OPC In House - Part Time

As an OPC In House - Part Time at Westgate Resorts, your main responsibilities will include promoting our resorts and assisting vacationers with discounted theme park tickets and accommodations. You will engage with guests and facilitate the pre-qualification process for tours while providing exemplary customer service. The role also involves booking room nights, managing ticket sales, and contributing to our concierge services, all aimed at ensuring a memorable experience for our clients.

To qualify for the OPC In House - Part Time position at Westgate Resorts, you should be outgoing, self-motivated, and possess excellent face-to-face customer service skills. A high school diploma or GED is preferred along with 1-3 months of relevant experience. Additionally, being able to work a flexible schedule, handle cash accurately, and remain standing for extended periods are vital to succeeding in this role.

The commission structure for the OPC In House - Part Time position at Westgate Resorts is designed to reward your hard work and sales efforts. You will earn commissions on ticket sales and room bookings, potentially increasing your pay beyond the starting hourly rate of $13. Specific details on the commission plan and opportunities for advancement are provided during the hiring process.

Working as an OPC In House - Part Time at Westgate Resorts means being part of a dynamic and supportive work environment. You'll engage with a variety of guests while collaborating closely with a team dedicated to providing outstanding service. Our fun, family-oriented culture is complemented by community involvement programs and various wellness initiatives that contribute to a positive atmosphere.

Absolutely! At Westgate Resorts, we prioritize internal advancement and development. As an OPC In House - Part Time, you'll have multiple opportunities for growth based on your performance and dedication. Whether through additional training, mentorship programs, or more advanced roles, we are committed to helping you achieve your career goals in the hospitality industry.

Handling difficult customers requires patience and active listening. Share a specific example of how you've successfully resolved a customer issue in the past, highlighting your ability to maintain a positive attitude and provide effective solutions. Remember to focus on how you ensure the customer leaves satisfied, which aligns with our core values at Westgate Resorts.

Discuss your consultative approach to sales, which involves understanding customer needs and genuinely helping them find the right solutions. Share your techniques for engaging potential clients, crafting compelling pitches, and building rapport that may lead to increased bookings at Westgate Resorts.

Talk about a specific project or situation where teamwork was essential. Highlight your role, how you contributed to the team's goals, and any challenges you overcame. Emphasize the importance of collaboration and communication, particularly in a customer-focused role at Westgate Resorts.

Mention various methods, such as subscribing to industry newsletters, networking with professionals, or attending seminars. Demonstrate your proactive approach to learning and how this knowledge will enable you to provide accurate information and impact guests’ experiences positively at Westgate Resorts.

Explain your strategy for upselling in a way that feels natural and complimentary to the customer’s needs. Use examples to show how you have successfully increased sales while ensuring customers appreciate the value they are receiving, which is crucial for the role at Westgate Resorts.

Highlight your organizational skills and ability to multitask effectively. Discuss how you assess the highest priority tasks, manage your time, and ensure you're providing excellent customer service without sacrificing efficiency, particularly during peak times in this role at Westgate Resorts.

Share your perspective on how exceptional customer service can enhance guest experiences and foster loyalty in the hospitality industry. Emphasize how your commitment to service aligns with Westgate Resorts' mission and values.

Discuss your passion for helping people create unforgettable experiences on their vacations and how sales serves as a means to achieve this. Connect your motivations with the core values of Westgate Resorts, showcasing your alignment with the company culture.

Express your enthusiasm for working towards targets and how you view them as opportunities for success. Share examples of previous experiences where you met or exceeded sales goals, demonstrating your skill and resolve in driving results at Westgate Resorts.

Talk about how you would commit to ongoing learning, reviewing updates through internal resources, attending training sessions, and actively seeking feedback. Highlight the importance of product knowledge in helping customers make informed decisions and creating positive experiences at Westgate Resorts.