Resort Experience Supervisor

As a Resort Experience Supervisor at Westgate Resorts, your responsibilities include coordinating themed activity programs, managing team members in the Activities/Kids Club department, organizing special events, and enhancing team morale. You'll also handle logistics such as supply purchasing and maintaining department records, ensuring everything runs smoothly for our guests.

To qualify for the Resort Experience Supervisor position at Westgate Resorts, you should have 1-2 years of experience in activity planning for all ages. Additionally, you should be able to lift 50 lbs, work in various weather conditions, and must hold a valid driver's license. A passion for hospitality and strong leadership skills are essential!

The pay rate for the Resort Experience Supervisor position at Westgate Resorts is $17 per hour. Plus, with our Daily Pay benefit, you can access your earnings whenever you need them!

Yes, Westgate Resorts offers comprehensive health benefits including medical, dental, and vision coverage, along with paid time off, 401K matching, and several employee assistance programs. We also provide flexible spending accounts and opportunities for tuition assistance to support our team members.

Yes, working weekends and holidays may be required for the Resort Experience Supervisor role at Westgate Resorts, as these are peak times for guest activities. Flexibility is key to providing exceptional services to our guests!

The work environment as a Resort Experience Supervisor at Westgate Resorts is vibrant and dynamic. You'll be surrounded by excited guests and a passionate team, in beautiful outdoor settings such as our pools and water park. It's a job full of creativity, teamwork, and joy!

To apply for the Resort Experience Supervisor position at Westgate Resorts, you can visit our careers page where you’ll find a detailed application form. Make sure to highlight your experience in hospitality and team management to stand out!

To plan a successful themed event, I would start by understanding the preferences of our guests and the overall resort vibe. I’d create a detailed event outline, coordinate logistics for setup and breakdown, budget effectively, and recruit team members to help execute the vision. Guest feedback and participation are also crucial to ensure the event's success!

In managing a team, I believe in open communication and creating an environment where team members feel valued. I have handled hiring, training, and performance assessments in my past roles, focusing on team strengths and areas for improvement to foster a supportive and productive workplace.

I would boost team morale by organizing team-building activities, recognizing individual contributions, and ensuring our team feels heard through regular feedback sessions. Celebrating milestones and creating an inclusive, fun environment is also essential in keeping morale high.

When handling customer complaints, I prioritize listening attentively to the guest's concerns. I would aim to empathize and understand their experience fully, then work collaboratively to find a solution that meets their needs. Ensuring a quick resolution can turn a negative experience into a positive one.

My approach to organizing supplies includes maintaining an inventory checklist and scheduling regular audits to prevent discrepancies. I believe in proactive communication with suppliers to ensure we have everything we need for events, preventing last-minute scrambles.

To ensure events align with the company’s values, I would review our core principles regularly and use them as a guideline during the planning process. Engaging the team in this discussion can also reinforce our shared commitment to integrity, passion, and quality service.

I have experience creating and managing event budgets by tracking all expenses, comparing costs, and adjusting where necessary. I place a strong emphasis on cost control while ensuring high-quality experiences for our guests.

During busy periods, I prioritize my tasks, maintain clear communication with my team, and take breaks when needed. I think it’s important to stay organized and positive to lead my team effectively, even in high-pressure situations.

Yes, I have worked in outdoor settings, and I adapt by planning for various weather conditions. This includes having backup plans for activities and ensuring that all team members are prepared and trained for outdoor challenges.

I want to work as a Resort Experience Supervisor at Westgate Resorts because I am passionate about hospitality and creating unforgettable guest experiences. I admire Westgate's commitment to employee growth and community involvement, and I believe this is the perfect opportunity for me to contribute to that mission.