Lead Service Technician II - Springfield, Virginia - job 1 of 2

As a Lead Service Technician II at Whaley Foodservice, your main responsibilities include troubleshooting, diagnosing, and repairing commercial HVAC and kitchen refrigeration equipment. You'll need to effectively communicate the status of repairs to both customers and the branch office, ensuring service calls are completed accurately and timely.

To be considered for the Lead Service Technician II role at Whaley Foodservice, candidates should have a 'Safety First' mindset, along with a minimum of three years of experience in commercial kitchen cooking and refrigeration repair. A strong background in electrical, HVAC/R, and mechanical areas will be advantageous.

Yes, Whaley Foodservice offers a sign-on bonus for experienced technicians applying for the Lead Service Technician II position, making it an attractive opportunity for qualified candidates seeking to advance their careers.

Whaley Foodservice provides a comprehensive benefits package for their Lead Service Technician II, which includes competitive salary and on-call pay, a company vehicle, uniforms, meters and test equipment, 401k with profit sharing, medical and dental benefits, paid holidays, and vacation. Additionally, there are options for short-term and long-term disability insurance.

Absolutely! Whaley Foodservice encourages growth through continuing education and offers potential for industry certification, ensuring that their technicians are well-equipped for advancement in their careers.

Prospective candidates can apply for the Lead Service Technician II position by visiting the Whaley Foodservice career site and submitting their application online. It’s a straightforward process where you can showcase your skills and experience.

The Lead Service Technician II at Whaley Foodservice needs to meet reasonable on-call requirements. This role is critical in providing uninterrupted service to our clients, and being on-call ensures that any urgent issues are addressed promptly.

In responding to this question, you should detail specific systems you have worked on, the common issues you encountered, and the troubleshooting steps you followed. Highlight any advanced troubleshooting techniques and how you ensured customer satisfaction.

It's important to show that you can communicate complex information clearly. Share an example that illustrates your ability to make technical concepts accessible, along with any feedback you received from the customer afterward.

Discuss your routine for inspecting and maintaining your service vehicle and tools. You might outline regular checks, cleanliness protocols, and how you handle repairs or replacements to ensure everything is in order for effective service delivery.

Talk about your method for assessing service calls based on urgency or customer need. Mention any systems or tools you use to track progress and manage your schedule effectively.

Emphasize your commitment to safety and outline specific protocols you adhere to. This can include wearing appropriate personal protective equipment (PPE), following standard operational procedures, and reporting unsafe conditions.

Highlight your conflict resolution skills. Sharing a specific example where you turned a challenging situation with a customer into a positive outcome would illustrate your approach well.

Detail the resources you use to keep yourself informed, such as industry publications, workshops, seminars, or online courses, and explain how this knowledge benefits your work.

Think of an impactful case where your intervention made a significant difference. Outline the problem, your solution, and the resultant customer satisfaction.

Describe your organizational strategies, such as maintaining checklists or templates. Stress the importance of thorough documentation for operational efficiency and compliance.

Craft a personalized response that resonates with Whaley’s values and mission. Speak about what excites you about the role, the company’s reputation in the industry, and how it aligns with your career goals.