what changes you implemented. This will demonstrate your openness to improvement and commitment to enhancing guest satisfaction.

Talk about the protocols you follow, such as regular safety checks, adhering to regulations, and keeping guests informed about safety measures. Providing examples from past experiences can reinforce your understanding of safety in recreational settings.

Share your personal motivations and experiences that inspired your passion for creating memorable guest experiences. Also, connect it back to the culture and mission of Westgate Resorts to demonstrate alignment with the company’s values.

Describe your problem-solving approach and flexibility in adjusting activities on the fly. Giving illustrative examples will affirm your crisis management skills and ability to maintain a fun atmosphere, even when challenges arise.