Field Service Technician - Destin, Florida

A Field Service Technician at Whaley Foodservice is responsible for diagnosing, troubleshooting, and repairing commercial kitchen equipment, refrigeration systems, and HVAC units. They work on a variety of appliances, including ovens, fryers, and dish machines. Additionally, the technician communicates repair status with customers and branch offices, ensuring timely updates and efficient service.

To apply for the Field Service Technician role at Whaley Foodservice, you must be at least 18 years old and have a valid driver's license that meets our safety standards. A minimum of one year of experience in commercial cooking equipment, refrigeration, or HVAC is required. While a Journeyman License or CFESA certification is a plus, it's not mandatory.

Whaley Foodservice offers a competitive salary, on-call pay, and potential sign-on bonuses for experienced technicians. Other benefits include a company vehicle, uniforms, medical and dental insurance, paid holidays, vacation, and 401k with profit-sharing options. We also support continuing education and industry certifications, promoting career growth.

Working as a Field Service Technician at Whaley Foodservice involves extensive daily travel to various job sites, often in high-temperature environments, such as restaurant kitchens. You'll be required to perform physical tasks, including lifting heavy equipment and working at heights on ladders. Safety is our priority, and we ensure all technicians have the necessary tools and support.

Success as a Field Service Technician at Whaley Foodservice requires strong diagnostic and troubleshooting skills, excellent communication abilities, and attention to detail. Familiarity with automotive, electrical, installation, and mechanical systems is advantageous. Being able to work independently and provide superior customer service is critical for this role.

Yes, the Field Service Technician position at Whaley Foodservice does include an on-call requirement. The frequency of on-call duties varies with branch size, so flexibility and availability for weekend rotations may be necessary, ensuring that we provide round-the-clock service for our clients.

As a Field Service Technician at Whaley Foodservice, you will primarily work with commercial cooking equipment such as ovens, fryers, pizza ovens, hot plates, and dish machines, as well as refrigeration and HVAC systems. Your expertise in these areas will play a crucial role in delivering high-quality service to our customers.

In answering this question, candidates should detail specific types of commercial cooking equipment they have worked on, the troubleshooting process they used, and any relevant repairs performed. Highlighting experience with brands or specific models can also demonstrate expertise.

An effective response includes describing a systematic approach, such as assessing the urgency and complexity of each call, communicating with customers about wait times, and efficiently managing the workload. Providing examples from past experiences will make the response stronger.

Candidates should list tools they have experience with, such as multimeters, temperature probes, or specialized diagnostic software. Explaining how they utilize these tools in various scenarios to identify issues and perform repairs can demonstrate technical competence.

A strong answer focuses on active listening, empathy, and clear communication. Candidates should explain how they would reassure the customer, work to address their concerns, and follow up to ensure satisfaction. Providing a specific example of a past experience will solidify their response.

Candidates should outline their approach to safety, including personal protective equipment, following guidelines, and being aware of their surroundings. Mentioning any relevant safety training or certifications can also enhance their response.

A strong response includes specifics about the HVAC systems they've worked on, the types of repairs or installations performed, and any training received. Candidates should reassure interviewers of their comfort level through practical examples of previous work.

Successful candidates will describe a specific situation, the techniques they used to diagnose and solve the problem, and the outcome. This demonstrates critical thinking and problem-solving skills while showcasing their hands-on experience.

Candidates should provide details about their preferred communication methods, such as using mobile devices for updates or maintaining clear notes for customers. Mentioning experiences where good communication led to positive outcomes can enhance their answer.

An effective response would mention relevant certifications, such as CFESA or any specific training undergone. Candidates should relate these to the skills acquired and how they apply them in the field to provide top-notch service.

Candidates should talk about various methods they use, like attending workshops, reading industry publications, or participating in online forums. Highlighting a commitment to continuous learning shows dedication to their craft and professional growth.